UPDATE on the lack of updates...
It's pretty much complete BS at this point. Rockford Fosgates insurance companies investigation "expert" keeps postponing the investigation to prove fault for the fire. It was supposed to originally be on Nov. 24 but it is currently pushed back to december 19th. The stupid thing is that the fire happened Nov. 1st and wanted me to wait three weeks for the original investigation. So now december 19th is a full 6 weeks of waiting! My insurance company won't let it be worked on until after the investigation because they don't want to lose the segregation case against Rockford and have the $17-$20K bill come out of their pocket.
I have spent hours on the phone and email with Rockford, their insurance company which is Travelers, and also my insurance company American Family. I know i am getting the runaround from Rockford and Travelers but I don't exactly feel like my insurance company has my best interest in mind either. the only person that has been cool about the whole thing is my insurance companies field adjustor and his hands are tied at this point.
Even if everything goes perfectly well on Dec. 19th with the investigation, I still won't be driving my truck until mid january. I told Travelers I fully intend to sue them for bad faith when/if Rockford is found at fault for this. There is absolutely NO REASON I should have to wait 6 weeks for their "expert" to show up and look at the truck. The lady at Travelers didn't act like she could care less about it. I emailed Rockford Fosgate and told them they lost a customer of 15 years over the way they handled this and didn't get a reply. I sent that email November 24th.
So my advice is NEVER buy anything from Rockford Fosgate. As you could see from my original post I was happy to give them the benefit of the doubt IF they took care of things. They haven't even been officially proven at fault yet and this is how they handle it! Also, I hope none of you ever are involved in a claim against someone who is insured with Travelers. It looks like they are cool with COMPLETELY screwing people.