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polaristar warranty

Totally....if they don't want it to be a "bumper to bumper warranty," that's fine and the manufacturers are free to provide as much or as little warranty as they wish. Just don't call it that.

The minute you give it a name and call it a "bumper to bumper," or "complete coverage," or "comprehensive," etc etc warranty....all of which indicate that you are covered for any failure (other than wear items, damage, neglect, etc), they are pretty much hosed. Doesn't fly these days. I'm surprised how much sled manufacturers push the limits on that bait/switch advertising crap. Car dealers wouldn't get away with 1/2 that these days....let alone auto manufacturers.

In AK's situation, if things got ugly with the warranty dealings.....I would also start throwing around stuff like "safety concern" and "lucky I wasn't killed." That usually lights the fires (no pun intended).
Yep, I expect the AG will be contacting me and pushing it, hoping to hear from others as well so I can add them to the list...I think this was a pretty stupid thing for PI to do, the UCC codes cover this stuff pretty good, and from the reading I have done so far this is pretty major consumer fraud..but who knows..maybe PI has the Aw bought off....
 
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Totally....if they don't want it to be a "bumper to bumper warranty," that's fine and the manufacturers are free to provide as much or as little warranty as they wish. Just don't call it that.

The minute you give it a name and call it a "bumper to bumper," or "complete coverage," or "comprehensive," etc etc warranty....all of which indicate that you are covered for any failure (other than wear items, damage, neglect, etc), they are pretty much hosed. Doesn't fly these days. I'm surprised how much sled manufacturers push the limits on that bait/switch advertising crap. Car dealers wouldn't get away with 1/2 that these days....let alone auto manufacturers.

In AK's situation, if things got ugly with the warranty dealings.....I would also start throwing around stuff like "safety concern" and "lucky I wasn't killed." That usually lights the fires (no pun intended).
Actually was freaky the way it happened..breaking a trail across the bottoms, running 25-30 mph, all of a sudden got flames a foot over the winsheild..slammed the brakes on, hit the kill switch, dived off and started scooping snow on..got lucky cause my son had been riding it and we switched back on our last break about 15 minutes earlier...not sure he would have known what to do...anyway we towed it to camp(about 6 miles away), sspent about 4 hrs getting all the melted wiring unglobbed so it wouldnt short, and got it to fire up..ran ok..would idle even...so next morning we packed up and son pulled both tow sleds while I nursed mine out...time we got within 10 miles of the road sshe was sounding pretty nasty..but it went all the way to the trailer...lucky it didnt leave us stranded....
 
Thanks Jim, I could just say screw it and turn it in on insurance..but that just bugs me...not to mention I am willing to bet a whole lot of peeps have been denied warranty on their 11's that should have been covered...And that kind of chit pisses me off..funny too, I have 2 forms from the 2011 snowcheck.. first is the my snow check program rules, the other is the factory order form which both say "4 yr. Polarisstar bumper to bumper warranty" and its amazing to hear the company representatives say that no I am mistaken, bumper to bumper 4 yr warranty doesnt exist....

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So am I reading this wrong? or would any sane white man read this and decide that indeed this machine has a 4 yr bumper to bumper warranty? And if indeed you come to that conclusion, then doesnt that mean if anything on the sled is damaged by a defective part..oh say an injector, then it should all be a covered repair? right?

Thats the way I'm reading it... you're paperwork says 4year bumper to bumper...keep up the pressure for a full repair.


akrev
 
Thank you Kia or we would be down to 1yr 5000m warrantees on autos and trucks from North America.
 
AK:

Can't believe those chickens***s back at Poo are telling you that there is no such thing as a 4 yr. B to B warranty when you have their own paperwork stating otherwise. WTF!

I know one thing. Before I lay 10 large + on my dealers desk for the new '13, I'm want confirmation in writing re. a 4 yr. B to B warranty from Polaris. Dealers can send email inquiries directly to Polaris HQ and receive a response to the inquiry. When I did my Snowcheck I had a specific question that my dealer did not know the answer to. He contacted them and they sent him a response which he gave me a copy of for my records. And both the dealer and Poo keep all dealer inquiries/responses on file for future reference.

I would think your AG could have a field day with your complaint.

Also, you just might want to let your insurance co. know what is going on. If they do get stuck having to cover the damage, maybe they would subrogate against Polaris or the warranty outfit. Insurance companies can flex some muscle when they have to.

Good luck and keep charging.

AK, could your insurance company deny your claim because it was a mechanical failure????
 
Thanks, AK.

Yep, I expect the AW will be contacting me and pushing it, hoping to hear from others as well so I can add them to the list...I think this was a pretty stupid thing for PI to do, the UCC codes cover this stuff pretty good, and from the reading I have done so far this is pretty major consumer fraud..but who knows..maybe PI has the Aw bought off....
AK, who is AW, and what are UCC codes? After chatting with you, and my dealer. It's kind of scary how much they don't know. I briefly told my dealer your story and he pretty much said it's a gray area but they don't cover side panels, hoods plastics, etc. I think everyone on this site lives in a common sense world. The folks your dealing with don't, and speak a language unfamiliar to us.
Now set me straight here please.
#1 They are covering the motor, exhaust system, bearings, seals, recoil, etc. and the whole electrical system?
#2 They are not covering the plastics, such as side panels, hood, windshield, and seat, etc?
Keep us updated, and thanks.
 
AK, who is AW, and what are UCC codes? After chatting with you, and my dealer. It's kind of scary how much they don't know. I briefly told my dealer your story and he pretty much said it's a gray area but they don't cover side panels, hoods plastics, etc. I think everyone on this site lives in a common sense world. The folks your dealing with don't, and speak a language unfamiliar to us.
Now set me straight here please.
#1 They are covering the motor, exhaust system, bearings, seals, recoil, etc. and the whole electrical system?
#2 They are not covering the plastics, such as side panels, hood, windshield, and seat, etc?
Keep us updated, and thanks.
Opps, AW (my spelling error) is AG (attorney General) and UCC is for uniform comercial codes which is the goverment laws that oversee business practices..basically the polaristar warranty is willing to pay for the mechanical repairs(internal engine parts and labor), along with select parts of the electrical(stator, wireharness, coils) but nothing else..the dealer and the polaris district rep both felt the warranty should cover all parts and labor(due to being sold as a 4 yr bumper to bumper warranty). And yes your dealer sees exactly what has been allowed under warranty, in the first year of service this would be completely covered..no questions asked(dealer did a 12 for the same thing..completely covered), but because mine is on its second season, it not haandled tru polaris, but thru the esc...and they dont cover anything that is not mechanical/electrical even though the b to b warranty should provide the same service as it would in the first yr.and I will keep all informed for sure...
 
Opps, AW (my spelling error) is AG (attorney General) and UCC is for uniform comercial codes which is the goverment laws that oversee business practices..basically the polaristar warranty is willing to pay for the mechanical repairs(internal engine parts and labor), along with select parts of the electrical(stator, wireharness, coils) but nothing else..the dealer and the polaris district rep both felt the warranty should cover all parts and labor(due to being sold as a 4 yr bumper to bumper warranty). And yes your dealer sees exactly what has been allowed under warranty, in the first year of service this would be completely covered..no questions asked(dealer did a 12 for the same thing..completely covered), but because mine is on its second season, it not haandled tru polaris, but thru the esc...and they dont cover anything that is not mechanical/electrical even though the b to b warranty should provide the same service as it would in the first yr.and I will keep all informed for sure...

Gad zooks, are they full of it. Have you posted on www.hardcoresledder.com
Their talking about the 800 cfi as we speak.
 
Gad zooks, are they full of it. Have you posted on www.hardcoresledder.com
Their talking about the 800 cfi as we speak.
No I havent, this is the only place I have posted it so far...now with that said, this is the first time this sled has had any kind of failure, it had run flawlessly since new..and I cant fault the engine for an injector failure...
 
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No I havent, this is the only place I have posted it so far...now with that said, this is the first time this sled has had any kind of failure, it had run flawlessly since new..and I cant fault the engine for an injector failure...
That's a good point but I was thinking more as a heads up on the warranty issues.
 
I see a few guys demanding an explanation from their dealers for the exact coverage of the warranty. Not sure if that's a gods idea or not. If they tell you in writing that they only cover what they are in AKs situation and you have the same problem it seems they are good to go. I'm good with "bumper to bumper warranty" how could anyone confuse what that is? They cover everything except the tips of my skis and snow flap, lol. Just like someone said the reason they did the 4-year was to get customers back on board after the Dragon fiasco.
 
That's cheap..... because they pushed the warranty at selling time- and i know that they sold a lot more sleds because of it.

My friend was snowchecking one and trying to get me to also. I told him that i didn't trust the motor and he said, "yeah- but it's not a big deal. It's got a 4-year warranty!"

It's messed up that they can benefit from that warranty.... and then not have to honor it.
 
FYI

I see a few guys demanding an explanation from their dealers for the exact coverage of the warranty. Not sure if that's a gods idea or not. If they tell you in writing that they only cover what they are in AKs situation and you have the same problem it seems they are good to go. I'm good with "bumper to bumper warranty" how could anyone confuse what that is? They cover everything except the tips of my skis and snow flap, lol. Just like someone said the reason they did the 4-year was to get customers back on board after the Dragon fiasco.
You make a very good point.:face-icon-small-hap
I just got off the phone with my insurance company (Progressive) and they told me if the snowmobile started on fire due to a mechanical problem, like what happened to AK, THEY WILL NOT COVER THE SNOWMOBILE.:face-icon-small-fro
Hope this helps.
 
Pro that seems weird. I buy insurance on my sleds for just such a case among others the main one being theft. If my car catches on fire because of a short in the electrical system or gas leak or whatever I am SURE that it would be covered so why wont they cover the same type of thing on a sled. Did they explain why?
 
Pro that seems weird. I buy insurance on my sleds for just such a case among others the main one being theft. If my car catches on fire because of a short in the electrical system or gas leak or whatever I am SURE that it would be covered so why wont they cover the same type of thing on a sled. Did they explain why?
The gal had to get her supervisor involved but they both said it is definitely is not covered. To me it makes sense. When all those Toyota's where crashing into things because of a gas petal sticking, I am sure the insurance company's of those car owners wouldn't cover them. It's a manufactures defect. Just like an injector malfunction I guess. Anyway I have to go by what they tell me. Maybe there are some insurance dudes here that can chime in.
 
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My dealer told me to stick with the 2 year warranty as he was not impressed with the (Polaristar) warantee. He said if anything happened after the second year he would try to help out best he could. He said he had more control, dealng with the 2 year factory warantee.
 
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Ryan, polaris runs all ESC's thru Assurant services(A subcidiary of Polaris Industries)..GE does not handle the warranties any more.....(see post above with link to Polaris site)
 
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