enumclaw ski-doo

[coreyt700]

Time to move on!

I will give you my bottom line and then shut up.

I know without happy customers there is no business. All I want is a fair shake to make it right.

I just felt that I needed to come on here and address the "cheerleading" from the side. I understand that he was not taken care of the way he wanted to be. And on behalf of our dealership apologize for that. But when I saw this all I saw was a runaway train that had no end in sight.

Every customer is important to us and I hope that I have shown that we really do care. I also hope that he understands where I was coming from as I do him and we can continue to work together.

 

[gr8skidoo]

corey it is nice to see that the OWNER is replying to this claim and not just a bunch of people who have had one bad experience. i have never been to your store but when i was shopping for a seld you guys were more than helpful trying to find me the right sled at the right price. i am a service manager at a dealership and i cant tell you how many people do the samething as what is going on here, and agian its cool to see the owner or whoever explain the other side of the story and isnt afriad to put themselves out there. as far as i-90? i dont know what people are talking about but from what EVERYONE i have talked to about where to buy and/or service their sled has told me that i-90 is a joke and a bumch of crooks! from my dad who has bought over 5 street bikes and WILL NEVER NEVER go back to i-90 or RIDE for that matter. i was just in ride this morning, no one was there to help (besides standing behind a counter and asking "whats up") even when i was crawling over sleds and opening them up, the salesman (all of them) were standing around and bsing about riding then when i was walking back down the staris one ask if he could help. i want everyone to know that im serious when i say the everyone i have talked to who either has sleds or street bikes say that i-90 is bad and they will never return. i bought my sled from lifestyles in mt veron and they were GREAT!!! greg the owner gave me a out-the-door price on my sled and beat everyone else by at least 2k and stood by it when me and my buddy went to pick them up. also corey your right no one should have to work on their sled when its covered under warranty, what some people dont know that factory warranty sometimes is a pain to deal with on the dealer side its not as fast as most people think, it takes sometimes weeks to get things approved and if you dont enter it right it gets denid.

I'm not sure who you are, but I am hoping that if you had a bad experience with I-90 Motorsports that you would give me a call (Remko 425-391-4490). Please let me know what happened so I can make sure to resolve it with you. As a Manager myself, I know that someone in your position understands how important it is to keep everyone happy. Please feel free to email me at the link below. I can’t help but notice you only started posting on here about 2 days ago. Welcome to Snowest!

 

[i'llDooit]

blowin a gasket on service during the season is one thing, but its just now time to fire up a road ride,,,, if ya want

 

[xpspenziv]

Corey. I'm glad this finally got back to you and your father. Yes the invoice was dated the 6th. I thought that seemed a little longer than it took. It was all of 3 weeks. I apologise for the extra 2 weeks as in mine line of work my 1 work day is your calendar week. They all run together in the maritime world. Like I said the parts were all here to my knowledge the first week and the tech at school. I was told numerous times that it would be finished and it wasn't. The go ahead was giving the day it was dropped off. So service knew that both warmers were being replaced right from the start. The call I got was 1 was bad and couldn't get the other to work intermittently. That's when I think I should've been notified the warranty would cover 1 and not the other but that wasn't the case. I was out of town 2 weeks and it wasn't finished. The urgency was I was going out of town again and I don't like my toys in someone else's toy box. Toys get banged together and broken and nobody knows how or who. I shouldn't have got the shocking $242.00 bill when I walked in the door to pick up my machine knowing my bill was only for the bars. I wasn't told at any time I was going to be charged for both hand warmers and over an hr of labor for 2 techs. If you feel I owe you for the 1 warmer you let me know. You have all my info.

Communication is key.

Thanks for the reply. Randy M.

 

[Snodawg]

Well, I guess it's time to chime in here, cuz I've been a long time customer and keep coming back. My Dad bought a Maico 400 from Clem back in 1974, when Clem was just starting out. Since that time my family has bought many dirt bikes and snowmobiles from "Enumclaw Suzuki". My son and I were both sponsered racers for ESKY for quite a few years. Six years ago, I moved to eastern washington. Since then, I have still bought my parts from them. In the spring of 2010, Clem called me to tell me about a "Demo" ride for the new Pro. I went on the demo ride and decided that I had to have one of these sleds. I then went to my local dealer, (Which I frequent quite a bit and they also are a KTM dealer) to see what kind of pricing on the Pro I could get and it wasn't that good. I called Clem and without even thinking about it he gave me a smoking quote. I said sign me up for a snow check. That is why I keep coming back. As far as service, I have never had any work done there, because I always do my own. But I have known Jeff since he started working there and he has always seemed to be a straight up guy. I know that every dealership has their problems, just like every mfg. has problems. And to the guys that have had problems, sorry to hear it and I hope you get everything resolved.

 

[xpspenziv]

Corey. Me and the wife were sitting at your desk making sure warranty transfer went through with ski doo on said machine. That is the same day it was dropped off. You laughed when you got my e-mail address. Sea it .now

 

[xpspenziv]

blowin a gasket on service during the season is one thing, but its just now time to fire up a road ride,,,, if ya want

Nobody threw you a peanut.

 

[i'llDooit]

Nobody threw you a peanut.

learned a little somethin about ur character?

 

[xpspenziv]

Yes you did. So know we know a little more about each other. Lol.

As he stated on bcr that Jeff called me about the recall on the piston. It couldn't have and didn't happen as the warranty was still in the prev owners name on the 10-6-11. It didn't get changed till the day I dropped it off and asked Clem who I had to talk to to change it. That's when I met Corey and he did it the night it was dropped off.

Time to move on

 

[layton]

U guys r right I have had similar experiences in the past with these guys!
Last spring I needed a new sled was kinda waiting for the new cat , but burned up a stator In January.
Tried to buy a new pro rmk from these guys they quoted me 13400
I wound up buy ing a assault rmk from mt hood for 11000 flat that's a 1000 $ more sled for 1500 less if u take the tax out I wanted to buy local but f@#% me not for 1500 $ more for a 1000$ less sled I can't believe they have survived the economic times!
I hate myself for buying o there!

 

[layton]

Buying oil there

 

[xpspenziv]

All in all it cost me $90 for warranty work. Nice.

 

[xpspenziv]

When I first saw this post yesterday I thought "You have got to be kidding me!!!! This is how things are being done in my service department?!?!!?" But before totally blowing a gasket and creating a s%$t storm in the shop I decided to look into it. First and foremost I will almost always defend a customer and do what it takes to make it right, however there are just some people out there who react out of emotion and can't be pleased. I just spoke with Jeff my service manager (who is generally very organized) and he pulled the original repair order on this. The repair order was created on 10-6-11 because of the 1200mi top end recall. (if you do not know about this contact Jeff in our service dept. 360-825-4502) On 10-20-11 Jeff called our customer to tell him to go ahead and bring it in for the grips and hi-lo switch and hoe can bring it back for the top end recall later (as the sled only has 809mi on it and needs to have at least 1200mi on it to perform the recall). On 10-27-11 all of our parts were here. On 11-7-11 Jeff called the customer with some questions for him about electrical issues. So with the timeline set straight and all the information on the table it took 6 days (assuming that we got answers on 11-7-11) to do the work not 5 weeks. When I spoke to Jeff the customer was in no big hurry to get it done so he had Randy tie up some big jobs that were backed up due to his BRP training week. The reason for a higher charge than expected on the grip warmer instead of warranty is because THERE WAS NOTHING WRONG WITH THEM, as we all know if there is nothing wrong the factory will not warranty it. The complaint was "intermittant heating". As far as them not working now I personally was out back when our tech was running the machine to test the warmers. I have also tested 3 other Ski-Doo XP's this morning none of them kick out much if any heat at idle, it is not until you hit 3800-4000 rpms that they heat(just like the sled in question) which makes perfect sense, since we need the engine turning to create more electrical current, besides most sleds clutches are set up to engage at about 4000rpm(I said about please don't flame me because yours engages at 3850 or 4200) with that being said you can't actively ride the sled unless the clutches are engaged. As far as Randy being at BRP class this is true he was back east the week of 10-24-11. Jeff decided to have randy work on this machine as he is the one who will be doing our top end recalls and he would get familiar with this sled. The 3 wire vs 2 wire thing we have seen it before and Ski-doo tells us to hook up the ones that make them work. Being masters of mass production Ski-Doo uses one element for both styles the old style (toggle) has a Hi position and a Low position hence needing 2 seperate wires for power the new ones (multi level adj. button) uses varying current to heat one power wire. When we dropped the bill we were extending goodwill and ate the extra charges ourselves as Ski-doo will not warranty a non failed part. I usually don't go off on here but it pisses me off that when someone uses the annonimity of a screen name to whine about stuff that is not true. As many of you out there know we have been here for 37 years and work to do what is right by the customer. At the end of the day a pissed off customer will not spend money and without all of our customers supporting us we would not be in business. I am sorry if I sound a little aggressive or rude but this industry is my life and my passion and I will not let false stories ruin what we work so hard to achieve. I am not going to be annonomys for those who do not know who I am on here I am Corey I can be reached at 360-825-4502 or coreytsuz@yahoo.com.

I have done even more research on this issue. I have spoke to both Randy and Jeff and have a little more info. One of the handwarmers did in fact have a broken element. Randy had started this job and was waiting for the customer to let him know what he was experiencing exactly as we could not reproduce the "intermittant failure" Randy had Saturday the 12th off(first day off in weeks) Jeff was hesitant to let someone else come behind him and "button up" I will agree with this customer and say that almost anyone can install new grip warmers, however Randy was trying to take it above and beyond by checking all electrical possibilities as to why they may have intermittant failure. They worked perfectly normal Saturday, however if there is an underlying issue we were not able to reproduce or diagnose this because of the emergency to put it back together for the weekend. Who knows why it suddenly became urgent? My guess is the white stuff was hitting hard.

Between your posts here and on backcountryrebels.com In one you state you ate the costs and the other you say its covered under warranty. Even the bars. That I didn't get back.
Which is it??

If I didn't post this you would have never know your service dept charged a customer for warranty work.

 

[jacmmaxwell]

edit never mind

 

[coreyt700]

Between your posts here and on backcountryrebels.com In one you state you ate the costs and the other you say its covered under warranty. Even the bars. That I didn't get back.
Which is it??

If I didn't post this you would have never know your service dept charged a customer for warranty work.

Randy,

I did not say it was covered I said it should have been.

The one grip warmer was proven faulty no problem on warranty

The rest of the bill that we waived was for the labor involved in chasing the electrical, since we were unable to find an underying failure and unable to tell Ski-Doo the failure and the fix they will not cover the 2nd grip or the labor to troubleshoot. That is why our system was showing $242 owed.

The $90 you spent was for the bent bars and 15min to install them.

The reason Jeff waived the bill is because you should not be burdened with these fees. That is why I stated what should/would be covered.

If your grips are still intermittant when riding we need to find out what is causing it.

I appologize for getting a little heated and not being as clear as I should have been(It all makes sense to me in my own mind). I am just very passionate about this industry and was taken by surprise.

You owe us nothing.
I do remember changing the warranty and laughing at your e-mail addy. Jeff pulled our internal list of customers who had machines that were affected by the recall and your name came up and was marked called. I took that as he called you.

Bottom line is that I want to take care of every customer we have. I do want our customers to let me know if there is a problem. I will do everything in my power to make things right in a situation where a customer feels wronged.

When you get back into town please feel free to call me or stop in so we can work together face to face and make an outcome that everyone is happy with.

 

[xpspenziv]

The bill has both grips islofoam and labor. All itemized.
Sounds like a plan when I'm back in port...

 

[doorider]

Not going back

I am Ski Doo owner who was sad to see the Auburn dealer close. I figured I'd give the new dealer a try. I called in and described a list of needed items. I was told they had everything in stock. Grips, heaters, hyfax..etc. They are the closest dealer to my house at 2.5hrs one way. At the parts counter I was told they did not stock any of the parts and that they would have to be ordered. I kept cool... every business struggles. So I placed the order and explained they would need to ship it to me. They shipped it to me for an addtional $20 freight, but they were the wrong parts. I wanted grips and they mailed a J-hook???? Parts person's error. I called in and they said they would be happy to exchange for the parts they should have shipped at no additional cost. This is a credit to me of $3.00+. I waited until I was in the area, yesterday, and stopped by. I explained what had happened two times. The person at the counter did not listen. I explained a third time. No deal... they did not honnor their offer. I am upset because they seem to say anything to get me in their door. I guess it's back to I90 MS as they have always worked with me. If they don't have it in stock I am going to order out of state and avoid tax. I feel a little bad not supporting my local dealer... but I don't feel they support me!

 

[jeepdad]

yes! sorry for your pain! but finally someone said what i had dealt with.

i have taken a few of my sleds there and given them a few chances to fix them. both sleds needed carbs cleaned and adjusted. paid the bill and went riding the next weekend, ended up towing one sled back. called and they said bring it in they would fix it agan. brought it back, paid AGAIN! went riding next weekend ended up coming down the hill with it on a rope again.

took it to the sled shed and he tore them apart and said the seats and needle valves were shot. he installed new ones and tuned them put 700 miles on sled rest of season without incident. if they truely cleaned and adjuted carbs how did the they miss that twice?

not my favorite place. at all.
kinda a sad situation that the sled shed has retired from service.

 

[xpspenziv]

I made 2 trips out there to to talk to him. nothing was done to make things right .. We made an agreement and it didn't work out, dew to ski-doo. He didn't come up with any ideas, plan or offer to make things right. Other than a low ball offer on my sled. And it was left at that. Thats all he would do. minimal effort...

A lotta talk, burned fuel and wasted time.

 

[321sledman]

I agree last year I bought a new pro out of state and payed tax and got it 1200 dollars cheaper then low profit clem. go figure I will never bye their again and the service sucks.