Skinz warranty is a joke

[Lake Effect]

I have had bad experiences with Skinz too.

I recently had to take my float plate off my 09 RMK because the ice would build up so badly between the float plate and bulkhead. I think a major cause of this is the "wings" on the sides of the plate that force snow between the plate and the sled.
I emailed Jeff at Skinz to let him know of the problem and received this response.

This is good, take the time to read it!

My email to Jeff:
Jeff,

I meant to write to you a while ago but never got to it. Some recent problems sparked my interest to email you now though.

At the beginning of the season, I purchased a Float plate for my 09 RMK. When I installed it, I had the sled on its side to make things easier. I found that the plate pushed down on the arms quite hard when the shocks were fully extended so I had to do some trimming. After taking quite a bit of material off, I got it to an "acceptable" fit. The nose was also very non symetrical and needed trimming to fit right. Next, I drilled through the existing float plate holes in the front, through the nose piece and tried to install the aluminum plate on the inside. The holes were not even close and had to be redrilled to get the bolts through.

I have been riding with the plate installed all season now, about 2500 miles so far. Heres what I found. The "wings" on the sides of the plate force snow between the bulkhead and float plate causing serious ice build up issues. The sled has been thawed in my shop every night and I have been monitoring the way the plate has changed shape. The bottom got so deformed that it no longer fit up against the bulkhead and snow would immediately build up in that area eventually turning to ice by the end of the ride. One major problem with this is that the ice pushes the plate down and the front nose piece that it mounts to gets pushed down out of place. This nose piece has two rivets holding it up in the front and the plastic is breaking where the tabs for the rivets are.

I recently took the plate off to prevent the nose piece from being completely destroyed where it is already cracking.

I see this as a very serious problem as Im using this for its designed purpose, deep snow riding.

I just wanted to let you know my disatisfaction with this product as I will no longer be using it because of the problems.

As with my past sled builds, I have also installed your handguards, knee pads, seat cover, tunnel bag etc. and I would love to say that I will continue to use and endorse all of your products, but this one makes me wonder about the amount of testing that went into the product before bringing it to market...

You can call me at 231-357-3265 if you prefer over email.


Matt Geib
http://www.sledtech.com

Jeffs response:
Matt,

First of all, thanks for the time and effort to get us this info. I understand your frustrations during the install of your float plate. We had originally set up the float plate to work with short track/crossover units. These units have different, wider, A-arms and in turn have different angles. The float plate was fitted for these units since we wanted the widest area possible. We felt the RMK users would be able to trim these if needed. This proved to be a problem. Many people stated the fit was fine... We started to get some calls on fitment issues for the RMK0 09 and I called (dealer) to see if his fit good and he said he didn’t have any problems. This ends up creating a little confusion as others were having a pretty tough time. We ending up re-trimming the float plate to fit the RMK 09 perfectly and this included fixing the aluminum mounting bracket as well. We sent some to people we knew all over the country to have them install them and now everything fits good.



As for the ice buildup problem, we have not heard of this issue from anyone but you and (dealer). This doesn’t mean this isn’t a problem. This problem exists with the Nytro but that is more of a Nytro inherent problem... Back to this issue, you are alleging we didn’t do any testing. You couldn’t be more wrong. If you only knew what we go through. Ice can build up on everything and everywhere. Snow, temperatures, and conditions all contribute to performance and function. It’s likely that if you were in Colorado, you wouldn’t have this issue as the snow is completely different. We live in Minnesota. They use salt here which ruins everything. That means I have to clean my truck all the time. This float plate may not work to your expectation. It likely will require more maintenance. This is a bummer, but so is salt on my truck. Polaris has a bad way of attaching their nose piece to the bumper. We have had many calls from people that just barely tapped the nose piece and broke those riveted tabs. They think Polaris is the problem. They come and buy our bumper which allows them to rivet the entire nose piece to the bash plate on the bumper making the whole front end stronger. We have also had calls from people who have had those tabs break that only rode in powder but hit hard drifts or touched something under the snow. These are people that don’t have our float plate. The fact is, when we all ride, none of us think we ever hit anything. That area on the machine is exposed and takes a pounding every time the machine gets ridded. It is inherent and can’t be avoided. This doesn’t address the snow/ice buildup but it does address the reality, this area is very weak from the beginning. Kind of like the earlier plastic Polaris front bumper.



If the ice is a problem and you don’t want to clear it all the time depending on your conditions or this isn’t feasible, then you have to do what you did and take it off. It’s not working for you. You know there are people that absolutely love “Better Boards” and would never ride without them and then there are some that hate them and think they actually cause snow to build up on the running boards. People must make their determinations for what works for them. We work pretty hard to get things right. This doesn’t work for everyone. You know we aren’t a fly by night company. Before you make the comment we don’t test our products or let your wonders take you away, maybe you would like to come out here and see what is done to ensure the products are made right.



Thanks for your time.



Jeff



Jeff Hawksworth

Skinz Protective Gear

320-243-8771

320-243-2453 Fax

jeff@skinzprotectivegear.com

Skinz needs to remember who the customer is....

 

[SAWYER]

Thanks for trying to help everyone but I'm done dealing with them. I bought it direct from them. I gave the stock seat cover way to a guy who's sled was caught in a garage fire so i can't put it back on. I'm not gonna send this all the way to MN and have down time in a short season. I sent them pics, their product failed, period. Send me a new one and I'll send it back when I get the other. Since they won't do it, I'll buy a cover from "Motleyone" on here for $100 less money and throw the skinz in the garbage. I'll chalk it up as a learning experience and move on. In my profession if my product fails there are no questions asked, I replace and sincerely apologize for any inconvienance it may have cause the customer. Skinz should try the same

 

[cmantle1]

Thanks for trying to help everyone but I'm done dealing with them. I bought it direct from them. I gave the stock seat cover way to a guy who's sled was caught in a garage fire so i can't put it back on. I'm not gonna send this all the way to MN and have down time in a short season. I sent them pics, their product failed, period. Send me a new one and I'll send it back when I get the other. Since they won't do it, I'll buy a cover from "Motleyone" on here for $100 less money and throw the skinz in the garbage. I'll chalk it up as a learning experience and move on. In my profession if my product fails there are no questions asked, I replace and sincerely apologize for any inconvienance it may have cause the customer. Skinz should try the same

good call dude, and i dont plan on buying one of thier products. they should know that most people dont get much riding in a season, and waiting on something that failed is not acceptable

 

[rmkboxer]

I have had bad experiences with Skinz too.

I recently had to take my float plate off my 09 RMK because the ice would build up so badly between the float plate and bulkhead. I think a major cause of this is the "wings" on the sides of the plate that force snow between the plate and the sled.
I emailed Jeff at Skinz to let him know of the problem and received this response.

This is good, take the time to read it!

My email to Jeff:
Jeff,

I meant to write to you a while ago but never got to it. Some recent problems sparked my interest to email you now though.

At the beginning of the season, I purchased a Float plate for my 09 RMK. When I installed it, I had the sled on its side to make things easier. I found that the plate pushed down on the arms quite hard when the shocks were fully extended so I had to do some trimming. After taking quite a bit of material off, I got it to an "acceptable" fit. The nose was also very non symetrical and needed trimming to fit right. Next, I drilled through the existing float plate holes in the front, through the nose piece and tried to install the aluminum plate on the inside. The holes were not even close and had to be redrilled to get the bolts through.

I have been riding with the plate installed all season now, about 2500 miles so far. Heres what I found. The "wings" on the sides of the plate force snow between the bulkhead and float plate causing serious ice build up issues. The sled has been thawed in my shop every night and I have been monitoring the way the plate has changed shape. The bottom got so deformed that it no longer fit up against the bulkhead and snow would immediately build up in that area eventually turning to ice by the end of the ride. One major problem with this is that the ice pushes the plate down and the front nose piece that it mounts to gets pushed down out of place. This nose piece has two rivets holding it up in the front and the plastic is breaking where the tabs for the rivets are.

I recently took the plate off to prevent the nose piece from being completely destroyed where it is already cracking.

I see this as a very serious problem as Im using this for its designed purpose, deep snow riding.

I just wanted to let you know my disatisfaction with this product as I will no longer be using it because of the problems.

As with my past sled builds, I have also installed your handguards, knee pads, seat cover, tunnel bag etc. and I would love to say that I will continue to use and endorse all of your products, but this one makes me wonder about the amount of testing that went into the product before bringing it to market...

You can call me at 231-357-3265 if you prefer over email.


Matt Geib
http://www.sledtech.com

Jeffs response:
Matt,

First of all, thanks for the time and effort to get us this info. I understand your frustrations during the install of your float plate. We had originally set up the float plate to work with short track/crossover units. These units have different, wider, A-arms and in turn have different angles. The float plate was fitted for these units since we wanted the widest area possible. We felt the RMK users would be able to trim these if needed. This proved to be a problem. Many people stated the fit was fine... We started to get some calls on fitment issues for the RMK0 09 and I called (dealer) to see if his fit good and he said he didn’t have any problems. This ends up creating a little confusion as others were having a pretty tough time. We ending up re-trimming the float plate to fit the RMK 09 perfectly and this included fixing the aluminum mounting bracket as well. We sent some to people we knew all over the country to have them install them and now everything fits good.



As for the ice buildup problem, we have not heard of this issue from anyone but you and (dealer). This doesn’t mean this isn’t a problem. This problem exists with the Nytro but that is more of a Nytro inherent problem... Back to this issue, you are alleging we didn’t do any testing. You couldn’t be more wrong. If you only knew what we go through. Ice can build up on everything and everywhere. Snow, temperatures, and conditions all contribute to performance and function. It’s likely that if you were in Colorado, you wouldn’t have this issue as the snow is completely different. We live in Minnesota. They use salt here which ruins everything. That means I have to clean my truck all the time. This float plate may not work to your expectation. It likely will require more maintenance. This is a bummer, but so is salt on my truck. Polaris has a bad way of attaching their nose piece to the bumper. We have had many calls from people that just barely tapped the nose piece and broke those riveted tabs. They think Polaris is the problem. They come and buy our bumper which allows them to rivet the entire nose piece to the bash plate on the bumper making the whole front end stronger. We have also had calls from people who have had those tabs break that only rode in powder but hit hard drifts or touched something under the snow. These are people that don’t have our float plate. The fact is, when we all ride, none of us think we ever hit anything. That area on the machine is exposed and takes a pounding every time the machine gets ridded. It is inherent and can’t be avoided. This doesn’t address the snow/ice buildup but it does address the reality, this area is very weak from the beginning. Kind of like the earlier plastic Polaris front bumper.



If the ice is a problem and you don’t want to clear it all the time depending on your conditions or this isn’t feasible, then you have to do what you did and take it off. It’s not working for you. You know there are people that absolutely love “Better Boards” and would never ride without them and then there are some that hate them and think they actually cause snow to build up on the running boards. People must make their determinations for what works for them. We work pretty hard to get things right. This doesn’t work for everyone. You know we aren’t a fly by night company. Before you make the comment we don’t test our products or let your wonders take you away, maybe you would like to come out here and see what is done to ensure the products are made right.



Thanks for your time.



Jeff



Jeff Hawksworth

Skinz Protective Gear

320-243-8771

320-243-2453 Fax

jeff@skinzprotectivegear.com

Skinz needs to remember who the customer is....

I supposedly was the first to complain about the fit of the float plate and I spent the money and sent it in, they did take care of that and sent me some shock covers. I got it back and they trimmed it and I held it up to the sled and the a arms still hit the plate and the fitment still sucked. it costs to much to even deal with it anymore. I came to the conclusion that I am better off not running any skid plate on my 09 the running one. it just gives it more area to hit and it won't protect anything IMO. I think they have some good stuff but the float plate is a joke and the handling of this seat cover sucks. we shouldn't have to be w/o a part for month or more because the product fails. I now have to wait and cross my fingers that I get my money back from the dealer I bought it from because I took the time to send it in and get it done and made the attempt to use it with no success. I wish holeshot would come out with a skid plate for the 09 dragon they have always fit

 

[SNOW JW]

I like Skinz but I have also been waiting on a cover for my sled for a long time hopefully it comes soon winter is getting shorter it's a nice cover but not sure 2months wait nice.

Tammy is great to work with but seems to cater to WPS and lets the smaller dealers wait.

 

[sledskiing]

That sucks. I have almost 2 dozen rides on mine. Seems to be holding up nicely.

Jeff and Tammy were always very helpful to me (Small Dealer) in the early season.

GL with the replacement

 

[MTdream]

I have had a profoundly different experience with Jeff, and his crew(son/Daughter)...GREAT people!!!!!!!!!!!

Some of you know I was working on a bumper kit with them, and they gave me one free of charge for helping them get the kit done etc.

well, I also had an incident with the T-Nytro, and ended up destroying my tunnel/bumper kit....well without hesitation, Jeff sent me a new one again....Free of charge!!!! I can tell you the impact that happened on my Tunnel would have completely destroyed the stock tunnel and cost me BIG bucks to fix, I deswtroyed a LOT of stuff in this incident and Jeff was VERY quick to help and even quicker to try and learn WHAT happened in the incidetn, and how his product handled the flip of the sled (landing on the tunnel)

I respect Sawyer, and others on here, and appreciate the opinions but before we roast people, I am confident there is more to this, as it is highly inconsistent with a number of my personal and friends experiences with them...

I dont need to know the details, but also dont want to see a good company roasted over issues...no idea what happened, and NOT trying to make this a pissing match!!!

 

[rmkboxer]

I have had a profoundly different experience with Jeff, and his crew(son/Daughter)...GREAT people!!!!!!!!!!!

Some of you know I was working on a bumper kit with them, and they gave me one free of charge for helping them get the kit done etc.

well, I also had an incident with the T-Nytro, and ended up destroying my tunnel/bumper kit....well without hesitation, Jeff sent me a new one again....Free of charge!!!! I can tell you the impact that happened on my Tunnel would have completely destroyed the stock tunnel and cost me BIG bucks to fix, I deswtroyed a LOT of stuff in this incident and Jeff was VERY quick to help and even quicker to try and learn WHAT happened in the incidetn, and how his product handled the flip of the sled (landing on the tunnel)

I respect Sawyer, and others on here, and appreciate the opinions but before we roast people, I am confident there is more to this, as it is highly inconsistent with a number of my personal and friends experiences with them...

I dont need to know the details, but also dont want to see a good company roasted over issues...no idea what happened, and NOT trying to make this a pissing match!!!

I will say Jeff did make a very good attempt and I'm just not happy with the plate, he is a good guy. I would buy there product but not the float plate fot the 09 dragons

 

[Doolerious]

Thank God they aren't making parachutes........that would be scary!!!!!!!!!!!!!
Oh wait, if a seam came apart it would be my fault, that would be O.K.

 

[thefullmonte]

Threads like these are truly amazing. I've become very good friends with Jeff Tammy and family over the past year and a half. And there is always another side to the story. It is really surprising how much they have helped some of you out and bent over backwards for. Only to have you get on this forum and bash their product and service. You take advantage of what nice people they are for your own benefit then throw them to the wolves.
Entire paragraphs left out of emails. Incriminating only to yourself and your lack of knowledge. No mention of ones mechanical abilities. People not willing to return a simple email or phone call to resolve an issue.. Knowing how hard these people are working yet bashing wait times.
How many of you have been working 7 days a week often over 100 hrs. And for what, a bunch of ungrateful customers? I think some of you are acting like 2 year old's trying to be the center of attention.
I've worked in this industry for quite some time. Trust me, you don't see product quality and support of that product like you do from Skinz. Nor do most of you understand what it takes to survive as a snowmobiling based business. It seems some of you just assume that if you are in business, you can afford to have a huge facility with 150 employees knocking out product all day long. No snowmobile business is like this. Especially located in the USA. You want quality, made with pride, American product. Then you need to accept that this can be a slower process.
For god sakes, I just dealt with Alpinestars who took over a month to get some warranty boots back to a customer. I've seen helmet issues take 6 months to resolve. I see nothing out of the ordinary about how Skinz handles their warranties. In fact I would call it extraordinary compared to many of the vendors we deal with. And that number is in the hundreds.
I try not to do posts like this. I try to be fair and have learned to be nonjudgmental. However, some of you are just flat out LYING
Please don't be offended. I'm not trying to alienate anyone, but I've heard both sides of the stories. I consider most of you good people who I enjoy sharing time with on this forum. However, sometimes you need to step back and ask yourself honestly if this was a product failure or operator malfunction. Was the item installed properly, etc....
I was really hoping this thread would just die, but since it didn't.
Cheers everyone, let's try to keep these posts honest.

 

[Sled Solutions]

I, Like Monte have tried to stay out of this BUT I will make this comment.

The Skinz family are VERY hard working honest people who do something that no other company does. Produce unique products for snowmobilers!! It's been a rough year and I'm sure nobody saw the demand for the product coming. All we can all do as dealers and manufacturers is to learn from this year and make changes for next season.

As for the seat cover issue, if I had one in stock I would warranty it for you even though you didn't buy it from us. Just so you had a seat cover and I would work it out with Skinz after the season but we don't.

We're not ALL going to agree on how things are handled and that includes me but some of the stuff that has been said about Skinz is just not TRUE.

 

[Lake Effect]

Threads like these are truly amazing. I've become very good friends with Jeff Tammy and family over the past year and a half. And there is always another side to the story. It is really surprising how much they have helped some of you out and bent over backwards for. Only to have you get on this forum and bash their product and service. You take advantage of what nice people they are for your own benefit then throw them to the wolves.
Entire paragraphs left out of emails. Incriminating only to yourself and your lack of knowledge. No mention of ones mechanical abilities. People not willing to return a simple email or phone call to resolve an issue.. Knowing how hard these people are working yet bashing wait times.
How many of you have been working 7 days a week often over 100 hrs. And for what, a bunch of ungrateful customers? I think some of you are acting like 2 year old's trying to be the center of attention.
I've worked in this industry for quite some time. Trust me, you don't see product quality and support of that product like you do from Skinz. Nor do most of you understand what it takes to survive as a snowmobiling based business. It seems some of you just assume that if you are in business, you can afford to have a huge facility with 150 employees knocking out product all day long. No snowmobile business is like this. Especially located in the USA. You want quality, made with pride, American product. Then you need to accept that this can be a slower process.
For god sakes, I just dealt with Alpinestars who took over a month to get some warranty boots back to a customer. I've seen helmet issues take 6 months to resolve. I see nothing out of the ordinary about how Skinz handles their warranties. In fact I would call it extraordinary compared to many of the vendors we deal with. And that number is in the hundreds.
I try not to do posts like this. I try to be fair and have learned to be nonjudgmental. However, some of you are just flat out LYING
Please don't be offended. I'm not trying to alienate anyone, but I've heard both sides of the stories. I consider most of you good people who I enjoy sharing time with on this forum. However, sometimes you need to step back and ask yourself honestly if this was a product failure or operator malfunction. Was the item installed properly, etc....
I was really hoping this thread would just die, but since it didn't.
Cheers everyone, let's try to keep these posts honest.

Im going to assume your comments were directed towards ME and address them each myself.

First of all: Entire paragraphs left out of emails.
The only paragraphs left out were the ones in Jeffs email where he openly criticized and bashed his OWN dealer! If you want me to post this I will gladly do so, I only left it out because it did not pertain to this float plate issue at all.

Secondly: No mention of ones mechanical abilities.
While I cant run a sewing machine like Jeff, I think my craftsmanship speaks for itself in the custom tunnels I have built among MANY other custom builds. Lets not even get into this one any further.

Third: People not willing to return a simple email or phone call to resolve an issue
You may not have looked closely enough, I left Jeff a telephone number and email. He chose to respond by email, I responded back. The ball is in his court.

Fourth: How many of you have been working 7 days a week often over 100 hrs?
ME. I own two business' in addition to my full time job. Jeff is NOT the only guy in america who works long hours in order to make a decent living.

Fifth: Nor do most of you understand what it takes to survive as a snowmobiling based business
Ive owned a snowmobile related business for the past 5 years and have many friends in the business. I know what its like.

Finally:You want quality, made with pride, American product
Thats EXACTLY what I want. Do you know any companies that make a skid plate for the IQ?

 

[mountainhorse]

This post is has been making me think a lot for the last day...

Lets not turn this into some kind of mud slinging show, where no one wins.

First off... I know Sawyer to be a good man.... he has helped me with advice openly, dontated some valuable parts to help me get a young sledders ride back on the snow and his help with his niece, Gracie, was an example for all of us of the good power of this forum.

I also know Jeff, Tammy and the family at Skinz to be equally good people.

Heck, all the people posting on here have taken time to put a thougtfull reply in.

Lets try to stress Good aspects of this fourm. And the good people on it..... to get good work done.

What is the intent here… to get the cover replaced or to teach a lesson?? I believe Chris just wants his sled, that he has taken lots of time to make into the beauty it is and perform well, to have good parts on it and be at the standard he wants in his ride... The same was true for his Dragon and his 900 before that.


Let someone help as best they can…

Here was the way that I understood the situation from Skinz:

There is no product (Nytro wrap) on hand, to send to you right now. Demand was incredible on these this year so they sold out

SPG makes warranty work a priority… and they will make a special run to take care of warranty claims.

Jeff proposed to

1) Simply take a Credit card #, no charge for now(unless you don’t send the cover in question back in a reasonable time)
2) SPG makes the cover as soon as possible
3) You get the new cover, send back the old one and there will be no charge to your card regardless of what they find with the cover.

I believe that to be a good warranty and better than most of the warranty policies on any product.

Any time you make a product, there are problems... lets use this forum to try to resolve them.

Paul, Monte and LakeEffect.... Please try to keep calm and maybe PM each other rather than turning the open forum into a rant.

Sawyer, I feel for you my friend... things can get frustrating. Whatever you decide to do, I hope you have good luck.

 

[Sled Solutions]

This post is has been making me think a lot for the last day...

Lets not turn this into some kind of mud slinging show, where no one wins.

First off... I know Sawyer to be a good man.... he has helped me with advice openly, dontated some valuable parts to help me get a young sledders ride back on the snow and his help with his niece, Gracie, was an example for all of us of the good power of this forum.

I also know Jeff, Tammy and the family at Skinz to be equally good people.

Heck, all the people posting on here have taken time to put a thougtfull reply in.

Lets try to stress Good aspects of this fourm. And the good people on it..... to get good work done.

What is the intent here… to get the cover replaced or to teach a lesson?? I believe Chris just wants his sled, that he has taken lots of time to make into the beauty it is and perform well, to have good parts on it and be at the standard he wants in his ride... The same was true for his Dragon and his 900 before that.


Let someone help as best they can…

Here was the way that I understood the situation from Skinz:

There is no product (Nytro wrap) on hand, to send to you right now. Demand was incredible on these this year so they sold out

SPG makes warranty work a priority… and they will make a special run to take care of warranty claims.

Jeff proposed to

1) Simply take a Credit card #, no charge for now(unless you don’t send the cover in question back in a reasonable time)
2) SPG makes the cover as soon as possible
3) You get the new cover, send back the old one and there will be no charge to your card regardless of what they find with the cover.

I believe that to be a good warranty and better than most of the warranty policies on any product.

Any time you make a product, there are problems... lets use this forum to try to resolve them.

Paul, Monte and LakeEffect.... Please try to keep calm and maybe PM each other rather than turning the open forum into a rant.

Sawyer, I feel for you my friend... things can get frustrating. Whatever you decide to do, I hope you have good luck.

How was my post negative in anyway?? I simply defended everyone involved?

 

[Spaarky]

Sawyer, I feel for you my friend... things can get frustrating. Whatever you decide to do, I hope you have good luck.

X2..........

I have purchased a lot of different products and always seem to be working on something. There is nothing more frustrating to me than to recieve and have problems. It doesnt matter what the problem it is. I am sure you are all the same as me. You spend hours researching and planning every nut and bolt on your sled. The time comes and you order a new product. Then sit behind the front door stalking the UPS guy, waiting for it to come.

Then you install it. The product may not fit properly, or maybe it fails in a short amount of time. That drives me absolutely insane. I am excited about a product and then it doesnt meet my expectations...

I can see in some instances how it would turn into a bit of a forum rant. Who else is going to listen to your sledding issues??? your wife??

When I called to consider ordering a seat cover, I believe it was a 3 week wait. I just assumed they were making them per order or were out sourcing them and it took some time. Either way, if I had issues, I would not have expected it to take any less time than an original order.

 

[Sled Solutions]

X2..........

I have purchased a lot of different products and always seem to be working on something. There is nothing more frustrating to me than to recieve and have problems. It doesnt matter what the problem it is. I am sure you are all the same as me. You spend hours researching and planning every nut and bolt on your sled. The time comes and you order a new product. Then sit behind the front door stalking the UPS guy, waiting for it to come.

Then you install it. The product may not fit properly, or maybe it fails in a short amount of time. That drives me absolutely insane. I am excited about a product and then it doesnt meet my expectations...

I can see in some instances how it would turn into a bit of a forum rant. Who else is going to listen to your sledding issues??? your wife??

When I called to consider ordering a seat cover, I believe it was a 3 week wait. I just assumed they were making them per order or were out sourcing them and it took some time. Either way, if I had issues, I would not have expected it to take any less time than an original order.

Skinz builds EVERYTHING in house.

 

[Lake Effect]

This post is has been making me think a lot for the last day...

Lets not turn this into some kind of mud slinging show, where no one wins.

First off... I know Sawyer to be a good man.... he has helped me with advice openly, dontated some valuable parts to help me get a young sledders ride back on the snow and his help with his niece, Gracie, was an example for all of us of the good power of this forum.

I also know Jeff, Tammy and the family at Skinz to be equally good people.

Heck, all the people posting on here have taken time to put a thougtfull reply in.

Lets try to stress Good aspects of this fourm. And the good people on it..... to get good work done.

What is the intent here… to get the cover replaced or to teach a lesson?? I believe Chris just wants his sled, that he has taken lots of time to make into the beauty it is and perform well, to have good parts on it and be at the standard he wants in his ride... The same was true for his Dragon and his 900 before that.


Let someone help as best they can…

Here was the way that I understood the situation from Skinz:

There is no product (Nytro wrap) on hand, to send to you right now. Demand was incredible on these this year so they sold out

SPG makes warranty work a priority… and they will make a special run to take care of warranty claims.

Jeff proposed to

1) Simply take a Credit card #, no charge for now(unless you don’t send the cover in question back in a reasonable time)
2) SPG makes the cover as soon as possible
3) You get the new cover, send back the old one and there will be no charge to your card regardless of what they find with the cover.

I believe that to be a good warranty and better than most of the warranty policies on any product.

Any time you make a product, there are problems... lets use this forum to try to resolve them.

Paul, Monte and LakeEffect.... Please try to keep calm and maybe PM each other rather than turning the open forum into a rant.

Sawyer, I feel for you my friend... things can get frustrating. Whatever you decide to do, I hope you have good luck.

Trying to keep calm, its just difficult with a 3rd non-involved party (monte) trying to get involved and act like he knows me or my situation.

Good luck to all with problems, hopefully they will work things out for next year.

 

[thefullmonte]

I'm sorry, I posted and became involved as a Skinz dealer trying to help a customer who isn't even one of mine. Though I still consider him a friend. Then a bunch of people started bashing a company by posting half truths and lies. I'm not sure why you felt those comments were all directed towards you? As I stated, I was not trying to alienate any one person. I felt I had both sides of the story and wanted to leave it at that. I don't want to delve into it any further.
I'm sorry MountainHorse, I know we should keep this in PM's. You make some very good points. And I have always value your word. However, I feel most of you know me well enough to know that I'm a very honest person that is always very willing to help others. I spend most of my time on here answering product questions and helping people who never even shop with me. Just because I don't sell HPS cans, do you ever see me bash on Scott. No, I often refer people where to get them from.
If someone was spreading lies about your business, how would you react? I just became very agitated with the comments that were being posted on here. Unfortunately, I know way more about every one of the situations posted on here than I would like. Yet I did not single anyone out or use names, badmouth or go into details. Sometimes misunderstandings happen and no one likes to be picked on.
Sometimes things look a lot different when standing on the other side of the fence. I try very hard to look from both sides to get a good view.

 

[SAWYER]

Monte, pm me if you would like to argue.

 

[Blu Du]

it sounds like skinz has shi tty service and you have a couple of guys that sell there stuff and stick up for this company.