Can understand your frustration, I've been there before(not with Robbie), but in general. I would maybe discuss your issue with Robbie. If some "azz hat" at McDonalds put pickles on your ketchup only cheese burger would you never eat at McDonalds again?Good to hear! Unfortunately for AVID (Robbie), one of his employees answered my e-mail inquiry and was a total azz hat to me when I inquired about getting some 9 tooth drivers machined for me. So I got another aftermarket company to pony up and machine them for me, and will never do any business with AVID again.