Even more reason to expect notification. LTL carriers don't just show up, they schedule an appointment time.
MotoTrax Q&A
- Thread starter MotoTrax LLC
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Even more reason to expect notification. LTL carriers don't just show up, they schedule an appointment time.
M
MotoTrax LLC
Well-known member
Good Morning everyone,
I'm very sorry for the delayed response, our entire crew has been out of the office and in the shop working diligently at getting kits assembled and packaged for shipping. As an attempt to make things cheaper and easier for our customers we use UPS ground to ship out our kits. This allows us to ship directly to your door at a flat rate. The only down side to this is our carriers can only pick up a few kits at a time. So, as an attempt to put everyone at ease we have received all the parts we were waiting on from suppliers, kits are being assembled and prepared for shipment, and the shipping process is rolling along. We appreciate everyone's patience and understanding and ask that you remain confident that we are doing everything to get kits out as soon as possible! If you have any other questions or concerns please contact us us directly at 1-800-378-6957 at any time and we will help you in any way possible.
I'm very sorry for the delayed response, our entire crew has been out of the office and in the shop working diligently at getting kits assembled and packaged for shipping. As an attempt to make things cheaper and easier for our customers we use UPS ground to ship out our kits. This allows us to ship directly to your door at a flat rate. The only down side to this is our carriers can only pick up a few kits at a time. So, as an attempt to put everyone at ease we have received all the parts we were waiting on from suppliers, kits are being assembled and prepared for shipment, and the shipping process is rolling along. We appreciate everyone's patience and understanding and ask that you remain confident that we are doing everything to get kits out as soon as possible! If you have any other questions or concerns please contact us us directly at 1-800-378-6957 at any time and we will help you in any way possible.
M
MotoTrax LLC
Well-known member
Just wanted to post a few pictures to re-assure you guys that we are indeed building and shipping kits as fast as we can. Again, our crew is working day and night to get caught back up. The supplier delays that we faced were completely unforeseen and all we can do is keep pressing forward. We really appreciate your patience and understanding, and again ask that you continue to have faith that we are doing everything we can to get your kits to you.
I can't seem to zoom in enough to see if my name is on one of those boxes.
why......are you planning on riding moto cross with it!
Don't really understand that question... What if I am... Cash left my account over 2 months ago and have nothing to show for it... Seems kind of strange
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M
MotoTrax LLC
Well-known member
Thank you! We average about 5 -10 lbs lighter.
I am receiving mine tomorrow shipped via UPS yesterday...for what its worth.
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Don't really understand that question... What if I am... Cash left my account over 2 months ago and have nothing to show for it... Seems kind of strange
Sent from my XT1585 using Tapatalk
just teasing geez
mm
im waiting as well guys. will be using there skids im my next two Sno-Rkts and have complete machines to build by dec.9 so i hope like hell they get me my stuff quickly. going to be exciting year for the Sno-Rkt riders!!
im waiting as well guys. will be using there skids im my next two Sno-Rkts and have complete machines to build by dec.9 so i hope like hell they get me my stuff quickly. going to be exciting year for the Sno-Rkt riders!!
If what you say is true you need to fix your shipping process. It seems as though you are passing along part of the blame to UPS saying they can't handle your output. If you are building 10 kits a day and your shipper can only handle 4 kits, you need find a new solution. This is a really poor excuse.
If I were to order a kit today, what is the current lead time from order placement to order shipment? If it is 2 weeks, maybe I'll wait a month to order because I do not need my kit until January. If it is 6 weeks, I better order now.
M
MotoTrax LLC
Well-known member
I agree that was a poor excuse, and I apologize for my poorly worded response. I was attempting to shed light on our shipping process not blame UPS for the delays. Since that response was posted we've changed our shipping process so more kits can leave our facility at a time. We are currently shipping approx. 30 units a week and things are moving much smoother. Honestly, the demand for our product has been much larger then we had originally predicted so we are making the necessary changes within our production department to meet that demand. So, to answer your question, our current lead time is 3 weeks on new orders.
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Simmer down, your not on the board of directors! Quit making demands!
Your still on the fence AND only a POTENTIAL customer... Those that got in early and sacked up and purchased a kit have the right to a say.
and ... Good things come to those who wait
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