Greetings all, this is Bent Miller from Vickery. While I’d like to say my introduction to the forum world was under better circumstances I guess late is better than never. First and foremost, I’m not here to cause a storm or even engage in a back and forth battle on who said what. I do, however, want to address one specific piece in the original post and I will address this in public because it’s important and it affects the perception of integrity within our organization.
Our apparent failure to call was not a failure. The reason this customer did not receive a phone call back was because we were informed of the post before we had a chance to respond to him personally and professionally. Sometimes timing doesn’t allow for us to be as quick as we would like and unfortunately this customer chose to vent in a public forum before we could respond. Our fault for not being fast enough, I suppose. In any case, you all know there are two sides to every story and we will withhold ours as it would accomplish nothing.
With that being said, I would like to thank all of you that stood up for us and I am more than pleased that you would do so in such fashion. The great customer service you receive at Vickery Motorsports isn’t because of me. It’s our culture and that culture comes from Bill, Chuck, and I’m happy to say that yes, I am a part of it. In our world, one unhappy customer is too many and Vickery prides itself on the fact that we have one of the highest customer satisfaction ratings in the country… Now read that again, in the entire country. Like anyone, we have off days, and we have great days, but we do always strive to be the best we can be for everyone.
I encourage all of you to come to the store, you WILL receive excellent service and if you don’t, just come talk to me. Seriously… come talk to me. We have not been in business for this long for no reason and we will do whatever we can to make you happy, keep you happy, and help you be happy, but please realize, there are some things we cannot do and that’s just the way life is. You want a good deal, we need to stay in business and together we need to find a price and a product that works for you. I can sell you anything but honestly, if it doesn’t work for you that won’t make me happy and worse, that won’t make you happy.
So congratulations to Coloradoman for finding a sled, I hope you will be happy with your purchase and I’m sorry we didn’t meet your expectations.
To all of our future customers, I sincerely look forward to meeting you, and if you just want to drop by and say hi, please do so. A lot of my friends started off as customers.
Sincerely,
Brent Miller
Sales Manager
Vickery Motorsports