Dealers dont void warranties. AC does.
Maybe its time to voice concerns to them. You guys are hanging the messenger.
Maybe its time to voice concerns to them. You guys are hanging the messenger.
horrible dealer service.
- Thread starter aksnopro
- Start date
Im not a Cat guy but is there some mods that they do allow?
Maybe some dealers hide info from them in order to help you out...which is fraud. Unless AC has an approved list of mods.
If you are concerned about having a warranty...they why mod the thing?
Maybe some dealers hide info from them in order to help you out...which is fraud. Unless AC has an approved list of mods.
If you are concerned about having a warranty...they why mod the thing?
I also understand the frustration whe people assume that the entire warranty is voided. I think they have to prove you aftermarket part contriibuted to the problem. The engine stay in this case is reason to void the warranty on the drivetrain, the reeds and can the engine. Neither of these effect his shocks for example which they would probably cover.
If you think that reeds and a can make your sled faster....that must mean they change the charateristics of the motor which might require different mapping. If you break them its hard to be pissed at them.
If you think that reeds and a can make your sled faster....that must mean they change the charateristics of the motor which might require different mapping. If you break them its hard to be pissed at them.
I understand where you are coming from. But if this is the case... it was entrapment on the dealers part. According to AK, he told Dave all about these parts long before he came in to the shop. Dave told him it was not an issue and to bring in the sled so he could fix him up.
After having the sled there a week, absolutely nothing had been done. The updates are refused, the belt blowing problem (which was the only reason AK brought the sled in to begin with) had not even been touched, and on top of that, they phone and tell him to come pick it up and pay his bill (3 hours worth of tightening a nut)... They then proceed to forward pics of his "mods" to Cat. Those same mods that Dave already knew about and said would not be a problem.
All you guys who keep asking why he is bringing it to Dave rather than his local dealer... did you not read the thread? Dave "knows the fix" to this belt problem and was more than willing to fix said issue. His local dealer obviously didn't know what to do to fix it (and it has since become evident Dave has no idea either) so that is why he brought it there to begin with.
Aftermarket parts only void your warranty if it can be proved that they directly caused the "warranted" part in question to fail. I'm pretty sure that reeds, a can, and extra motor mount did not cause the problem in question.
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SSWIM
Well-known member
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aksnopro
Well-known member
Thanks guys i really am feeling the snowest community behind me everyone thats sticking up for me knows the issues and story behind my sled since day 1... They know the path ive taken with no dealers helping the belt issue and how him claiming hes got a fix!I was strait playing with my emotions!
Moral of the story is
Dave sent pics to cat to void my motors warranty saying it pushes the cowling out and its whats causing snow ingestion, he didnt mention i had filters in place since week one owning the sled when i cured my bog from snow getting to my motor.. If i wouldn't have done this i would have seized my motor by now cause it was ingesting tons of snow!
The reeds were not causing the issue, it was misdiagnosed.. Period..
Reeds will be coming off anyway because they seem to be an easy to blame on the issue mod.... So there coming off, then when i bring it in for
The same issue, they wont have anything to point at!
Thanks for the replies guys if i replied to every post i would feel like a broken record!
-Aksnopro
Moral of the story is
Dave sent pics to cat to void my motors warranty saying it pushes the cowling out and its whats causing snow ingestion, he didnt mention i had filters in place since week one owning the sled when i cured my bog from snow getting to my motor.. If i wouldn't have done this i would have seized my motor by now cause it was ingesting tons of snow!
The reeds were not causing the issue, it was misdiagnosed.. Period..
Reeds will be coming off anyway because they seem to be an easy to blame on the issue mod.... So there coming off, then when i bring it in for
The same issue, they wont have anything to point at!
Thanks for the replies guys if i replied to every post i would feel like a broken record!
-Aksnopro
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2011 M8 has an ECU flash. AC says you lose your warranty if you don't reflash. My dealer has refused to reflash and will cover any warranty issue. His reason is the customer at our elevation should not be problemed by the sleds at lower elevation. That is a dealer who has made a decission based soley on the customer and not AC. Good guy. Good dealer. All dealers have a choice.
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snowmobiler
Well-known member
my gramma allways says..life is like a box of chocolates...
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SSWIM
Well-known member
I understand your frustration. The only problem is if pictures were sent to AC, your warranty may not be magically reiinstated. It is also possible Dave was following specific factory protocal when taking pictures and documenting them. Many dealers have had very large warranty kick backs from the factories and in turn must protect themsleves.
Again, your frustration is warranted, unfortunately the only way to retain 100% warranty is to leave sled 100% stock.
Sam
Just to be clear, I'm not 100% behind you AK, I am behind the information giving. No offense but I don't know you, although I hope your being honest and straight forward. Your attitude(about other things) does show some flaws, just like mine does, just keep it on the level.
Ok guys, as the dealer or the owner, someone calls and says hey I have these mods, will you work on my sled. Your telling me your not going to inform him mods can void a warranty and you may have to document them, its not like your lying to anyone or committing fraud. Over telling him yeah no prob and then voiding it.
If AC voided my warranty for correctly installed reeds and a can I would not own one after that.
Hey my dealer changed the weights in my sled and put locktight on some stuff so he must be warrantying my sled now right, since its not stock. WTF
AK, go to your dealer and have them check the sled over and get a statement saying the motor etc... are in good shape, and if in stock form after that it may hold some ground if a warranty is ever needed.
Ok guys, as the dealer or the owner, someone calls and says hey I have these mods, will you work on my sled. Your telling me your not going to inform him mods can void a warranty and you may have to document them, its not like your lying to anyone or committing fraud. Over telling him yeah no prob and then voiding it.
If AC voided my warranty for correctly installed reeds and a can I would not own one after that.
Hey my dealer changed the weights in my sled and put locktight on some stuff so he must be warrantying my sled now right, since its not stock. WTF
AK, go to your dealer and have them check the sled over and get a statement saying the motor etc... are in good shape, and if in stock form after that it may hold some ground if a warranty is ever needed.
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It's not just the reeds though, Dave was clearly bothered by the strap, which was intended to fix a problem that CAT NEEDS TO GET OFF THEIR AZZES & FIX... but they haven't. When you won't help someone... but expect them to not at all try to help themselves... what the heck is that about? Dave wants to blame the belt issues on the strap... he's CLEARLY confused & stubborn about the situation at hand, and he doesn't want to hear why that mod has been done.
Boston... I find it weird that a guy that installs & sells aftermarket parts is coming down so hard on the side you're coming down on. I just think most dealers are able to use a bit of common sense about this kind of thing. I'm glad mine does.
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SSWIM
Well-known member
I can understand where the dealer is coming from......thats all.
Do you have any idea how many time performance shops here " I was just riding along and this thing quit working"
For example, we just got in a can am renegade that we serviced. He claims it just died on him. After plugging it into buds he overheated it 28 times and low oil pressure 12 times. He forgot that part but was looking for somebody to "make it right" Guess he didnt realize what a tattle tale all these new ecu's are.
Was this because of mods... or just an increased level of dumbazz? Point is, you can be stupid without mods... and there are mods that are a non issue as far as motor longevity goes.
Dumbazz....If you are WFO in a mudhole for extended periods its hard on things
I dont see problem with aftermarket mods in most cases. With the new EFI's though it is tougher. I miss the old days of putting on a pipe and throwing a couple jet sizes at it. Now aftermarket guys are trying to push the limit of the stock mapping so people dont have to mess with controllers. At some point a customer will buy the motor and not the warranty. Is the extra performance worth the several thousand dollar liability...for me it is. For most I dont think so, then they turn around and get upset with the oem.
If there is a problem with the cats I would wait until they come out with a fix. If not dont get pissed at them when they dont want to cover items they believe are caused or inflamed by aftermarket "fixes"
Sounds like Oboma/ liberalism lmao.
Anyway, defend the dealer or AK all you want, the dealer had the choice up front (from what I can tell) and the outcome of the dealers actions and choices may have f cked AK. AK may have done it himself but the dealer had the choice to take it to the level that hi did. He also said he would do something and did nothing.
Now forget that and move on to this.
That aside, lets say that is mandatory for him to do it. Fine, so a customer asks you to do something, you don't do it and try to bill him, then you get pissed because he is rightly pissed over a bill he shouldn't have to pay.
Can anyone dispute that.
From what AK said he apologized for getting upset because of there mistake and they said theres the door, doesn't that sound a little f cked up to you.
You obviously spend more time in the poo side... cause you're not up on how significant the issues are for some of these guys.
Before you say something like that, you should read the "do you want to cure belt chatter" thread. 40,000+ views, lots of people looking for a fix, and some people can't get a belt to last a full ride. When that's the case... do you REALLY expect them to just wait & not ride their sleds? C'mon man... you've got a BRAND NEW $12,000 machine, and you're gonna let it sit? Or spend $180 a ride for a belt?
This leads me back to the "common sense" thing....
Next time I see you at RE or wherever I'll have to give you more SH**, but I'll stop harassing you... FOR NOW
Then I can harass you about how slow those sally silber setups are
(TJ's is RIPPING now btw... sick sled)