Hello every one,
Jeff parts manager at Kurt's here
I want to apologize for the delays, all 200 plus backorders kits have now been shipped, I have been shipping kits for a few days now, I am sorry for the delay, you will have your kit in a couple days via ups, Canadian shipments will take a bit longer through the postal service.
Thanks for your support.
Hope to see you in the hills.
Jeff
Who is Larry? Every time I called I was transferred to and spoke with Larry in parts
This is my story.
Order pro gear down kit on Dec 23. Online.
Kit $595.95 + $38.95 shipping = $634.90
Called and talked to Larry on Dec 26. Ordered Tunnel Savers $129.99.
Said he would put them in the box with the gear down kit. Hadn't shipped but they had just received several sets from Seeley Lake and would ship that Friday or Monday.
Called on December 31st to ask if I would get a tracking number or shipping confirmation number.
Larry told me he would have them shipped probably Friday or Monday due to the holiday. (New Years).
Called Monday the 5th. No answer.
Now I'm pissed because website says Curt's is closed on Sunday AND Monday. (could swear he told me twice that they would ship on a Monday)
Called on Tuesday. Talked to Larry. Still polite but pissed that where are my parts or a tracking number. It's been 2 weeks and still getting the run around. Same story. Will ship today (Tuesday) or tomorrow (Wednesday) I let him know that I wanted a tracking number on my parts, when they shipped.
Nothing. No word whatsoever.
This morning I am done with the BS.
Called TKI and ordered a gear down kit from Tom.
This afternoon I finally get an email with a tracking number that the parts have shipped.
Sorry but I am not accepting the shipment and will return it unopened. Please refund my card as I will be contacting the card company to inform them I am denying shipment.
I am not trying to be a jerk about this but in this instance customer service or lack there of made and lost this sale.
If you have any questions or doubts I can provide proof of all transactions and call connections.
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