Klim Warranty= FAIL

[tudizzle]

Guess it should be to no ones surprise, another warranty item denied by Klim......well two actually

Sent a pair of boots that were falling apart in earlier this year. Kinda half expected the warranty to be denied, it was. Bit the bullet and bought a new pair of boots...and the exact area where my boot failed was reinforced with rubber. Guess they had alot of boot failures like that....thanks for letting us do you R&D.

Well I sent a brand new pair of gloves used 3-4 times in . The stitching between the finger in a spot or two and then thumb/palm stitching fell apart almost immediately. I used them for the last few rides then put them away for the summer.

So they call me today claiming they were exposed to some heat as is evident by a noticeable sheen on the palm of one? And that this compromised the integrity of the stitching causing failure. For the record I had not touched the pipe/can or use a muff pot/hotdogger. These gloves were new and falling apart . I start to argue my case in a very well mannered and professional way. No exposure to heat...new gloves...come on this is warranty. Then they change the story to "it appears maybe a small snag started the stitch failure."

Ok which is it? Heat or a small snag? How did heat get down inbetween my fingers to cause damage?

They still have the gloves so I cannot post up pics..but will

Needless to say I am very disappointed in the outcome of the situation. I let them know of my disappointment and that they had lost a valued customer....they did not seem to mind

 

[RMKcowboy]

Man these stories just keep piling up. I've been wanting to buy one of their coats, but I'm having second thoughts now... I'd rather keep buying $100 coats that only last a few years if I'm gonna have to replace a coat anyways.

 

[SledsWest]

Sounds like a recurring theme here. KLIM gear isn't worth the money spent. As soon as it starts impacting the business' bottom line, then maybe they'll listen....and by then it'll be too late.

 

[SledsWest]

double post?

 

[tudizzle]

It;s too bad their warranty is not what it used to be.....they made it real clear when I stated that to them, that their warranty had not changed in ten years.


Yes Yes we know...you just changed how you use it. Use to be an almost no questions asked..her ya go kinda thing. Guess since things are being put together in China the quality has dropped....and the warranty claims have gone up. Too bad the customer is being asked to bite the bullet because of their short comings

 

[tudizzle]

double post?

yeah well I'm pizzed



...actually with all the subforums I never know where things should go now?

 

[907to406]

Thats no good at all. Seems like that 80% of Klim gear purchases are because they have "such a good warranty" and the face that they are one of the only sled inspired riding appearal that uses Gortex. Sorry to hear that. Maybe that new Motor Fist company will make Klim re-evalute their warranty desicions.

 

[ccpowder]

Sad part is their reputation was built around their Warranty!! Are warranties another result of the bad economy?? Companies trying to recoop costs??

 

[Spur]

How about some pictures of the gloves and boots.

 

[x-guy]

Klim warrantied my undies

After that chili thread from last year I whipped up a batch and blew the *** right out of the klim undies (poor mans boost got me the high mark that day), sent em in and warrantied no problem, my guess is they never even opened the box. All joking aside I was suprised they were warrantied even though the stiching had come undone, its seems some people have good luck and some don't when it comes to Klim, I wonder if its one person who handles warranty claims or a few different people?

 

[ReTodd]

I have had the same probs with Klim gloves....3 or 4 rides. They warrantied 1 pair but nothing since then. So, I switched brands to Cabellas...They had the same problem but they will warranty them.


On a side note, I have been told that Outdoor Research gloves have a no question lifetime warranty.

Rt

 

[PJ-Hunter]

Sure miss the days when companies stood behind their products. Days are gone now.

 

[Blk88GT]

I'd like to see the pictures. I've got a full season on my Klim gloves and I love em.

 

[JohnH]

Sent in a jacket for warranty and got a new one sent to me within a couple of weeks. I thought it was great service.

 

[Sulley]

How long is there warranty? How old was the jacket when they replaced it and what was the issue? I can understand them questioning gloves because they get trashed long before coats and jackets will. I have a pair of bibs that are 5yrs old and they just started leaking a little in the crotch, just washed with Nikwax so will see if they get the water proofness back. 4yr old jacket still working great. Just replaced 3yr old gloves after getting hole in palm. Good luck!

 

[platinumjason]

Hmm, after hearing this not sure sure I want to spend the $150 on the Klim Adrenalins. Anyone got any other boot recommendations for around that price?

 

[Corins]

Part of the problem is that some people (not all) have a problem with a Klim product, send it in for warrenty and if they get denied, they bite the bullet and buy a new Klim product. Naturally the company is going to deny more and more claims if people keep doing that. With that said I bought Valdez jacket and Extreme pants this year, love them so far, but if I had a problem I wouldn't buy another. Kinda wishing I held out and tried the Motor fist stuff.

 

[platinumjason]

I just bought a pair of Adrenalin boots. If they don't hold up I won't be buying anymore Klim stuff.

 

[skibreeze]

How long is there warranty? How old was the jacket when they replaced it and what was the issue? I can understand them questioning gloves because they get trashed long before coats and jackets will. I have a pair of bibs that are 5yrs old and they just started leaking a little in the crotch, just washed with Nikwax so will see if they get the water proofness back. 4yr old jacket still working great. Just replaced 3yr old gloves after getting hole in palm. Good luck!

The gloves were damn near new. I had the same issue, 3-4 rides and split.

I just bought a pair of Adrenalin boots. If they don't hold up I won't be buying anymore Klim stuff.

Klim redesigned the boots as all the old ones fray in the same place.

If anybody wants to put their money where their mouth is, I have a brand new pair of large Klim Klimate gloves for sale $60 shipped in U.S. Tags still on them. Klim wouldn't even let me upgrade to the togs.

 

[deschutes]

KLIM = Awesome

I have have the Summits and the Inversions. Both awesome gloves and no issues. Looking to buy the PowerCross gloves, as well as some boots.