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Avoid Tera Alps Racing...

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Sounds like the bill wasn't a grand more than you agreed on, $500 plus the parts you bought yourself. 5-7hrs.....whew....find me someone that can do an e-module in under a day and you got a job! If it was that straight forward and had no interuptions I'd still bet money against it. Sounds like a few unexpected problems arose(cooler for one) throttle cable being another.
Your took your dissassembled sled to Terra Alps Racing Inc(TARI - go figure stonehands1(really good idea who you are) There's some common sense I pointed out for ya!)
Except it wasn't dissassembled, it had the panels off? And headlight? Takes all of 5 minutes to hold the headlights in one's hand and a snuff of the nose and the side panels are off.....you said you took your stripped down sled to Ted...sorry pal, that ain't stripped. No front end, no motor is stripped down. If you knew about the front cooler, no track or driveaxle would be considered stripped down.....plastic and headlights.....just because the wife thinks it's in a million pieces, certainly does not mean you stripped anything down.

And where are you from? There's a Doo dealer in 100 Mile with two very competent technicians(and that's about it for competence around there) and I can bet you dollars to cents they quoted you 2 Notes for the same job, without the cooler issue. If you even went to a Doo shop and got a quote.

Everyone has their gripes(one poster on this thread and myself have had quite the go around - and I stand true to this day about his denial and "bending of truths" to suit his claim) Ted may have not ordered parts when he should have, maybe they sat on backorder, maybe one part of the order was on backorder and no sense getting 90% of the parts to have them sit on the shelf while the last 10% is what's needed to get the project off the ground. I don't know how it came about, but your fustration is not Ted's fault in this situation.

Case in point - I had a customer yell and scream and jump up and down at me while his wife watched. She was just as pissed off. 2 weeks later the guy came back with a case of beer and apoligized, said his wife might have contributed a bit to his outrage.....he lied to his wife and she demanded he do something about his "story" Not my fault.....hell I coulda told him to take a hike from there on out....instead everytime he came in for belts and oil I smiled as I charged him his AH tax. Never heard a complaint again.....and his wife never showed her face in the shop again either.....perfect by my standards.

Point of it - Not everything is what it first seems.
 
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Thanks for the advertisement, the truth always prevails.
-We fit you in our schedule, you didn't want to deal with the dealer? your choice. dealers didn't have any parts had to order everything in from backeast.
-You picked up your throttle cable from Kamloops, you decided to drive there and pick it up. 2 hr drive, That was your choice. Thats great on your part. The original one was fraid at the oil pump, typical, so we needed a cable while we had the motor somewhat out to hook up the oil cable.
-You had the hood, side panels and headlight out. not a full tear down.
-It was leaking coolant out the bottom, we hoped it was just a tear in a coolant hose. once we had it apart it was the front cooler cracked.
-As the bill shows, we disassembled the sled completely, pulled motor, pulled front end off, found crack in the front cooler, so we pulled out track and suspension. this was around 10 hrs labor, we charged you 8. and gave you 10% off.
-pulled out front cooler, cleaned it, welded it, and reinstalled it, took 1.5-2hrs, charged you 1.
-Assemble front end with new parts and bolt and rivets, install track and suspension, install motor. took 10 hrs. roughly, charged you 6 with 10% off. you were waiting in the front showroom so I told you to come in the back and help out, so you and mark hooked up the steering post and support bars. No need for three guys to work on it 2 is enough.
I was working on other work, not my hangover from our xmas party the night before. Thanks, I had a few drinks all night and drove home 1am ish? Thanks for caring though.
-Got you done around 9pm that night, loaded you up and off you went.
-front end parts $608.38 with 10% off
-you picked up the steering post support from the dealer, on way back from kamloops.
-we straightened out the front support to save you money, no charge.
-Your other costs were bolts and supplies, rivets $46.40 with 10% off
-black side panel $125.99 with 10% off

Total bill 2060.55

So you took the sled unfinished to assemble the all the front end plastics, head light, handle bar components, pipe etc...


For all those others that trash talk on the internet and haven't been in our shop or dealt with us well thats the way internet racers are and always will be.

Thanks Ted,
Terra Alps Racing inc.

I`m not interested in arguing with you online ted, I made this post to warn people of my experience, and i was nothing but honest. Thanks for posting my invoice on the internet with all my contact information and full name for anyone to see, Another sign of you how professionally operated your shop is. If you have a problem with what I wrote, you have my number dont come on here trying to defend yourself to everyone, it makes you look like a child. As for the cost, yes the invoice is $2060 , and i payed for the throttle cable ($95.75) and the rear member ($109.88) and i went and picked up the coolant that your shop doesnt even stock. ($30) = 2295.63. Pretty damn close to $2300 if you ask me.
Good riddance, your shop deserves the bad publicity and 2200 views that this thread has gotten. If you wouldnt have made false promises I would have had nothing bad to say about your shop ted, end of story.
 
LMAO! You are not interested in arguing online? I don't know a thing about either of you, so I have no dog in this fight. When you posted on the forum, did you think that you were going to only hear one side of the story?

When you started the post, you started the online arguement.



Edit; I do agree that your personal info should not have been shown.
 
LMAO! You are not interested in arguing online? I don't know a thing about either of you, so I have no dog in this fight. When you posted on the forum, did you think that you were going to only hear one side of the story?

When you started the post, you started the online arguement.



Edit; I do agree that your personal info should not have been shown.


fair enough, I guess I did open the subject up to debate, but my intent was not to start an argument with Ted over the cost breakdown. I started the thread only intending to share my experience with people so that they can make informed decisions about where to take their sleds..
 
fair enough, I guess I did open the subject up to debate, but my intent was not to start an argument with Ted over the cost breakdown. I started the thread only intending to share my experience with people so that they can make informed decisions about where to take their sleds..

and thats fair...but so is people with positive experiences being allowed to post..thats more informed decision making...correct..??...i remember a thread a few years back...thousands and thousands of views..over 4 hundred posts...the same 4 or 5 people posting thier unhappiness...one person not even involved..Longhairedfreak...i think he is posting in this thread now under another name...regardless the same trend cropped up...alot of people were satisfied with what they had done from Teds shop...lets face it..he can;t survive on the same unhappy customers over the past many years..and been expanding..??

i guess im glad i live in a small area..we get to know word of mouth about every deal...so the internet way in public forums is brutel at times and can be so inconclusive...anyway hope you have a safe and fun remainder of the season...
 
Stonehands1 sounds alot like longhairfreak. Just sayin. I've been following this thread for awhile and i dont know any of the parties involved, but it seems to me that terra alp did a fair job and price was not out of line at all. You cant please everyone... just my opinion from what i have read. Happy sleddin!!!
 
I have one of tow ropes abominations in my garage as I type.!Been finishing it for a friend. Tow rope had it for TWO years .

hmmm...its funny...i got red rep from Rookie...so that seems to indicate to me that its possibly Rookies sled that you have in your garage...if it is you have had it for two years yourself..??...and Rookies sled...well three sides to that story
 
I have had work done on my sled by Terra Alps. I have never met Ted, just spoke with him on the phone a couple of times. I have read all the posts on here, good and bad, over the years and have said nothing. Ted did a big bore 800 for my M7. He told me 5-6 weeks and it took maybe 8 or 9 weeks. Fair enough. The work was well done and this thing is still running strong for 3 years and flat out rips. Never had a single issue with it. Running D&D twins, boondocker fuel controller and bdx intake. Spanked lots of 800's and quite a few 1000's. Not bad for a guy hitting 300 pounds with gear.

Ted does seem to run into problems with the amount of time it takes to get stuff done. This can be caused by many factors. It seems that everyone needs their stuff "right now", but most don't take it in during the off season, but right in the middle of ride time! My big bore was done in October, should have sent it to him in June! No one wants to hear that it will take longer than expected, but **** happens! Ted is out to please his customers, and he tells them what they want to hear. His work is good, he just needs to tell people that it will be longer than what they think.

The friend that recommended me to Terra Alps spent about 10 g's there and his sled is one of the best all-around performing sleds I have ever seen. We ride hard every weekend, and there are no groomed trails with a 10 hour drive, it's some of the roughest riding trails you've ever seen. Ted's work has passed the test of time around here.
 
i know nothing of the people involved just giving my .02 but i sound pretty fair to me but i could see how you were mad if by chance you wern't notified of the extra parts needed but it sounds like you were
 
I have had work done on my sled by Terra Alps. I have never met Ted, just spoke with him on the phone a couple of times. I have read all the posts on here, good and bad, over the years and have said nothing. Ted did a big bore 800 for my M7. He told me 5-6 weeks and it took maybe 8 or 9 weeks. Fair enough. The work was well done and this thing is still running strong for 3 years and flat out rips. Never had a single issue with it. Running D&D twins, boondocker fuel controller and bdx intake. Spanked lots of 800's and quite a few 1000's. Not bad for a guy hitting 300 pounds with gear.

Ted does seem to run into problems with the amount of time it takes to get stuff done. This can be caused by many factors. It seems that everyone needs their stuff "right now", but most don't take it in during the off season, but right in the middle of ride time! My big bore was done in October, should have sent it to him in June! No one wants to hear that it will take longer than expected, but **** happens! Ted is out to please his customers, and he tells them what they want to hear. His work is good, he just needs to tell people that it will be longer than what they think.

The friend that recommended me to Terra Alps spent about 10 g's there and his sled is one of the best all-around performing sleds I have ever seen. We ride hard every weekend, and there are no groomed trails with a 10 hour drive, it's some of the roughest riding trails you've ever seen. Ted's work has passed the test of time around here.


I dont think the question here ever was "is ted capable of doing quality work", which is all you seem to have addressed. In fact i think i stated myself that he really seemed to know his stuff in my very first post. This thread was started to address the problem of making false promises, not delivering on them, and then not backing up his word. I have no doubt that he has done some great work for people in the past, thats why i went there in the first place. But in my mind you should never make false promises just to get a guy in the door, and then deny high and low ever saying any of it after you fail to meet your end of the agreement. that is the reason i started this thread, not because i think he is a lousy mechanic.
 
The quality of Ted's work is top notch, his pricing was inline with the work I had him do. I would go back to Terra Alps.

No surprises for me now that I have done business with him already.
 
you should have spent your time reading shop manuals instead of bashing..then you would have only yourself to blame


once again, someone comes along and tries to drag this off the real topic. The question is not why the sled ended up there, or what the quality of the work was. or if the final price seems inline with other jobs.

The thread is here to warn people of a business making false promises just to get work in the door. I think anyone on snowest can tell you that it doesnt take 2 years to build a custom sled, like the jobs i saw sitting in teds shop when my sled was there, or like the other threads on here will speak of..

I dont care to argue with people who want to back ted with statements like "uhhhhh read the shop manual and maybe u wont have this problem.. " U sound like a politician, trying to deflect the blame away from the real issue at hand.
 
The quality of Ted's work is top notch, his pricing was inline with the work I had him do. I would go back to Terra Alps.

No surprises for me now that I have done business with him already.


weren't you one of the guys all over the thread " anyone know ted@tera alps" back in 09? bashing how slow he was and how bad his customer relations were, and how deadlines werent being met, phonecalls never returned?... now you are on here plugging his shop? at least be honest about your experiences
 
weren't you one of the guys all over the thread " anyone know ted@tera alps" back in 09? bashing how slow he was and how bad his customer relations were, and how deadlines werent being met, phonecalls never returned?... now you are on here plugging his shop? at least be honest about your experiences



He eventually came through for me. Bottom line he redeemed himself and made the situation right. Not much more I could of asked for.....I also got a QUOTE and thats what I paid.
 
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