AK:
Sounds like you got a damm good AG up there. Didn't waste a lot of time. Hope it turns out well for you.
polaristar warranty
- Thread starter AKSNOWRIDER
- Start date
AK:
Sounds like you got a damm good AG up there. Didn't waste a lot of time. Hope it turns out well for you.
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akrevrider
Well-known member
X2 The AG submitted it within 30 days is pretty good. Now Polaris needs to honor their warranty.
I got an e-mail from the AG office today..case has been asigned to an investigator and I should be hearing from her soon....will have to see what she says .....
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akrevrider
Well-known member
Thats good news as long as the case is moving forward..
Based on what AK and Pro are saying his insurance should cover the fire damage but not cover the injector(which is already covered). What am I missing? I know AK doesn't want to play it this way but I would play by their rules in this case.
Ak, sorry about all of this! It really is a shame the lengths that will be gone through to avoid cash out lay by warranty and insurance companies. Seems to the "reasonable man" you have a cut and dried situation here. Attorneys are forcing litigation in these situations! Pretty self serving, don't you think? Good Luck!
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Matt, I could do that, file the claim with my insurance..they would cover it..but is that the right thing to do? what about the next guy(maybe you) who comes along with a failure that warranty rejects and insurance wont cover..and the guy gets stuck with a 3-4 grand repair..that if the warranty was as stated should be covered?.. this from what I see and read is a pretty open and shut case..manufacture promised one thing at the sale..but is providing something totally different now...and its not just the 11 4 yr warranty guys..everyone who checked a 13 with the 4 yr is going to go thru the same thing...personally..I just think its time to stand up as a consumer and say..enough is enough...dont you?
thanks LAT. hopefully our AG does whats right...
This could be a fight all us Pro owners could get behind. Maybe threaten a class action suit. Is there a lawyer on SW that would take this on? Maybe pool our funds and take the fight to Polaris? I would be willing to throw in some money even though I bailed on Polaris and bought an outside warranty for my 13.
I've been hoping more guys would post up about denied coverages..hasnt happened yet..right now I am content to see what our AG is willing to do...I may end up having to hire a lawyer and take polaris to court..hoping it doesnt come to that though...
I don't know about AK, but most states have a Consumer Protection Act that provides for multiplied damages and reimbursement of attorneys' fees for (winning) claims based on a vendor's fraud/misrepresentation. Such a claim would likely take you outside the dollar limits for small claims court, but it would also get Poo's attention. You may also be able to cut a deal with an attorney to take a partial contingent fee if you're successful. BTW - I'm an attorney in WA (although not a litigator) and in my experience, most companies won't take threats of litigation (or AG complaints) seriously, until your case is filed and they have been served with the filing papers. Once you have invested in moving forward with the case, they will likely seek to settle. It's usually way cheaper than fighting, and they run the risk of a finding of fraud in court if they litigate to the conclusion, which could be leveraged against them by future plaintiffs. Good luck!
AK:
Agree with you 100%. Why should your ins. co take it in the shorts when it's a manufacturer's issue from the get-go. I also like MM's idea of finding legal representation on this site and getting everyone to come forward. Yell loud enough and when it starts affecting their sales, maybe then Poo will change their attitude and quit trying to hose their customers on obvious warranty issues.
Hope your AG comes through for you. Again, best of luck.
Thanks Z..and you are right..In reality..it raises all of our insurance rates..It would be cool to band togeather..but we would need way more peeps that have been denied coverage I think....
Thanks Wapow, More then likely thats where this is headed..hoping the Ag gets it taken care of but if needed I will take it to civil court...
Have you fixed your sled already or is it still at the dealer with the damage?
still at the dealers..I actually told them to not touch it once they told me it wasnt all covered..they did anyway...(I wanted it intact if I hired a lawyer in case he wanted pics/second opinion...etc....they started doing the mechanical repairs as soon as they got autho for them..
I thought i would give an update on my 11...........3 weeks ago, my dealers salesman called to tell me the two 13 163's I checked had come in, I told him I would stop in and talk to Paul(the owner) in a few days..So I did, told Paul after what I was going thru on my 11 there was no way I was going to purchase the 2 13's..He said he understood and said he would even return my 2 deposits..I also while I was there signed the warranty authos to allow them to complete the aproved repairs on my 11(mechanical/ electrical parts totalling about 6 grand) and told him to call me when it was done and I would come get it..do the rest of the repairs myself before putting the sled up for sale(another 1700 in plastics and other things the warranty refused to cover)..
So this morning I got a call from Paul saying the warraty repairs were done..he had spent the last few days talking to both the AG and to the Polaris Liason officer(not our dist rep)and between Polaris industries and the dealer they are going to go ahead and repair the rest of the damages..he said he already ordered the parts and will call when its ready to pick up..
I WANT TO THANK BOTH PAUL(EAGLE RIVER POLARIS ARCTIC CAT) AND POLARIS INDUSTRIES FOR STANDING BEHIND THEIR PRODUCT.......with that said, I have no idea what the AG will do(my hope is they will continue to investigate this and in the end every voided warranty claim made will be reveiwed as well as all future claims will be covered properly...when I learn more I will share it ..thanks..mike
So this morning I got a call from Paul saying the warraty repairs were done..he had spent the last few days talking to both the AG and to the Polaris Liason officer(not our dist rep)and between Polaris industries and the dealer they are going to go ahead and repair the rest of the damages..he said he already ordered the parts and will call when its ready to pick up..
I WANT TO THANK BOTH PAUL(EAGLE RIVER POLARIS ARCTIC CAT) AND POLARIS INDUSTRIES FOR STANDING BEHIND THEIR PRODUCT.......with that said, I have no idea what the AG will do(my hope is they will continue to investigate this and in the end every voided warranty claim made will be reveiwed as well as all future claims will be covered properly...when I learn more I will share it ..thanks..mike
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akrevrider
Well-known member
Mike,
That is really awesome news..I'm sure others will be glad to hear it as well. I was wondering on how everthing was going with your case.
Congrats to Eagle River Polaris (ERP) & Polaris for standing behind their product & supporting one of their loyal customers.
That is really awesome news..I'm sure others will be glad to hear it as well. I was wondering on how everthing was going with your case.
Congrats to Eagle River Polaris (ERP) & Polaris for standing behind their product & supporting one of their loyal customers.
Good to hear AK. Nice to see dealers looking after their customers.
What was the verdict then on your 13's? Did you pick them up or getting refunded?
Hope you stay on a Pro for selfish reasons-- you have been a good source of info and an asset to Pro owners.
What was the verdict then on your 13's? Did you pick them up or getting refunded?
Hope you stay on a Pro for selfish reasons-- you have been a good source of info and an asset to Pro owners.
thanks Murph, I told them to keep the 13's..as of now i am going to step back and reevaluate my position on sled brands...Havent received the deposit money yet..but am hopefull the owner will honor what he said ........
