WHat if we lost all of our vendors on these forums

[friscospices.com]

I agree, if a vendor makes a poor product then by all means let people know. I have heard many people say they love Wisco pistons and I have heard people hate them, and maybe they hate them because of a motorcycle issue or some other reason, I am sure there are plenty out there that have no clue as to which are better or why. I just think you need to start your own thread and publish your findings good or bad. Now if the said vendor in your thread wants to defend himself fine but I think a vendor who is a stand up guy will make things right before it comes to this. If not by all means let people know you where not happy and maybe someone or that vendor can be some help to make it right.

 

[EASY]

So we have heard the other side to the story!!!! Venders do not like to be ripped on, but what do we do when a customer feels like they got the short end of the stick ?????

And what about venders that will not come on here due to other venders ????

Can we have locked vender threads, where they can pimp their product all they want, ( not bash others ) strictly Q/A on there kits, help, pointers and real world use, good or bad. If they make a bad kit or have poor customer service pretty soon they will have enough customers on their thread saying how they where treated or the kit ran, that the evidence will be overwhelming.

 

[tdbaugha]

Can we have locked vender threads, where they can pimp their product all they want, ( not bash others ) strictly Q/A on there kits, help, pointers and real world use, good or bad. If they make a bad kit or have poor customer service pretty soon they will have enough customers on their thread saying how they where treated or the kit ran, that the evidence will be overwhelming.

I really like this idea!

 

[beamslayer]

Wow this is getting to be just like the elections and we are in Ohio .
This spring will tell the story on who's kit performs.
I personally hope they all help us get through this issue with these 800s. Shawn,Indy Dan,and Kelsey my hat is off to all of you and everyone else that is trying to make this engine live .

 

[tudizzle]

Any premium Member can start their own social group on SW and have compete editorial control over the content. This goes for Vendors who are premium members as well. If it is a public social group (as opposed to a private one) it will show up on the main forum page as its own section.






.

 

[Scott]

Those that know me will agree that I am not afraid to voice my opinons and there are a bunch of guys here that are passionate about this sport that will do the same.

I will defend a product that I believe delivers a great bang for the buck and I will also be amonst the first to let people know about any issues that I am having. No matter what or whos product, there are always going to be disagreements. That is human nature, we just have to try to be open minded to see all sides of the issue.

Pffft...yeah, on the internet. LOL

 

[Scott]

Can we have locked vender threads, where they can pimp their product all they want, ( not bash others ) strictly Q/A on there kits, help, pointers and real world use, good or bad.

Already done.
Vendors can already have their own "SnowMakers" forum. They can even moderate their own forum if they wish.

http://www.snowestonline.com/forum/forumdisplay.php?f=357

If you are a vendor and you wish to have your own forum contact Christopher to set it up.

If you wish to just use the regular forums for posting product announcements and discussions, then go for it.
If one of those threads turns into a chit show, then it gets cleaned up.

If a disgruntled wants to join in, there is some allowance for that, especially if they have contacted that vendor privately on their own.

BUT, if they want to take it a step further publically, they had better start their own thread. It could possibly be allowed to go so far before it also gets moderated. There is aways a limit to what is allowed...and a limit to what people on here want to hear, even if they are standing on the same side of the fence.

So, in summary...two options for vendors:
Get a vendor forum.
Start a thread in main forum.

Options for disgruntled:
Contact vendor privately.
Gently discuss is in their product trhead.
Raise the roof if your own thread...at your own risk. If it gets too bad, it's gonna get pruned.

 

[AKSNOWRIDER]

Already done.
Vendors can already have their own "SnowMakers" forum. They can even moderate their own forum if they wish.

http://www.snowestonline.com/forum/forumdisplay.php?f=357

If you are a vendor and you wish to have your own forum contact Christopher to set it up.

If you wish to just use the regular forums for posting product announcements and discussions, then go for it.
If one of those threads turns into a chit show, then it gets cleaned up.

If a disgruntled wants to join in, there is some allowance for that, especially if they have contacted that vendor privately on their own.

BUT, if they want to take it a step further publically, they had better start their own thread. It could possibly be allowed to go so far before it also gets moderated. There is aways a limit to what is allowed...and a limit to what people on here want to hear, even if they are standing on the same side of the fence.

So, in summary...two options for vendors:
Get a vendor forum.
Start a thread in main forum.

Options for disgruntled:
Contact vendor privately.
Gently discuss is in their product trhead.
Raise the roof if your own thread...at your own risk. If it gets too bad, it's gonna get pruned.

yeah..well I will still give you chit.......ha..............

 

[Scott]

Backatcha. LOL

 

[off road rider]

All good thoughts.
As a vendor I welcome input from customers good or bad. Its my responsibility to make sure my customers are happy, If I don't do that, I wont be around too long.
If I do make a mistake I want to know about it, If another vendor sells a like product, I would never interject with said vendors thread, If a consumer talks about the pros and cons of similar products, I do want the op to lay the facts straight.
I disagree that all sellers are just after your $$. Yes I want your purchase, but would not overrate my products over the comp, just to get the sale. Thats where the forum members know who provides the best service,knowledge and overall best buying experience.
I have at least once on SW got into an ugly situation with another seller, although I was correct in what I had to say,and hope it was informative for some readers, Personally I felt I went over the line and learned from that mistake.
Most forums will not allow any vendor to participate in any way unless they pay a fee. Feel lucky that SW allows some participation by all.

 

[jbusch]

Last season I had a serious problem with a vendor on this site, I ordered a bunch of stuff from that vendor and everything went south, poor product description, no installation directions, missing products, refusal to return my emails or phone calls. So, when you reach your wits end with any company you should be allowed to call them out in the court of public opinion. In this age of internet it is the last option for a customer who has been wronged. Those that know me, know that I am pretty mello and it takes a lot to really get my going. So I called the company out on this forum. The moderator pulled the thread and the company did the following they they returned all of my money, which was great for me, they never sent all of the product, which I found from other vendors for less, I never did get any install support, but I figured it out. The kicker that really made me mad and it took everything that I had to not cut and paste the vendors response was that instead of trying to smooth over everything, which they could have easily done by simply apologizing and fullfilling my order and provide install support they threatened to sue me if I posted ANY negative comment about their company on ANY public forum.
So while I understand the need for vendors on these forums, what happens when those vendors start pushing around the customer and the moderators start siding with those vendors, what does the customer have left?

 

[PJ-Hunter]

Dizz said it right.

Just because you sell mods, parts or service for a living does not make you a Demi-God on the 4m.

I fully EXPECT to see critiques and opinions on vendors. If a vender short changes a customer and puts out a failure of a product then so be it. People should know. If it was a fluke, said vendor should make it right so the client is happy and the readers can see that he/she genuinly cares about their product and will back it up with their reputation.

We see it every year. Some guy screws a man over and then no contact until his name is smeared so bad he cannot fix it. Example: That turbo guy that promised kits, took money and then never produced but a couple, and they never ran.

Fact is, if you peddle a product and it/you/service sucks then you deserve to get blasted on the Forum

 

[Diamond8]

JUST TREAT PEOPLE HOW YOU WOULD LIKE TO BE TREATED. IF YOU CANT CONTROL YOURSELF THEN START YOUR OWN THREAD BUT DONT BASH OUR PAID ADVERTISERS ON THEIR THREAD.

Really..........it is as simple as this statement above.......well said.

 

[snowmobiler]

dont dish it out if you cant take it.

 

[Scott]

dont dish it out if you cant take it.

With as much as you dish out...I'd guess you can take it in well. And I mean take a LOT.





HAHA

 

[friscospices.com]

Last season I had a serious problem with a vendor on this site, I ordered a bunch of stuff from that vendor and everything went south, poor product description, no installation directions, missing products, refusal to return my emails or phone calls. So, when you reach your wits end with any company you should be allowed to call them out in the court of public opinion. In this age of internet it is the last option for a customer who has been wronged. Those that know me, know that I am pretty mello and it takes a lot to really get my going. So I called the company out on this forum. The moderator pulled the thread and the company did the following they they returned all of my money, which was great for me, they never sent all of the product, which I found from other vendors for less, I never did get any install support, but I figured it out. The kicker that really made me mad and it took everything that I had to not cut and paste the vendors response was that instead of trying to smooth over everything, which they could have easily done by simply apologizing and fullfilling my order and provide install support they threatened to sue me if I posted ANY negative comment about their company on ANY public forum.
So while I understand the need for vendors on these forums, what happens when those vendors start pushing around the customer and the moderators start siding with those vendors, what does the customer have left?

This will happen to someone this year, all I'm saying is start your own thread with your issue maybe the vendor will respond to make things right, or maybe another vendor will step to the plate and we will all see how it turns out. Specifically what I am talking about is following a vendor around on HIS posts bashing him personally and his products. We can PM customers to shy away from a vendor and state your case but to bring up stuff from 5 years ago in order to shed bad light on a vendor in his own thread to me is chasing them away.

 

[sled_guy]

JUST TREAT PEOPLE HOW YOU WOULD LIKE TO BE TREATED. IF YOU CANT CONTROL YOURSELF THEN START YOUR OWN THREAD BUT DONT BASH OUR PAID ADVERTISERS ON THEIR THREAD.

Paid advertiser on their thread? What's that? As far as I know, if you are a paid advertiser, that gives you space on the top or right of the pages to sell your products. I don't mind vendors putting in info, but it is annoying when "advertising threads" are started for me. I don't see anywhere on any username that indicates someone is a "paid advertiser".

Frankly, all vendors are suspect initially for me. Yup, over time they earn my respect, but a vendor, by definition, is trying to sell you something. There are other contributors here on Snowest that carry more weight with their knowledge than the vendors do for me.

I'm a business owner, not sled parts, but in retail. If you are a 'vendor' and can't stand dealing with customers, then you ought to get out of the business. In this day and age of the internet, ranting customers on websites is a fact and you better figure out how to deal with it or you are going to fail.

As for a-holes that bash everything constantly... well it doesn't take long for the rest of us to figure out who that is and start ignoring them.

sled_guy

 

[TracksCanada]

vendors

I have said for years if someone has a bitch about a vendor and puts it on a fourm there is NO WAY a vendor can ever win. Even if the vendor is right or it's just a misunderstanding because of poor comunication. The vendor always loses.
One of the first things that comes out of peeps mouth when a vendors name is brought up: "I read on the internet blah, blah, blah." and the stupidity of it is people believe it WITHOUT checking it out themselves.

 

[fastsleddr]

I have been reading these forums for a few years now and have realized the need for expertise input by people in the business. These people are valuable to all of us. When we, myself included take on these vendors and dont let the vendors themselves stand up for their products we all loose. Back in my Ski doo days on DOOTALK I saw a few good sources of information quit putting in information because some A-hole had to spout off at the mouth and bash his business and his products. So lets just all let the vendors stick up for themselves in these forums. We dont need to add our 2 cents and chase these guys away. I for one appriciate when they talk back and forth between 2 vendors alot can be learned, but if regular forum members start in with the spouting off then the conversation ends. I made comment to another members post calling him out to quit the bashing, but realized in less then a minute it wouldn't help matters so I deleted my post but before I got it deleted he copied my response and posted it before it was removed. The thread was informative and started to get interesting until this member hit the ball out of the park and the thread is now closed. We keep doing this to every vendor soon we will be here alone without men in the profession giving input. So lets all relax, and appriciate these guys who take their time to inform us on issues. Alot of these guys are paid advertizers on here and deserve our respect, if you dont feel this way then just keep it to your self or block them so you dont have to listed to there input.

Seance I'm in a talkative mood I will comment!!

I've worked in the automotive field for the last 30 years, and the snowmobile industry for the last 15+.

Workin with the general public is a pain in the ***!!! You don't know what these people know or what the hell they are going to do with the product you sell them.
I built a race car engine for a customer, one time, who never put oil in it, than blew it up, and bad mouthed me because he was too stupid to add oil!

Many times people buy product and A) don't know how to install it, and B) don't know how to tune it. Than they want to bad mouth the company that made it.
AND in this ME, me, me world, they all want the manufacturer, or shop to drop everything and deal with their stupidity!

shops, and manufacturers do make mistakes, and sometimes thing are out of their control, so they can't just fix it NOW.

 

[backcountryislife]

I have said for years if someone has a bitch about a vendor and puts it on a fourm there is NO WAY a vendor can ever win. Even if the vendor is right or it's just a misunderstanding because of poor comunication. The vendor always loses.
One of the first things that comes out of peeps mouth when a vendors name is brought up: "I read on the internet blah, blah, blah." and the stupidity of it is people believe it WITHOUT checking it out themselves.

Interesting that you'd say this.

I've seen MANY, and I mean MANY threads where a customer's problem has been turned into a PR advantage by a vendor by DOING THE RIGHT THING... and by doing that, and having that thread out in the open they have the chance to show that they care about what they do & that they're a reputable company.


In Jbusch's case they could EASILY have come into the thread & made it right, but instead they had the thread pulled. I'm actually the one who recommended that he use RSI for the things he bought, and had recommended them many times before, but because of the way they dealt with that situation, I'll never tell anyone to use them again. Doesn't mean I'll badmouth them, but I won't specifically recommend them.

It's ALL in how you respond. I see the same thing over & over on Jeep forums where vendors have a very strong presence compared to here, and OFTEN have to deal with people claiming something caused an issue that it really didn't, but because they deal with the situation well, they're shown in a light that they simply couldn't be for not being on the forum to help.

If you're a vendor that can't handle criticism, you shouldn't be on a forum, BUT if you're a vendor that understands how to deal with a situation, it can be a great thing for you in the end, and I've seen that on here many times as well.