Am I expecting too much?

[kanedog]

My dealer handed me 4 spare plugs after I paid for my snowcheck. Thats what a good dealer does for you.

Ya, he’s telling you your sled is gonna break down and giving you parts to fix it.

 

[BeartoothBaron]

My response would be "Wear item?! It's got 25 frickin miles on it, if you call that normal wear, I'm getting a lawyer and making you buy it back!" This kind of thing is why I say warranties aren't all they're cracked up to be, and service departments are fly-by-night mechanics with a nicer front desk area. Of the two dealers nearest me, one had to buy me a new clutch after screwing up the rebuild, and then the other I had to pester just to get an estimate on another clutch that blew a roller - that turned out to be about the same as a new clutch, plus what should have been a five minute lookover and discussion with a tech cost me an hour of shop time. Unfortunately, there are hardly any independent guys who work on sleds near me. I guess I should take the hint and buy the tools to service my own clutches.

Anyway, this is definitely stealership clownery, and if it were me, I would be aggressive with them. Unfortunately, this seems to be where things are going. Many components are increasingly lower quality, and things are being put together by less and less dedicated workers, then sold by people who just want the sale and hope to never see your face again unless it's to buy another. Any dealer I'd consider doing business with would be entirely apologetic over the lost riding time, and that it's not running right; they'd keep on it until it was fixed, and you'd get it back completely prepped, greased, and with a new belt and set of plugs. Blowing belts and fowling plugs are things well-maintained sleds rarely do, and yet this dealer wasted your time with a non-fix "fix" and is trying to blow smoke on "wear" items where it should be too embarrassing to even suggest.

I think I'd avoid them on principle - not knowing, of course, how much more hassle the next dealer is to get to. If they keep acting this way, I'd definitely go up the chain and tell them "how will I never buy a Polaris again: let me count the ways." I still think Polaris designs and engineers some good products, but I have no desire to ever spend new sled money on them if they're going to put out half-baked things like the P-22, then have dealers act like you should feel privileged just to have such a "great" sled sit in your garage. Sure, there's only so much they can do, but these people sound too stupid to still be in business - not the people you want "fixing" your sled...

 

[akmclean]

Ya, he’s telling your sled is gonna break down and giving you parts to fix it.

Very true, but I think that's more of a poor reflection on Polaris.

 

[kanedog]

Very true, but I think that's more of a poor reflection on Polaris.

Agree, I couldn’t figure out a way to write that. Good dealer, bad Polaris

 

[goridedoo]

My response would be "Wear item?! It's got 25 frickin miles on it, if you call that normal wear, I'm getting a lawyer and making you buy it back!" This kind of thing is why I say warranties aren't all they're cracked up to be, and service departments are fly-by-night mechanics with a nicer front desk area. Of the two dealers nearest me, one had to buy me a new clutch after screwing up the rebuild, and then the other I had to pester just to get an estimate on another clutch that blew a roller - that turned out to be about the same as a new clutch, plus what should have been a five minute lookover and discussion with a tech cost me an hour of shop time. Unfortunately, there are hardly any independent guys who work on sleds near me. I guess I should take the hint and buy the tools to service my own clutches.

Anyway, this is definitely stealership clownery, and if it were me, I would be aggressive with them. Unfortunately, this seems to be where things are going. Many components are increasingly lower quality, and things are being put together by less and less dedicated workers, then sold by people who just want the sale and hope to never see your face again unless it's to buy another. Any dealer I'd consider doing business with would be entirely apologetic over the lost riding time, and that it's not running right; they'd keep on it until it was fixed, and you'd get it back completely prepped, greased, and with a new belt and set of plugs. Blowing belts and fowling plugs are things well-maintained sleds rarely do, and yet this dealer wasted your time with a non-fix "fix" and is trying to blow smoke on "wear" items where it should be too embarrassing to even suggest.

I think I'd avoid them on principle - not knowing, of course, how much more hassle the next dealer is to get to. If they keep acting this way, I'd definitely go up the chain and tell them "how will I never buy a Polaris again: let me count the ways." I still think Polaris designs and engineers some good products, but I have no desire to ever spend new sled money on them if they're going to put out half-baked things like the P-22, then have dealers act like you should feel privileged just to have such a "great" sled sit in your garage. Sure, there's only so much they can do, but these people sound too stupid to still be in business - not the people you want "fixing" your sled...

It’s funny, this dealer pushes 3rd party extended warranty’s HARD. Before getting your sled they escort you back to the warranty guy who tries to be your pal, explains all the packages to you, and then attempts to make you feel stupid for denying. Warranty is only as good as the dealer. I have been buying brand new sleds since 2013 and this is my first warranty claim… I’ve always just fixed myself, because I don’t have much faith in any of the local guys.

I would have been 100% better off just buying a new secondary and moving on with life last winter. I was hoping to have 400+ miles on that sled by now. The service guy told me before bringing the sled down that it will take them an hour and a half to replace the secondary. Buddy, I can do that in 5 minutes in the back of my pickup. I shouldn’t have even had to unload the thing.

I made up my mind after the first failed fix attempt that I wouldn’t be buying another machine from this dealer. I won’t step foot back in the place after picking the sled up this time.

I hope the dickhead service kid is good at counting pennies if they don’t make the $105 charge go away

 

[goridedoo]

A good dealer would have made this right. This isn't about the plugs, it's about a brand new sled that's never run right.

I agree, service fail!

EXACTLY. I can tell the service kid does not understand… he thinks I’m mad about a spark plug.

 

[mt.sledder]

Someone from Polaris needs to read this post. Not that it would ever do any good.

 

[goforbroke]

Goridedoo - Is sled working well finally? $100 for a spark plus is stupid, but bigger issue is a new sled that doesn't work. My second boost didn't work on first ride - needed new actuator cable - but that was a bummer to go for a first ride and have a poor running sled.

 

[Winshady]

At least you didn’t get to ride it long enough to notice the overheating problems they have.

 

[sno*jet]

I too have been had by a very reputable dealer for spark plugs. "wear item" is what they said also. this is a service department scam. 100%. A "good" dealer might hav a great super knowledgeable sales guy who rides a lot and cuts killer deals, etc.... then you need warranty work and its like you're dealing with an entire different entity. That's crap.
was looking in my manual (Cat) after I paid over a hundred bucks also, there's an outlined page about US EPA emission control warranty. spark plugs are listed under the warranty. It's probably against the law for them not to replace for free.
Scammers

 

[goridedoo]

At least you didn’t get to ride it long enough to notice the overheating problems they have.

Oh I did notice it gets hot real fast on the way in… I guess I started with low expectations there.

 

[dragona1]

I have worked in sales and the systems that companies use have changed so much and not for the better. Back in the day you would just punch in on the computer no charge or nc and away the customer would go. You were accountable to make the client happy. Some where in the business hierarchy they realized we are losing money by giving our employees the power to make customers happy. Every minute in the service department and every piece on the shelves must show up on the system. I got so frustrated that if it was a small item like a spark plug I would just pay for it myself instead of a dispute. Heck why wouldnt you walk out to the parking lot and put the plugs in yourself.
These are the times we live in and all it takes is an experience like this to move to another brand. Poo does not care because they have a desirable product but the tables will turn and my prediction is that brp will capture more and more market share.

 

[TRS]

I had to read this twice

 

[Chadly]

The fact of the matter is nobody wants anybody to make money anymore. Everyone whines and cries because they have been on a nipple their whole life. I have no idea how a dealer deals with the average snowmobiler. Out of all the things I have been involved with I would say snowmobilers take the cake and let me tell you Ferrari owners set the bar extremely high on retardedness. These idiots haggle over $500 on price. Drive 3 states over to save $500 then cry about having to pay $100 because you are too lazy, dumb, privileged, or whatever excuse you want to put for not changing the plugs. Don't worry I'm sure you'll be able to buy a snowmobile from China off Amazon in no time so you can be happy.

 

[TRS]

Manufactures should sell sleds without warranty, and offer a warranty package for purchase.

 

[akmclean]

Sounds good to me but it better be about 5K cheaper!

 

[Chadly]

Has anyone thought that maybe since the op is such a cheap ass and waited mid season to buy a sled 100 miles away that some other cheap ass backed out on could possibly be the reason the dealership doesn't or can't afford to give away free labor and spark plugs?

 

[goridedoo]

The fact of the matter is nobody wants anybody to make money anymore. Everyone whines and cries because they have been on a nipple their whole life. I have no idea how a dealer deals with the average snowmobiler. Out of all the things I have been involved with I would say snowmobilers take the cake and let me tell you Ferrari owners set the bar extremely high on retardedness. These idiots haggle over $500 on price. Drive 3 states over to save $500 then cry about having to pay $100 because you are too lazy, dumb, privileged, or whatever excuse you want to put for not changing the plugs. Don't worry I'm sure you'll be able to buy a snowmobile from China off Amazon in no time so you can be happy.

You’ve clearly never been around farmers

Also, you gave me the lowest of all the low ball offers on my 2019 850 when it was for sale, and wanted it delivered across the country… cheap ass

 

[blindman]

So I just wanted my 23 boost fixed on the recall and one minor warranty item at my local dealer where I have allways payed full retail.3- snowchecks , parts and accessories over the years. Tried to buy 23 at said dealer but told all units spoken for. This was before the monday you could actually deposit and order. So searched and found one 3 hours away. Frustrating when "my" local dealer said too busy cause I did not buy it there to work on it. Now have new dealer recommended by riding buddies. we need snow

 

[goridedoo]

Manufactures should sell sleds without warranty, and offer a warranty package for purchase.

I agree to some degree… would be a good way for them to bring the cost down, but without them having ANY accountability for the sleds they build I bet be we would see quality and reliability continue to slide.

To add to that, it’s a crock anytime something is done to help with affordability. Always just a move to improve margins, which is fine, but don’t lie to me and tell me it’s for my benefit.