Klim Warranty= FAIL

[Spur]

The last time we had a thread like this a picture got posted of the gloves in question. Once we saw the gloves it was obvious why they denied warranty.

If your going to start a thread like this at least back up your claim with pictures, otherwise this thread is only valuable to fools.

 

[PJ-Hunter]

Klim has his gloves. They have not given them back. I know him and I believe him.

 

[Spur]

Last time I think it was Klim who posted the picture. I know they take pictures of every denied warranty claim. I was hoping they would post.

I'm not questioning anybody, it just seems like posting pictures is the right thing to do.

 

[tudizzle]

Yes like I said I do not have the gloves...Once they leave my possession I have no idea what they would/could do to them?

I will post up what I get back from them.


The boots, like I stated, were a stretch for warranty. Mostly because when the seam came apart it was the middle of the season. There was just no way I was going to mail them off when I used them several times a week. This probably increased the appearance of the failure and made it look like damage possibly. I don't know, only they denied the warranty on them. I did not get into a discussion about them like I did with the gloves, because I had already thought they might not cover them.

 

[Rob1334]

Hmmm, got some klim gloves with only a few rides on them, ticking time bombs?


Man I hope not....


I have the Nak pak from them, zipper is going bad and catches and rips the Zip back open, don't know how else to explain it, hope they fix it tho... maybe just fix it local???

 

[Spur]

Gloves are a tough one. Nobody makes a decent pair but everybody charges an arm and a leg for them.

True be this statement.

I have tried them all. I actually like Klim gloves the best. I spoke with Klim about gloves last year. They know they have issues, but they also know nobody has figured out how to make gloves that last. They are investing a lot of time and money into getting this right. These gloves take a beating. Finding material and seaming that will stand up to the abuse has been a tall order. I'll stick it out with them. I believe they are the ones who will get it figured out in the end. I'll put my money on Klim and Gore any day. They don't even have to be the ones to figure it out. The minute anyone does they'll take the technology and own it.

 

[tudizzle]

here is a pic of the boots...for what its worth?


The material came apart right at the seam all the way thru all the layers of material. When it first happened the damaged area was very clean and straight, but after a few rides the exterior material began to fray. The laces lasted a few months though

The new model has gotten rid of that fabric area and the seams involved and now is a larger solid rubber patch.

 

[Spur]

here is a pic of the boots...for what its worth?


The material came apart right at the seam all the way thru all the layers of material. When it first happened the damaged area was very clean and straight, but after a few rides the exterior material began to fray. The laces lasted a few months though

The new model has gotten rid of that fabric area and the seams involved and now is a larger solid rubber patch.

Thanks for posting picture.

Lets see what Klim has to say?

If these boots are less than a year old they should have been covered under warranty. It is obvious the cordura pulled out from under the yellow band and spread open from there. I know Klim has redesigned the boot to prevent this problem, but that should have nothing to do with the 1 year warranty on these boots.

Tudizzle, what was the sales date and what was the warranty claim date? If your claim was within a year I think Klim owes you new boots.

 

[tudizzle]

I do not know the exact purchase date.....but do know that the failure occurred well within the 1 year. When I turned them in for warranty they were informed of them being less than one year old to me as the original owner.

They claimed the life of the boots had been met and so the warranty was denied.

To be honest I am not as upset about the boots as I am the gloves. Which were brand fricken new when they fell apart!!!!!!!!!!!!!!!!!!!

 

[mtnjunkie]

I just sent my gloves in. Really hoping they'll honor the warranty. I guess I'll find out.

 

[Revamax]

He wasn't talking about normal use and a normal time frame. His gloves fell apart after 3-4 rides, which is exactly the same length mine lasted before the stitching started coming out. For $70 they better last a lot longer than that! If they don't want to warranty so many, they should find a way to make them last longer. I really love my powerxross gloves, I just want the stitching to hold together. I in no way abused them, I only wore them a few times. Same with original poster. That is ridiculous.

I too am a dissapointed Klim Purchaser. For the same reason, you buy gloves believing that Klim's Super Warranty is Awsome. Wrong thinking. My gloves started to come apart at the seams and in the palm reinforcement in just a couple of rides. This is when we should have sent them in for warranty. However, who wants to spend between $50 and $80 for gloves and not have them for an unknown period of time while they get rebuilt or replaced. So, we all wait till the end of the riding season and get denied because Klim says that they have reached the end of their life. This is an easy fix in my opinion. Klim should just put a disclaimer on their gloves saying that the warranty does not apply to gloves because of the amount of abuse that they take during a normal amount of riding in a season. Now they should lower the price reflecting the fact that there is no warranty on this item and everyone stays happy.

I think it was said in a previous post that Wal-Mart gloves lasted as long and where alot cheaper. This is going to be where I shop for gloves also, at least I won't be deceived into thinking that there is a warranty on gloves that only cost me $10 to $20. That means that I can buy 5 to 8 pairs of MADE IN CHINA for the price of one pair of Klim MADE IN (MORE EXPENSIVE) CHINA.

 

[khaddon2110]

here is a pic of the boots...for what its worth?


The material came apart right at the seam all the way thru all the layers of material. When it first happened the damaged area was very clean and straight, but after a few rides the exterior material began to fray. The laces lasted a few months though

The new model has gotten rid of that fabric area and the seams involved and now is a larger solid rubber patch.

my klim boots are starting to do that as well.......not nearly as bad yet. if you line them up, that area on the left boot lines up perfectly with a skid bolt head.... at least on my xp.

now looking at this, its a tough call...... i am causing the damage to the boot by the way I ride, but these are designed as snowmobiling boots and should be able to handle snowmobiling..... if they have redesigned the boot and got rid of the cordura area, then obviously, they have recognized the flaw and should take care of the boots.... warranties are for just that, flaws in workmanship and design.

from my earlier post, i wasn't saying i didn't believe anyone about the gloves......they probably were new. I personaly, spend no more than 15-20 on gloves and ride the crap out of them and they generally last a season......

 

[mtnpull]

If you want a good glove that will last a long time and doesn't cost much buy a pair of insulated full leather gloves. They don't look cool, but if you waterproof them well and properly they won't get wet, wind won't get through and you will be much happier. This is what we always used on ski patrol because of the needed dexterity and I carried it over to my sledding. It is the only way to go with gloves. Again, the key is waterproofing them correctly. I use sno-seal.

 

[james]

More reasons to try out Motorfist.
I rode yesterday at -35 in the bibs and jacket and they were great!!

 

[Revamax]

More reasons to try out Motorfist.
I rode yesterday at -35 in the bibs and jacket and they were great!!

IF ONLY THEY MADE GLOVES. I read their warranty page, impressive.
I have Klim bibs and Boots. They are a good product and I am happy with them, never wet or cold. Its just their warranty that I have a problem with. If it can't be applied to their gloves, then they shouldn't state that it does.

 

[Polar Express]

khaddon2110 is correct, that wear spot on the Klim boots lines up with the front skid bolt on both our M and our D.

I think he is also correct that it is a tough call, while we are doing damage to that, they are marketed as a snowmobile boot with active riding in mind.

I helped slow that process down by taking the bolts out, and taking the heads to the grinder to round off the heads just a little bit. I still have plenty for the socket to grab, but got rid of a bunch of sharp edges.

It would be a smart idea if we could find a pan-head bolt with designed to accept an allen tool in the size we need, and just replace those bolts altogether.

i have been happy with mine, I do have a small tear on my leg down low from a stick. I don't think a stick should have ripped them, so I'm not too happy about that, but I'm leary of sending them in since i have heard so many stories of long turnaround times. The tear is so low, it doesn't have an impact on if i get wet, so, i could just put some iron-on material on it. the reason I have not, is I don't want to void the warranty on other parts of the pants.

PE

 

[tudizzle]

I would totally buy the bolt scenario.....if the outside stitching had been damaged and caused the failure. But you can see clearly in the pic that the stitching is still there. This failure was from the inside out.

 

[christopher]

This thread was removed from the forums because it contained posts that were little more than manufacture bashing. That offending content has been removed, and the thread is now being returned.

Please understand, SnoWest will not tolerate the bashing of members or manufacturers.

If you want Klim, or any other corporation out there to listen to your comments, concerns or complaints, KEEP IT CIVIL, Polite and Professional.

Many of the manufacturers have made a conscious choice NOT to participate in any of the online forums because history has shown that most of these threads rapidly descend into little more than a bash fest of name calling. That does not mean or even suggest that they are not reading every single one of these posts or are unaware of all the comments being made here on SnoWest.

If we want to engage them and encourage them to come here and participate openly and directly we must create an atmosphere that is conducive. To that end Moderators have been instructed to pull threads off the forum that are headed down a path that will do none of us any good.

 

[crashleroux]

This thread was removed from the forums because it contained posts that were little more than manufacture bashing. That offending content has been removed, and the thread is now being returned.

Please understand, SnoWest will not tolerate the bashing of members or manufacturers.

If you want Klim, or any other corporation out there to listen to your comments, concerns or complaints, KEEP IT CIVIL, Polite and Professional.

Many of the manufacturers have made a conscious choice NOT to participate in any of the online forums because history has shown that most of these threads rapidly descend into little more than a bash fest of name calling. That does not mean or even suggest that they are not reading every single one of these posts or are unaware of all the comments being made here on SnoWest.

If we want to engage them and encourage them to come here and participate openly and directly we must create an atmosphere that is conducive. To that end Moderators have been instructed to pull threads off the forum that are headed down a path that will do none of us any good.

But the information that was removed was the meat and potatoes of this thread. Questioning a companies products and/or their commitment to those products is not bashing but merely stating an opinion, which should be allowed.

 

[icr]

The only glove I've found to last more than 1 season is the leather Viking made by Scott. Retail is $70 and they're an excellent cold weather glove. For warmer weather I like Pearlzumi atleast I think that's the name, or fly or fox cold weather dirt bike gloves for spring riding.