My Poo was sick and needed some medical attention. Had a bog. I was dreading the bog. I've seen posts that went for 3 pages trying to cure the bog. Even though nothing bad ever happens to me I was still worried. Called Clem's 3 weeks out. REALLY, 3 freaking weeks? Hire some techs man. That would have ended my season. Called Pieres, about a week out and super inconvenient for me to get too. So called Larson's and they said bring it in. I dealt with Jason, the service mgr. Super nice guy who actually listened and asked some questions. The dash was giving the check engine light when it bogged so I was hopeful would give him a clue. "mag side injector" was what was recorded. So Jason said 5 days to ship parts or he asked if I wanted to overnight the part in? I did. They got it along with a new injector harness(cool, being thorough) and got that installed same day it came in. When I picked it up I remembered I forgot to tell him about my notice for the pulley bolt recall. He already had caught that and installed it. So one trip down, 3 days, and a pick up and I have my sled back. $38 for overnight shipping, rest under warranty. Hope that's all it is and she is cured of the bog. Super happy with Larson's and Jason the service manager.
Larson's Powersports did me a solid.
- Thread starter Matte Murder
- Start date
B
blk9038
Well-known member
Yes Matt they have been good to me also usually within 3 days and part of reason is they hired Jason away from Clem
when they started the business up, afraid when word gets out though might be longer than 3 day wait next season. lolUpdate on my fix. Had a chance to ride the Pro yesterday. Ran perfect, the dreaded bog is gone. Also, I didn't notice it when I picked up the sled but they not only washed it they detailed the whole sled with something like Maguires Quick Detailer. The metal flake in the black side panels really stood out and all the black suspension parts looked nice again. They also adjusted my throttle cable exactly the way I like it. Super attention to detail.
Its good to hear positive things coming in about Larsons. I have not heard good things about the parts and service department regarding Cat's but this was when they just opened. Sounds like they got some people that know what they are doing.
It is good to hear positive feedback. I also had a great experience with them. My 12 cat 800 need a new fuel pick up assembly. They were on back order, of course, but some how they came up with the parts the following week. I was headed to Idaho for a trip the following weekend, so they knew how important it was to have my sled up and running.
Even though they got it fixed in time, if for some reason they couldn't get it fixed, Dan actually guaranteed me a sled to ride for my trip. Top notch customer service......
My sled was also cleaned, etc.......I'll pay a little more for a sled from a dealer that is wanting to take care of their customers....
Even though they got it fixed in time, if for some reason they couldn't get it fixed, Dan actually guaranteed me a sled to ride for my trip. Top notch customer service......
My sled was also cleaned, etc.......I'll pay a little more for a sled from a dealer that is wanting to take care of their customers....
