horrible dealer service.

[backcountryislife]

So when it broke down where you an asz or what. either don't say and I get the point, or do and be honest.

Even if he was though... that was after them not doing what they said they'd do, and trying to charge for essentially nothing.

He has come on here & not thrown insults, not gone off, not acted like he's pissed... it seems rather odd that BEFORE they tried to screw him that we would have gotten all pissy.

Sometimes there's justification for getting a little out of shape. Dave seems to think that everything he did (strap, tightening the nut) is what caused the problems.... what kind of moron is this guy? does he work on these sleds? Has he dealt with these problems? I just find it odd that he would claim what he's claiming. Based on that, I'd guess that AKSP got some attitude from the other end when he called back.

 

[diggerdown]

Curious if you have been in contact with the area block man for cat? You might want to contact him and have everything wrote down about your sled and your experience with it. Be polite and professional. He would have the biggest influence on what can be done and will usually work between the dealer, cat and the customer to resolve issues.

 

[Tree Boss]

IMO I would dump Cat and go to Doo or Polaris, you have fought this sled long enough and for what you payed your better off jumping ship.

It's too bad someone can't figure your sled out so you can go for a ride and not have to worry...

 

[catweasel]

I have had about enough of crappy dealers. I have found a good one and am going to stick with him.

I hate seeing someone jump from the Cat ship because his sled is having issues and he can't find a dealer who isn't an azzhat to help him. I can't blame him though.

I don't give a damn what Dave has or has not done with other customers. Not doing the upgrades, which dealers are REQUIRED to do, trying to bill him for a jackshaft nut another dealer torqued wrong, and flagging his warranty to cat for a bar, reeds and can is about as low as it gets, especially for someone who has had as many problems as he has had.

I also have a problem with this dealer's suggestion that a reed 3/8 longer than stock screwed up the body panels causing them to not fit right and melt. The reeds should fit and the panels suck. ASNK claimed the body didn't fit from the beginning. A buddy of mine with a Proclimb 800 had the same problem.

 

[backcountryislife]

Again, Dave.

" He was given the opportunity to pick up his sled. Instead he insisted that we remove the reeds and strap but still expects everything to be covered under warranty. It could have gone much easier had he brought us a stock sled that we could work with. How do you expect Arctic Cat to actually fix the real issues if we submit false warranty claims on problems that are caused by aftermarket parts? The bottom line is that the warranty was affected by the reeds. That extra 3/8 in. caused snow ingestion where the hood meets the intake boot and, if not fixed, will lead to engine failure. Holding Arctic Cat responsible for an engine failure caused by the owner is bad business. Granted, there is a belt blowing problem on some of the m800's. There is also a solution for it that does not require re-engineering the sled."

I'm rather positive he didn't bring a sled in for a blown motor... his comments seem a bit out of line to me.

 

[catweasel]

Granted, there is a belt blowing problem on some of the m800's. There is also a solution for it that does not require re-engineering the sled."

What the hell does reeds have to do with belt problems? Because he had aftermarket reeds, they wouldn't fix a belt problem that is a design flaw? And what is the solution? Inquiring M800 owners would love to know. Shhhheeeeessshhhh.............

Also, bring him a stock sled he could workk with? Reeds, a strap and a can make a sled he can't work with?

 

[Demo250]

" He was given the opportunity to pick up his sled. Instead he insisted that we remove the reeds and strap but still expects everything to be covered under warranty. It could have gone much easier had he brought us a stock sled that we could work with. How do you expect Arctic Cat to actually fix the real issues if we submit false warranty claims on problems that are caused by aftermarket parts? The bottom line is that the warranty was affected by the reeds. That extra 3/8 in. caused snow ingestion where the hood meets the intake boot and, if not fixed, will lead to engine failure. Holding Arctic Cat responsible for an engine failure caused by the owner is bad business. Granted, there is a belt blowing problem on some of the m800's. There is also a solution for it that does not require re-engineering the sled."

But he knew before the sled even came in that it had those parts according to ak. Why did Dave tell him to bring it in anyway if he knew he wasn't going to work on a "modded" sled.

Everything else he says doesn't even make any sense. He brought his sled to Dave in hopes of fixing his belt problem. What in the hell does reeds have to do with anything? Do the reeds "make moar POWER" and put extra stress on the belt? Get real.

 

[JMCX]

Does anyone know a dealer that doesn't sell reeds and cans? That's where they make their $$$.

 

[elvis1280]

Again, Dave.

" He was given the opportunity to pick up his sled. Instead he insisted that we remove the reeds and strap but still expects everything to be covered under warranty. It could have gone much easier had he brought us a stock sled that we could work with. How do you expect Arctic Cat to actually fix the real issues if we submit false warranty claims on problems that are caused by aftermarket parts? The bottom line is that the warranty was affected by the reeds. That extra 3/8 in. caused snow ingestion where the hood meets the intake boot and, if not fixed, will lead to engine failure. Holding Arctic Cat responsible for an engine failure caused by the owner is bad business. Granted, there is a belt blowing problem on some of the m800's. There is also a solution for it that does not require re-engineering the sled."

I'm rather positive he didn't bring a sled in for a blown motor... his comments seem a bit out of line to me.

This genius has the solution to the belt problem? LMAFO? THAT INFO MIGHT OF HELPED AK???? OK DAVE! You made our decision for us, about whos wrong.
please tell cat the solution

 

[backcountryislife]

In his defense, he's claiming that the reeds are pushing the hood away which is causing snow ingestion, this is the basis for why he's talking about engine failure.

Then he says that AKSP asked him to remove them then... so then he'd have the "stock sled" he's looking for, but it sounds like he didn't want to do that.

Even trying to be somewhat unbiased, it seems AKSP has a consistent story, isn't bashing, and is pretty clear. AMM seems to be a bit more sketchy, seems to have some deeper issue with the situation... not sure what his deal is.

I get to take care of issues between workers & superintendents all the time... trying to determine who's full of SH**... and if these two worked for me... I'm kicking Dave in the nuts & telling AKSP to be a little bit nicer next time.

 

[mikew5945]

In his defense, he's claiming that the reeds are pushing the hood away which is causing snow ingestion, this is the basis for why he's talking about engine failure.

Then he says that AKSP asked him to remove them then... so then he'd have the "stock sled" he's looking for, but it sounds like he didn't want to do that.

Even trying to be somewhat unbiased, it seems AKSP has a consistent story, isn't bashing, and is pretty clear. AMM seems to be a bit more sketchy, seems to have some deeper issue with the situation... not sure what his deal is.

I get to take care of issues between workers & superintendents all the time... trying to determine who's full of SH**... and if these two worked for me... I'm kicking Dave in the nuts & telling AKSP to be a little bit nicer next time.

LMAO. A-frikn-MEN

 

[sledking120]

i think ak has posted on here since he picked the sled up how chitty the side panels fit sorry bout your luck with them ak

 

[WyoBoy1000]

LMAO. A-frikn-MEN

X2. I know exactly how it is


The reason I ask AK the level of his conversation is to see if dave has any pull at all in even bringing it up, and to see if AK has it in him to be honest if he did loose it, or stay quite just as long as its not BS. Looking for a reason to give dave a little cred, you know looking at both sides.

It seems more like dave is reaching for straws after realizing he stuck his head up his asz.
To add if those last comments BC posted just came through after the first and not at the same time as the last, I'm 99% sure dave is having a hard time breathing right now, he just as well said, I'm a D-bag and not going to admit it. He prob isn't a D-bag to the other 99 but if you can't admit you f cked up on some level,,,, then your a D-bag.

 

[WyoBoy1000]

Could someone also pass on to D-bag, even if you add 3/8" to the intake I guaranty I could still get my hood on and sealed. WTF

 

[aksnopro]

wyo, you are exactly right this is why i knew it wasnt the reeds when i was trying to find the problem myself. you can see where the cowling actually rubs on the intake and there is a ways before anything stops it from going forward.

the worst part is i told him it wasnt the reeds, i said your first going to think its the reeds but its not, i assure you i have had the issue before the reeds.

this was on the phone with dave before he did anything to the sled, yet he still pulled this card!!!!

thanks Wyo, BCL and everyone else this topic really did make me feel better i was in a slum... talking about selling all my sleds and my friends were pulling the wtf dont do it card hahaha

i really feel a lot better now.

the final straw that made me post this was when i looked at the front counter lady and said, "im sorry for anything i might have offended you or dave with, i recommend you guys to several people in the past and three of my buddys bought sleds off you this year, i really do respect you dave"

he then said

"well i had respect for you too" theres the door.


huh.... couldn't believe he wrote off a customer like that over here say and really he had a billing issue that was different from phone/to when i got there it was corrected, not to mention you should expect to have an angry customer when you hold there sled for 10 days and do nothing he requested, then send pics into cat for exactly what i told him the snow ingestion issue wasnt.

and to answer your question wyo, no my conversation with her i never a raised my voice or anything i questioned the billing "well why am i paying for warranty work" and she dropped the hat well your not getting your sled back inless you pay for it. i said well ill talk to dave when i get there about the billing.

i questioned her authority and she went on a power trip, who knows what she told dave.... which led to all this.

i own my own business and as a business man dealing with angry customers is part of the deal, i always calm any customer down if there not happy with my billing and let them completely vent, then try an find a solution where we can both walk away happy.

-Aksnopro

 

[I_boondock]

Wow.

You guys have been busy today. This thing is so far gone. Talked to Dave today and he's a big boy who can take care of himself. So after this, I'm done.

Aksnopro- Just so there's no hard feelings, I think ERPAC will take care of you. Just don't tell them I sent you.


I'll reply to a few and yes I'm cherry picking the quotes.

So why call BS? Either you know the real story or you don't.
Well then it seems a lot of people misunderstood your post. See, to me, it seems you are just trying to defend your friend.

I can see how that might come through, because he is a good friend.

Post up or shut up. Either post something that you KNOW, or don't claim to know otherwise.

You've already posted up most of what I would have said. So at this point, I'll just shut up.

And now you're the victim... I feel terrible

Actually wasn't talking about me, but thanks for the sentiment.

So just out of curiosity, when it came to billing where you an asz, if you where you can't really bash, (not saying you did) and if you did it would be pointless to make sense of any of it.

Is the billing person his wife or something, that would make a lot of sense.

Mother-in-law.

Could someone also pass on to D-bag, even if you add 3/8" to the intake I guaranty I could still get my hood on and sealed. WTF

Tell him yourself. 907 733 7669 ask for Dave.

 

[evandaigneault]

I still dont see why he looked for reasons to void my waranty rather then fix what he could legit-ally.... He should have told me he cant do anything for me for the melted cowling and snow ingestion, dont blackball me!

Especially if i mentioned both to him before he even looked at it.

Atleast do my updates its back at another cat shop now for the same issues i brought it in to him for.

Remember there were no hard words or energy till billing....

-Aksnopro

Man you got fu*&ed. I feel for ya!

 

[m8magicandmystery]

wow...this whole thread reminds me of high school when the prettiest gal was always thought of as a whore and only to find out she was the the only virgin....something just ain;t adding up...

 

[aksnopro]

she wasnt a virgin bro, i tagged her in middle school

 

[WyoBoy1000]

Mother-in-law.

and there you have it