Bad experience with rexburg motorsports

[LoudHandle]

Big Box Dealerships = no service, nor attention to the details

I've never been impressed with any large dealership, I liken it to buying at Costco or Sam's Club or even WallyWorld. They have no incentive to giving you any service as they are catering to volume sales to make their profit instead of parts and service sales. The Manufactures cut their own throats in this department with their own policies that forced the small local mom and pop dealerships out of business by forcing a sales quota and having to carry and sell the full line of product, even if there was no demand for certain models in their sales area. I had a few small dealers here in Alaska that were really good to me and we are still very good friends despite them no longer being dealers. I haven't bought a new sled since they closed their doors. I now prefer to build my sleds from scratch and not have to deal with the complete lack of personal relationships and respect that is now very common place in the big box dealerships.

It was the personal relationships that used to make this sport what it once was. If the new business model could somehow re-incorporate that we would all be better off, and they would never have an unhappy customer, regardless of how messed up the situation started out. With the relationship as the key to start with; the situation would likely never get messed up because someone would actually care enough to not let it happen in the first place!

 

[judger101]

i bought my nytro locally from a dealer and they were clueless. the guy showing me around the sled couldnt even figure out where to fill antifreeze and oil?? not that i would take my sled to a dealer for service anyways, i prefer small engine type shops myself.

 

[Merlin]

I have been doing business with RMS for the last several years and have had FABULOUS service from them.

Have bought 3 new sleds, 2 RZRs and a Quad.

No disrespect intended but the level of customer service you've received could be directly proportional to the amount of business you've given them............

It stands to reason that customers who spend lots can expect different treatment than those who spend little...............IMHO, the dealer who provides good all-around service with the least distinction between these 2 types of customers is a rare breed, very rare indeed!


Food for thought...............

 

[Going West]

If I loyally buy all my toys form one dealer and take all my warranty work to them and buy all my parts form them, then I sure hope he will give me a little preferential treatment over the guy who buys one sled form 300 miles away cause it was a couple of bucks cheaper.

 

[qbeam]

No disrespect intended but the level of customer service you've received could be directly proportional to the amount of business you've given them............

It stands to reason that customers who spend lots can expect different treatment than those who spend little...............IMHO, the dealer who provides good all-around service with the least distinction between these 2 types of customers is a rare breed, very rare indeed!


Food for thought...............

I see your point, but if you're trying to develop a relationship with a customer you better wow them from the beginning. One thing that I have learned in running is business is that it can be difficult if not impossible to tell who your high volume/$ customers will be in the future.

If you don't pay attention to the little guy then you may miss out on an opportunity when they become the big guy. How many of us started out with the purchase of just one sled. Over time our incomes go up(hopefully) and we buy more often; or our families grow and we buy more; or we refer others to the dealer and they buy more.

 

[mtncat1]

this guy's sled was sold from out from under him. with no way of replacing it,itis not his fault in any way. weather it was the frist sled he bought or the 20th,they took his deposit and didn't deliver what they promised,his only obligation to them was to pick up and pay off the balance. i've been in the automotive busness for over 25years and there is no excuse for this kind of behavior. they new it was his sled and sold it anyway because he was far away and wouldn't cause the headache a local deal would.also they left him with a warranty that doesn't match the vehicle,they should correct the problem unless they don't care about there reputation.and they should not advertise for out of state customers,just to lure them in then abuse them,sorry but there were no mistakes in this deal they did this because they didn't care about this deal.i hope they see this and are shamed into a responing sorry this is a sore spot with me.

 

[Merlin]

I see your point, but if you're trying to develop a relationship with a customer you better wow them from the beginning. One thing that I have learned in running is business is that it can be difficult if not impossible to tell who your high volume/$ customers will be in the future.

If you don't pay attention to the little guy then you may miss out on an opportunity when they become the big guy. How many of us started out with the purchase of just one sled. Over time our incomes go up(hopefully) and we buy more often; or our families grow and we buy more; or we refer others to the dealer and they buy more.

I agree 100%, hence my reference to a dealer who provides good service to the little guy being a rare breed...................Unfortunatley many proprietors lack your foresight..................

 

[Matte Murder]

Why would you treat customers equally if they aren't equal? I am not saying shaft the new guy or the smaller guy but you really think as a business owner you should treat everyone the same? Treat everyone well but your exceptional customers should be treated exceptionally. Just like you shouldn't prejudge people by how they dress or act you should have some basic customer service policies in place so that no one gets cheated, treated badly or not treated with respect.

 

[Matte Murder]

dylanrowe make sure you get the warranty cards with the correct vin in your name. There was a screw up on my 12 and it took some effort from Corey at Clems to straighten it out. Only way I knew there was a problem was that I got a postcard from Polaristar telling me my warranty was up and that I could get a 4 year from them for about $1000. The warranty should show in your name on their website but I would want those cards to be sure. IMO Polaris is looking for any way out of the warranty on their sleds.

 

[bparks]

i would file acomplaint with better business bureau and call polaris that is some bull **** and would piss me right off better be getting some free stuff for this deal

 

[Ditch pickle wis]

rexburg

The summer before last I bought a used side by side from Rexburg. With all the toys that I have bought over the years it was by far the worst buying experience I have ever had. It started out with them shipping me the side by side without a starter in it, and went downhill from there. The good thing is that I learned a valuable lesson (although expensive).

 

[mtncat1]

i'm not saying to not give better service to a loyal customer. but when some one paid for a sled in advance,you can,t just sell that sled to another customer, just be cause they may bring in more more buisness.when you take a deposit the dealer writes up a legal contract.this dealer broke that contract and lost the trust of anyone who would buy from them.is a hand shake enough,a promise or a legally binding contract enough to get them to deliver what was promised!just think if it were you in this guys shoes then start telling me about all customers not being equal.

 

[mtncat1]

yes matte if i wasn't clear when it comes to a deal .you are legally and morally required to treat them the same.

 

[Sxrlar]

Why would you treat customers equally if they aren't equal? I am not saying shaft the new guy or the smaller guy but you really think as a business owner you should treat everyone the same? Treat everyone well but your exceptional customers should be treated exceptionally. Just like you shouldn't prejudge people by how they dress or act you should have some basic customer service policies in place so that no one gets cheated, treated badly or not treated with respect.

WHAT? You are damn right they should be treated the same! Holy hell, one of the dumbest posts I have seen in a long time. Exceptional customers should be treated exceptionally? WHY, because they have more MONEY?

 

[Highmarker]

Bought 3 brand new sleds from Rexburg. I agree, the customer service sucks! Sales tried changing the price on my snocheck at pickup and "forgot" that I had put a down payment on it in the spring. I called their bluff and showed them the paperwork, along with down payment receipt and they changed their story pretty quick. Was also trading in a sled at the same time. Gave me a price I was happy with...then took it in the shop and came back saying no compression on either cylinder, offered $500 less than what was already agreed on. I again called BS as i knew that my trade was a solid sled. Told them I want to witness this compression test. So we go back in the shop and wouldn't you know it....both cylinders are perfect. Tech says "that's weird, don't know what happened the first time" yeah I bet you don't.

Point is, i have spent almost $35,000 there. And I still get treated like crap. So does a guy have to spend 100k to be treated fair?

I won't be back

 

[21deep]

Rexburg did the same thing to me as well. They offered me decent money for my trade, and when it came down to it they would stand by the initial trade and quote they gave me.

The only time I stop there now is to take a big healthy $hit. They have nice bathrooms. That's it.

I shop at action motorsports now and they are fantastic to deal with.

 

[mtncat1]

you know it's not like they talked to some one and they said, hey i,d like a blue pro next year and they said we'll save one for you ,then when you come in for it it got sold accidently ,and they take another sled and try and make it work for you .that kind of stuff happens at the best dealers.but to pre sell a sled then sell it out from under you thats another thing.

 

[Highmarker]

I shop at action motorsports now and they are fantastic to deal with.

Yes! Bought a RZR from Action and it was completely trouble free! Would have went back there for my sleds for sure!!!...except I'm not riding a Polaris. Best customer service I have ever had from a dealership, auto or power sports

 

[mtbroncrider]

i priced rexburg on my 13, and they were only $200 lower than my local dealer
hell, i would spent that just in diesel going to get it

so i bought anouther toy from my local shop




guess im skeptical of big outfits....i dont like MHC or rush peterbilt either

 

[sledhead_24_7]

this guy's sled was sold from out from under him. with no way of replacing it,itis not his fault in any way. weather it was the frist sled he bought or the 20th,they took his deposit and didn't deliver what they promised,his only obligation to them was to pick up and pay off the balance. i've been in the automotive busness for over 25years and there is no excuse for this kind of behavior. they new it was his sled and sold it anyway because he was far away and wouldn't cause the headache a local deal would.also they left him with a warranty that doesn't match the vehicle,they should correct the problem unless they don't care about there reputation.and they should not advertise for out of state customers,just to lure them in then abuse them,sorry but there were no mistakes in this deal they did this because they didn't care about this deal.i hope they see this and are shamed into a responing sorry this is a sore spot with me.

Well put!!

They took his $500 deposit last spring then sell the sled out from under him. Plain and simple. That people is a load of crap and should not be tolerated no matter how much $$$$ you've spent at a given place of business.

Then come up with some lame story to cover, please!! That is 1 more reason not to do business there.