polaristar warranty

[Zrider]

I asked my dealer about the wallet cards and he knows nothing about them... Does anyone know anything more about these cards? He did send me a email from Polaris with my VIN number a year ago indicating when the warranty started and when it's up in four years, but I checked the VIN number the other day and now it says I only have one year of warranty...

Skip:

The warranty paperwork and 2 ID cards should come from Polaris. Like MM said, tell your dealer to get in the ballgame and take care of this for you. If you pull up the VIN # on the Polaris site via your computer, it will only show 1 yr(the first year of the Polaris warranty). You need to have your dealer(or any Poo dealer) pull the VIN up on their computer as they are on a different program than us normal folks. It should show what you have in regards to warranty.

Don't know why Poo makes this whole process such a PITA, but they do. And it amazes me that there is a lack of consistancy from one dealer to the next. Like your dealer not knowing anything about the ID cards. Makes you wonder how some of these guys function on a daily basis and stay in business.

Good luck.

 

[akrevrider]

Polaris bumper to bumper warranty

Mike,

Sorry to hear about what happened on your sled and the way Polaris has been treating such a loyal customer and a standup guy.

It is one of the best maintained Pros in Alaska and a component failure that Polaris should cover bumper to bumper as written in the warranty.

You handled it right by giving your dealer and the district rep their opportunity to address it before taking it to the AK Attorney General.

Best of luck with your case.

akrev

 

[AKSNOWRIDER]

Thanks Jim, I could just say screw it and turn it in on insurance..but that just bugs me...not to mention I am willing to bet a whole lot of peeps have been denied warranty on their 11's that should have been covered...And that kind of chit pisses me off..funny too, I have 2 forms from the 2011 snowcheck.. first is the my snow check program rules, the other is the factory order form which both say "4 yr. Polarisstar bumper to bumper warranty" and its amazing to hear the company representatives say that no I am mistaken, bumper to bumper 4 yr warranty doesnt exist....

So am I reading this wrong? or would any sane white man read this and decide that indeed this machine has a 4 yr bumper to bumper warranty? And if indeed you come to that conclusion, then doesnt that mean if anything on the sled is damaged by a defective part..oh say an injector, then it should all be a covered repair? right?

 

[Pro-8250]

My 2005 900 Fusion grenaded in 2007 one of my 2007 600s burned down twice and my other 2007 600 burned down once. I never had any paper work but they were all covered and I didn't have any issues. But that was some time ago. I bought a used 2011 Pro last year at this time with the 4-year warranty. Before I went on a trip in December I called two different dealers and gave them my VIN # and they both said I was covered just by going off the VIN #.
I am going to call them today and ask them about getting paper work (cards) for my 2011 and my 2013 that is on the way. AK I would call Polaris in Medina Minnesota and tell them what's going on. They have a separate division within the company that deals with these kind of customer problems. I did this a few years ago myself.

 

[Pro-8250]

$.02

AK, another thing I thought of is I am thinking the person you had talked to doesn't get it. It's true that side moldings, hood, etc. isn't covered but that intent there is, let say you roll it over and you crack the hood and then no it isn't covered. But in this case I would believe it is. I had a rear shock break one time and it took out the skid frame and track, and they covered everything. They didn't say well we are only going to cover the shock and not the damage it caused. I believe you are 100% right on this one. I believe the person you talked to was looking at the warranty language on his/her computer screen telling them that side moldings, seat, hood etc. is not covered under warranty and that's what their basing their decision on. And yes I agree that the insurance route is a last resort. Keep us updated! And don't give in.

 

[leadfoot33]

Sorry to hear about this AK, i dont wish this upon anyone no matter what you ride.
hopefully they get their **** together and fix your sled.

 

[AKSNOWRIDER]

AK, another thing I thought of is I am thinking the person you had talked to doesn't get it. It's true that side moldings, hood, etc. isn't covered but that intent there is, let say you roll it over and you crack the hood and then no it isn't covered. But in this case I would believe it is. I had a rear shock break one time and it took out the skid frame and track, and they covered everything. They didn't say well we are only going to cover the shock and not the damage it caused. I believe you are 100% right on this one. I believe the person you talked to was looking at the warranty language on his/her computer screen telling them that side moldings, seat, hood etc. is not covered under warranty and that's what their basing their decision on. And yes I agree that the insurance route is a last resort. Keep us updated! And don't give in.

I think they get it, I talked to 2 workers and 1 supervisor for the extended warranty supplier, as well as 1 worker at the polaris consumer complaint office.I offered to email/fax them copies of both the above forms as well as other forms I have to show that the 4 yr warranty offer was indeed bumper to bumper..they just arnt interested, this is just a way to keep from having to pay claims.the district rep and dealer owner are at a big polaris meeting right now and hopefully they can get results, but I doubt it, I am waiting to see what the attorney general has to say, and will most likely have to hire a lawyer and take them to court..not a biggy, but sucks you have to go to these extremes to get a company to honor their word....

 

[AKSNOWRIDER]

Sorry to hear about this AK, i dont wish this upon anyone no matter what you ride.
hopefully they get their **** together and fix your sled.

thanks, but at this point, it really isnt just about my sled..how many guys that have no clue both in the past as well as future are getting screwed over by them denying coverage on stuff that should be covered?..the 13 snowcheck sleds have the same bumper to bumper offer listed on the order forms as well, meaning its going to keep on happening..My hope, everyone who has a 11 sled will call the ESC provider and ask if their warranty coverage is considered a powertrain only coverage or a bumper to bumper coverage, then if its a powertrain only, file a complaint with their attorney generals office. hopefully if enough do it, we will get results that will benifit everyone , those that have had stuff not covered that should have been as well as those who are going to have issues down the road....

 

[Pro-8250]

$.02

Just got off the phone with my dealer and he (owner) told me my 2011 has a 4-year bumper to bumper warranty that ends in 2014. It has the Polaris Protection Plan provided by GE. GE also handles all of Polaris's financing.
He also said the two year warranty has a 3000 mile limit.
On a different note. I bought my sled used with the warranty. My dealer transferred the warranty over to my name no charge.

 

[AKSNOWRIDER]

I hate to say it..but all polaris warranties are carried thru assurant(a subsidary of Polaris industries...) heres some more info and also says what is covered and what isnt...basically there is no bumper to bumper coverage..just powertrain.....
http://www.polaris.com/en-us/Vehicles/Pages/ESC-Provider.aspx

 

[diamonddave]

actually, chuck , they are doing better then I thought they would cover..but in the end, they will be covering it all...hard to argue in court when the paper says bumper to bumper 4 yr warranty...

I'm sorry Mike, I read this post and figured the situation had been rectified????

 

[AKSNOWRIDER]

I'm sorry Mike, I read this post and figured the situation had been rectified????

well yeah Dave, they think they have it covered(or at least what they think is their part of it)..but no..the district rep and the owner of the dealership might get some results..but I doubt it, and at this point, I could easily pay the deductable on my insurance and claim it but the whole point to me is polaris is screwing a chit ton of peeps..so I am going to take em to court and see if I cant get results....who knows the attorney general may end up taking this on and get real results including all the denied claims gone thru and redone ...

 

[AKSNOWRIDER]

Does anybody have an acurite estimate of how many rmk's have been sold of 2011 and 2012 models? how about 13"s?

 

[diamonddave]

actually, chuck , they are doing better then I thought they would cover..but in the end, they will be covering it all...hard to argue in court when the paper says bumper to bumper 4 yr warranty...

well yeah Dave, they think they have it covered(or at least what they think is their part of it)..but no..the district rep and the owner of the dealership might get some results..but I doubt it, and at this point, I could easily pay the deductable on my insurance and claim it but the whole point to me is polaris is screwing a chit ton of peeps..so I am going to take em to court and see if I cant get results....who knows the attorney general may end up taking this on and get real results including all the denied claims gone thru and redone ...

IF.....this is or has been determined to be a mechancial failure of part/parts by your dealer, then no way in the world SHOULD there be a comprehension claim on your insurance.

 

[AKSNOWRIDER]

IF.....this is or has been determined to be a mechancial failure of part/parts by your dealer, then no way in the world SHOULD there be a comprehension claim on your insurance.

Yep.. thats how I feel to Dave, it failed an injector, loaded the motor and pipe with fuel, lit the fuel off and burned the mag side of the sled down(melted all the plastic, recoil, stator piston scuffed on that side(washed the oil off) crank bearings roughed up, cylinder scored from metal on metal contact, wire harness melted, coils melted, and a bunch of other stuff(now get this, after towing it to the cabin and working on it for 4 hrs, I managed to get it to run..and road it the 50 miles out to the road.(it didnt run real good but it made it, which I imagine is where the piston/crank got roughed up)) so they will repair all of the mechanical/electrical stuff but wont cover any of the plastics....

 

[Jaynelson]

When dealing with large purchases, particularly with regards to vehicles, the advertising plays as large a role as the fine print. I have been in the auto industry many years and the motor dealer councils beat this into you over and over again.

If the vehicle was advertised as having a "4-year bumper to bumper warranty" (for example), that will likely play a part in your purchase decision. Any claims that influence your purchase decision cannot be easily weaseled via fine print by law.

IF it came to it (hopefully it never would)....I bet showing the initial advertising from when you purchased the sled and stating that the advertised warranty was a large part of your purchase decision (of course it would be) would get you somewhere. Just a thought.

 

[AKSNOWRIDER]

When dealing with large purchases, particularly with regards to vehicles, the advertising plays as large a role as the fine print. I have been in the auto industry many years and the motor dealer councils beat this into you over and over again.

If the vehicle was advertised as having a "4-year bumper to bumper warranty" (for example), that will likely play a part in your purchase decision. Any claims that influence your purchase decision cannot be easily weaseled via fine print by law.

IF it came to it (hopefully it never would)....I bet showing the initial advertising from when you purchased the sled and stating that the advertised warranty was a large part of your purchase decision (of course it would be) would get you somewhere. Just a thought.

yep, just what I was thinking as well Jay, and back when these were being checked polaris did play to the bumper to bumper warranty due to their track record with the dragons....

 

[Zrider]

AK:

Can't believe those chickens***s back at Poo are telling you that there is no such thing as a 4 yr. B to B warranty when you have their own paperwork stating otherwise. WTF!

I know one thing. Before I lay 10 large + on my dealers desk for the new '13, I'm want confirmation in writing re. a 4 yr. B to B warranty from Polaris. Dealers can send email inquiries directly to Polaris HQ and receive a response to the inquiry. When I did my Snowcheck I had a specific question that my dealer did not know the answer to. He contacted them and they sent him a response which he gave me a copy of for my records. And both the dealer and Poo keep all dealer inquiries/responses on file for future reference.

I would think your AG could have a field day with your complaint.

Also, you just might want to let your insurance co. know what is going on. If they do get stuck having to cover the damage, maybe they would subrogate against Polaris or the warranty outfit. Insurance companies can flex some muscle when they have to.

Good luck and keep charging.

 

[Jaynelson]

yep, just what I was thinking as well Jay, and back when these were being checked polaris did play to the bumper to bumper warranty due to their track record with the dragons....

Totally....if they don't want it to be a "bumper to bumper warranty," that's fine and the manufacturers are free to provide as much or as little warranty as they wish. Just don't call it that.

The minute you give it a name and call it a "bumper to bumper," or "complete coverage," or "comprehensive," etc etc warranty....all of which indicate that you are covered for any failure (other than wear items, damage, neglect, etc), they are pretty much hosed. Doesn't fly these days. I'm surprised how much sled manufacturers push the limits on that bait/switch advertising crap. Car dealers wouldn't get away with 1/2 that these days....let alone auto manufacturers.

In AK's situation, if things got ugly with the warranty dealings.....I would also start throwing around stuff like "safety concern" and "lucky I wasn't killed." That usually lights the fires (no pun intended).

 

[AKSNOWRIDER]

AK:

Can't believe those chickens***s back at Poo are telling you that there is no such thing as a 4 yr. B to B warranty when you have their own paperwork stating otherwise. WTF!

I know one thing. Before I lay 10 large + on my dealers desk for the new '13, I'm want confirmation in writing re. a 4 yr. B to B warranty from Polaris. Dealers can send email inquiries directly to Polaris HQ and receive a response to the inquiry. When I did my Snowcheck I had a specific question that my dealer did not know the answer to. He contacted them and they sent him a response which he gave me a copy of for my records. And both the dealer and Poo keep all dealer inquiries/responses on file for future reference.

I would think your AG could have a field day with your complaint.

Also, you just might want to let your insurance co. know what is going on. If they do get stuck having to cover the damage, maybe they would subrogate against Polaris or the warranty outfit. Insurance companies can flex some muscle when they have to.

Good luck and keep charging.

Thats part of why I posted this up here...I hope everyone who has a thirteen on check demands in writing from poo proof of 4 yr bumper to bumper..if anyone needs the 13 snow check order form that states 4 yr bumper to bumper on it, I do have it.....