service is a joke. Took my 2011 etec in for warranty on hi-low lt switch and hand warmers on 10-6-11. I made an appointment and dropped it off on Thur's.I ordered a new set of bars to have them put on since they were bent and they had to warranty the faulty hand warmers. All parts were there wed and told it would be done Fri 10-14-11 NOPE. Randy was at brp school and didn't get to it so it'll be done Mon 10-17-11.. NOPE. He hasn't got a chance to look since he was still at brp school but it will be done on Fri 10-21-11...NOPE. Yeah the left warmer is shorted out but were testing the right one and haven't finished diagnosing it yet. We will have it finished on Mon 10-24-11.. NOPE. Wow this is really getting ridiculous. I call again on Fri and again hes working on it but hasn't finished it yet but it'll be done Fri 10-28-11..NOPE not yet but it will be done on Mon 10-31-11.. NOPE Now maybe you send him back to 2nd grade to read and look at pics to understand basic illustration. Well i was told again it will be done Fri the 4th.. Guess what? NOPE.
So i called again to go p/u my sled yesterday on 11-12-11 and was told Randy still hasn't finished it. You mean to tell me this Randy is the only guy there that can install hand warmers you have had my sled for 5 weeks on a 1hr job. Jeff the service guy says i don't want to do it cause i might screw something up. Let me see if i can find someone to get this done today. He calls back and says it'll be done by 4:30. There it is sitting out side so i go inside to pay for the bars and here's a bill for $242.38... They were going to try and charge me for the warmers and labor to install them. Then the parts counter guy(the mechanically inclined one) says i disagrees with the labor because they have to diagnose the wires on the hand warmers since there are 3 wires on some and 2 wires on others. Your phuging kidding me right. HEAY parts guy. 3 wires is rev 2 is xp. Then out comes another guy saying i need to pay the hi-lighted amount $242.38. ....I'm not paying it. That's warranty. Ya no what? Take the phuging bars off i'm taking my sled and not paying for warranty work, Problem solved. So they call Jeff and my bill drops to $89. and change for bars and glue. So he says lets go make sure everything is good on yur sled so i walk outside and there it is behind my truck and no one around. So i loaded it my self and left. I get home and let it run for a while and guess what???????????? The hand warmers still don't work.****K
This place is a joke. 5 weeks for approx 1hr work.
So i called again to go p/u my sled yesterday on 11-12-11 and was told Randy still hasn't finished it. You mean to tell me this Randy is the only guy there that can install hand warmers you have had my sled for 5 weeks on a 1hr job. Jeff the service guy says i don't want to do it cause i might screw something up. Let me see if i can find someone to get this done today. He calls back and says it'll be done by 4:30. There it is sitting out side so i go inside to pay for the bars and here's a bill for $242.38... They were going to try and charge me for the warmers and labor to install them. Then the parts counter guy(the mechanically inclined one) says i disagrees with the labor because they have to diagnose the wires on the hand warmers since there are 3 wires on some and 2 wires on others. Your phuging kidding me right. HEAY parts guy. 3 wires is rev 2 is xp. Then out comes another guy saying i need to pay the hi-lighted amount $242.38. ....I'm not paying it. That's warranty. Ya no what? Take the phuging bars off i'm taking my sled and not paying for warranty work, Problem solved. So they call Jeff and my bill drops to $89. and change for bars and glue. So he says lets go make sure everything is good on yur sled so i walk outside and there it is behind my truck and no one around. So i loaded it my self and left. I get home and let it run for a while and guess what???????????? The hand warmers still don't work.****K
This place is a joke. 5 weeks for approx 1hr work.
...........got to get in early though. they get busy quick.
