horrible dealer service.

[aksnopro]

and there you have it

yeeaaaap!


he wasnt gonna get laid for a month if he didnt kick me out, hahaha.


but, still a kick me in the dick move on mis diagnosing the reeds and not doing my updates!

-Aksnopro

 

[1Mike900]

AK, sorry to see this go all all sideway. I am sure the 5/16 - 3/8 spacing of the reeds would not cause the hood to have a mis fitment issue! It is called piss poor design and engineering! As for the strap I was going to say to others on Kelsey's idea that it "May lead to warranty issues with others sleds if they took this approach" But then again if there is nothing wrong with the design then the '13 sleds better have the exact same part down to every nut, bolt, and washer!!!!! If changed then there was a problem and every '12 sled better be updated. Also when you remove a nut it takes way more torque to "break it loose" So he had to use a torque wrench when removing to determine it was overtorqued? Now I see why the washer kit is there, it will still loosen even if it is overtorqued like they had the dealers do in the interm! If no updates were performed to sled and you have a failure, who is responsible? I hope for the dealers and Cat's sake that the steering nut was checked/torqued? That would be a "BIG" safety issue! Cat better get with the program since dealers and sled owners frustration levels are rising drastically. Mike

 

[Mar56]

Just wondering?

After reading your post and all the replies, just wondering:

1. Why wouldn't you get your updates and warranty work done at the dealership that you purchased your sled from? Living in Talkeetna I would not expect a Wasilla or Anchorage dealer to do my updates or warranty work on a sled purchased at a dealer in Talkeetna, nor would I want to make the 2 to 3 hour drive.

2. If your sled has had after market products added to it, where was that work done, why not seek help with that dealer or person as to whether or not the after market products could be part of your problems?

3. If Cat has voided your warranty due to the after market add ons, why not call them and deal with them first hand?

 

[aksnopro]

1. Because when i talked to them getting oil he mentioned he could get me a free belt through the jackshaft update and why not do the others why its there?

2. Im sponsored by boyesen and nobody touches my sled inless its updates or waranty.too many bad experiences


3. Waiting for a call back!

 

[LAMBOFGOD]

i manage a small business, and let me tell you, if i treated any of my customers with that much disrespect i might as well lock the door for the rest of the year....no way to do business. i feel for ya AKSP, the proclimb is a good sled when it works, and to just have a tease must be agony, espcially living in AK!!!!!
ive been down a similar road and there really is no winning when your in the shoes you find yourself in...

i mean im from a small town, lots of people i dont like personally shop at my store, they get they same treatment my brother gets, just maybe not as many free samples!!!!
good luck too ya bro, hope your season goes a little smoother from here on out!!!!

 

[WyoBoy1000]

After reading your post and all the replies, just wondering:

1. Why wouldn't you get your updates and warranty work done at the dealership that you purchased your sled from? Living in Talkeetna I would not expect a Wasilla or Anchorage dealer to do my updates or warranty work on a sled purchased at a dealer in Talkeetna, nor would I want to make the 2 to 3 hour drive.

2. If your sled has had after market products added to it, where was that work done, why not seek help with that dealer or person as to whether or not the after market products could be part of your problems?

3. If Cat has voided your warranty due to the after market add ons, why not call them and deal with them first hand?

So are you the mother in law, thanks for the bad rep, lmfao, getting bad rep from someone that just started a new account for the purpose of bad rep and post ridiculous questions that any idiot could answer if they read the thread or had half a clue what AK has been dealing with.

BTW, your post only helps him and makes you look worse.

 

[WyoBoy1000]

Here is one for you,
my dealer called me and told me to get my sled to him for updates (jackshaft),

 

[hatchers]

i love these threads, keep driving the price down on that proclimb pile, at this rate that sled will be worth $17 this summer, another 10K to make here fully functional, hells yes!!!

 

[Dartos]

After reading your post and all the replies, just wondering:

1. Why wouldn't you get your updates and warranty work done at the dealership that you purchased your sled from? Living in Talkeetna I would not expect a Wasilla or Anchorage dealer to do my updates or warranty work on a sled purchased at a dealer in Talkeetna, nor would I want to make the 2 to 3 hour drive.

Others have covered this but when it comes to warranty work and recalls I would expect that I can go to any authorized dealer and get the work done.

To illustrate: Last summer I was 1,000 miles from home on vacation in Duluth MN. My dodge Ram had a problem and I took it to the local dealer. They fixed it under warranty and was happy to do it. They did not expect me to return to my dealer to get it done.

 

[Mar56]

So are you the mother in law, thanks for the bad rep, lmfao, getting bad rep from someone that just started a new account for the purpose of bad rep and post ridiculous questions that any idiot could answer if they read the thread or had half a clue what AK has been dealing with.

BTW, your post only helps him and makes you look worse.

Nope, not the mother-in-law. But I do live in the community of Talkeetna and know most of the parties involved and know of the others. It's a small community and when someone opens up a thread with the heading horrible dealer and others start making remarks regarding the mother-in-law, etc. It gets around the community really fast. Yes, I did open an account and yes I have asked some questions that seemed like common sense stuff to me. I am not an idiot but you on the other hand might be the one who needs to get a clue or two because I do know who he has been dealing with (AMM) and his (AK) reputation in this community precedes him. A lot of what he has posted just does not make sense and it does not take an idiot to see that. I know that this a super busy time of the year for AMM and things get hectic when trying to deal with all of the demands of a busy shop and rightfully so demanding customers but David and Cooper have a reputation of always going above and beyond while trying to meet those demands. The mother-in-law has a reputation in our community too and it is of being hard working, honest to a fault and she has worked at other places in town and not known to be rude. I too own a small business in town and customer service is of the utmost importance, that being said I do not tolerate a customer verbally abusing my staff and would not hesitate asking a customer to take their business elsewhere if they verbally abused a employee (mother-in-law or not). The Internet is a great place to vent but sometimes what starts as good, old honest venting turns ugly and that Mister whoever you are is uncalled for. Again I will not call you an idiot but I will say perhaps you are the one who needs to get a clue or two and note that some of your remarks are rude and lacking in character.

 

[Mar56]

Point Well Taken

Others have covered this but when it comes to warranty work and recalls I would expect that I can go to any authorized dealer and get the work done.

To illustrate: Last summer I was 1,000 miles from home on vacation in Duluth MN. My dodge Ram had a problem and I took it to the local dealer. They fixed it under warranty and was happy to do it. They did not expect me to return to my dealer to get it done.

Your point is well taken and I too have been in a like situation. I just do not understand why not use your own dealer if they are as close or closer than another dealer. Why drive 2.5 hours and by-pass your dealer, why go out the way?

 

[backcountryislife]

After reading your post and all the replies, just wondering:

1. Why wouldn't you get your updates and warranty work done at the dealership that you purchased your sled from? Living in Talkeetna I would not expect a Wasilla or Anchorage dealer to do my updates or warranty work on a sled purchased at a dealer in Talkeetna, nor would I want to make the 2 to 3 hour drive.

2. If your sled has had after market products added to it, where was that work done, why not seek help with that dealer or person as to whether or not the after market products could be part of your problems?

3. If Cat has voided your warranty due to the after market add ons, why not call them and deal with them first hand?

Perhaps this isn't obvious to you, but these are pretty irrelevant questions.

Have you not noticed that the ONE guy, through this whole thing who hasn't called names, personally bashed, or reached anywhere beyond the exact situation we're talking about is AKSP? He told his story, defended a few points, and NEVER let it go beyond that. That being the case, I tend to believe him. Is he difficult/ particular... I bet he is. I am too, because I live to spend more time on my sled.



to just reinforce though...

#1, warranty/ bulletin work can be performed anywhere.

#2, As I explained to Dave, and as multiple people on here have also backed up, the aftermarket items didn't CAUSE the problems, PERIOD. This is simple, nothing complicated here.

#3, Cat wasn't the one who made a point of taking pictures of his machine like a jackazz & sending them to cat trying to screw him. NO MATTER WHAT, THIS ONE THING was out of line.

I can defend Dave in some aspects, but this situation is simple. He had the sled for over a week & didn't do anything that it was brought there for other than torquing a nut. HAD HE done what he said he would, this would be an entirely different situation. In his responses to me, he sure seems more focused on those HORRIBLE aftermarket things that were done... (that probably are going to cause the sled to EXPLODE in the near future, I'm sure) than he was on doing his job.

None of the items he has are causing a problem with the sled, and none of them hindered Dave's ability to complete his work, yet he felt they were a BIG DEAL... and screwed AKSP.
I WOULD END UP YELLING AS WELL. Screw someone & that tends to be the result

 

[pura vida]

have to throw in my 2 cents. first, i don't know ak, am personal friends with boondock, and have seen dave in action but do not know him personally. i wasn't there don't know what actually happened or went down. having dealt with pretty much all of the cat and poo dealers in the state, regardless of this thread, dave is still the only cat dealer i would go to with my money. the things that i have seen and heard him do for customers is above and beyond any other dealer i have ever heard of. not saying he is completely without fault in this situation, and yup, this sucks for ak, but this just doesn't add up completely. not calling ak a liar but i just don't think i have the entire story. sounds like there is a lot of personal perspective and lack of communication with this situation. fwiw, this is the ONLY complaint i have EVER heard about dave or his shop. flame away.

pv

 

[WyoBoy1000]

Your point is well taken and I too have been in a like situation. I just do not understand why not use your own dealer if they are as close or closer than another dealer. Why drive 2.5 hours and by-pass your dealer, why go out the way?

I don't need to get a clue, maybe I should back off a little and not take it so far, I'll give you that. But as far as I have took it you would think if there was any evidence to dispute it would have been brought to the table, so far there hasn't been any. Just people like yourself standing up for who/what you believe, and I am 100% fine with that.

But In What World do you not understand this, he went to this dealer per reference that dave might be able to solve his problems, if you read the thread you would know. I also never called you an idiot, I implied any idiot could actually read the thread and understand that.

I own a business in a really small town, (not where I live) my business is built on reputation for being the best. My GF also run a business and its the same customer service, customer can be a pain and there are always some.

I don't care if its the mother in law or not, when you get family or close relation man/woman dealings there will always be something blown out of proportion, if you have proof of anything different please post it, your post are more like brand loyal posting of, well I know them and that can't be, or do you.

So if he calls dave and tells him up front what is what and what he wants and they say they will do it. Then they put him off, then try and charge him, then bend him over out of spite and try to void his warranty, ??????
If they are busy why not tell him and schedule it in when they can get to it, not hold a sled and do nothing.

The FACT is he is a AC dealer and the updates/recalls are required for him to do as a AC dealer, so whats the problem. Yes as a business he has the right to refuse service as far as I know, but that only came after the fact, if he would have done that prior to the billing dispute then it would be 100% different.

All in all, I'll call it what I think it is but it doesn't mean the guy is a everlasting douche. Many people tell me so in so is a jack asz, (so what) and I still do business with them and give them there chance, some work out some don't. But even if it was my best friend, GF, grandma etc.... if there being a shmuck I'm going to tell them.

I deal with a lot of so in so said this and there an asz, and it sounds like they are. But I get the whole story before I say your right, I keep it on the level of maybe you don't understand where there coming from and there is more sense to it. Go ask them if thats what it really meant and if yes then you know.
With that said I can't and never well know the full story here but, there are facts involved that don't look good for the dealer. I'm just not scared to throw stuff out there and take the "bad rep" to bring out someone or something that provides result. (still waiting for indisputable results)

You said, horrible dealer. He posted "horrible dealer service" there is a difference. You just choose to read it different. After telling them everything, them saying yes, them not getting to it, trying to bill him for ??? then showing him the door. Thats bad service!

 

[backcountryislife]

No need to flame...

Dave had a chance to reply, I even posted his comments... he didn't have much more to say than AK did. They're in blue above. Like I said, he seemed much more concerned about the mods than anything else... which is pretty silly imo.

 

[diggerdown]

Sounds mostly like there is not enough daylight and too cold up there, everyone starts to get a little cranky and things go from bad to worse. I know enough people up there to know that they do look at things a little different.

 

[Boston Racing]

Serious question here so dont flame.

Does the shop owner have an obligation to the customer to hide anything from AC?

Its sounds like some of you expected the dealer to keep his mouth shut about the aftermarket parts....When in fact he may be bound by a dealer agreeement to notify AC of any aftermarket items. I know some of you think that is a D1ck move. The shop didnt void the warranty IMO...the owner did by adding the aftermarket parts. We all know that if you modify it you risk losing the warranty.

You guys advising him to put the sled back to stock should be ashamed of yourself...how about telling him to be a man. Stand behind your descision to modify the sled knowing that it can void the warranty.

I think it could have been handled differently but at the end of the day this guy paid the price for modifing the sled....no matter how many on SW agree with him.

Maybe AC will disregard the aftermarket parts and take care of the issues...but that is their descision to make, not the dealers.

Fraud is Fraud. It is nice to see the dealer had the integrity to not cover stuff up and forward the info to AC....I am sure if more dealers were like that the sled prices might head down.

 

[dmkhnr]

I have no horse in this race, but have to say something doesn't add up.
Im wondering if maybe cat asked for pics (not uncommon), the dealer snapped away and after examination cat sees the aftermarket parts.
I own a bus and it thrives because of customer service. I can pick out a client who is going to be a problem 30 seconds into a conversation and I would think most business owners have this ability just from experience. I have 4 employees and every one of them is respectful to clientele. If someone were to yell, scream, demean (not saying this is what happened) I can guarantee you that I'd show you the door.
Again, I have no idea of what took place but things aren't adding up.

 

[CatRyder88]

Serious question here so dont flame.

Does the shop owner have an obligation to the customer to hide anything from AC?

Its sounds like some of you expected the dealer to keep his mouth shut about the aftermarket parts....When in fact he may be bound by a dealer agreeement to notify AC of any aftermarket items. I know some of you think that is a D1ck move. The shop didnt void the warranty IMO...the owner did by adding the aftermarket parts. We all know that if you modify it you risk losing the warranty.

You guys advising him to put the sled back to stock should be ashamed of yourself...how about telling him to be a man. Stand behind your descision to modify the sled knowing that it can void the warranty.

I think it could have been handled differently but at the end of the day this guy paid the price for modifing the sled....no matter how many on SW agree with him.

Maybe AC will disregard the aftermarket parts and take care of the issues...but that is their descision to make, not the dealers.

Fraud is Fraud. It is nice to see the dealer had the integrity to not cover stuff up and forward the info to AC....I am sure if more dealers were like that the sled prices might head down.

Explain to me how reeds and a can void warranty... The torque link strap maybe but Dave could have said hey you should take this off and I'm sure ak would have agreed. Iv ran reeds and can on my last 3 800's not a word has ever been said by a dealer.


Sent from my iPhone using Tapatalk when I should be checkin wells!

 

[backcountryislife]

Boston... we're not talking about a big bore or turbo here.

Common sense should come into play here to an extent.

If any dealer around here were to do that to a customer, you know darn well that none of us would ever step foot in there again.
(now, more serious mods, whole different situation)

I don't bring my turbo in for warranty work, but the 12, with some minor mods, YES, I DO expect them to take care of me.