$60 a day? Are you serious?? WTF??? I gotta change careers!!
I do respect the m. of op. for responding on here. If he's willing to put his # on here, I'm willing to call and talk personally. Try tomorrow.
Togwotee room charge
- Thread starter dafarmer
- Start date
$60 a day? Are you serious?? WTF??? I gotta change careers!!
I do respect the m. of op. for responding on here. If he's willing to put his # on here, I'm willing to call and talk personally. Try tomorrow.
You'll be too worn out at the end of the day to worry about how many drinks the bartender didn't serve you. You can drink at home. Go there to ride. [/QUOTE]
Never to worn out a have a brew!!! Play hard all day, play harder at nite!
[/QUOTE]Never to worn out a have a brew!!! Play hard all day, play harder at nite!
$60 a person. I get a motor boat ride from h*ll and have to buy the first round. Yami I want a pay raise before I show you some better spots.
i only go there for because of the guides, but you have to tip them they dont make any real $$ there its mostly love of the sport and the people. as far as towels/sheets you must see the people in the carts ,just go up to them and ask for what you need and tip them, they'll take better care of you. if you have an attitude it will take longer for sure. food could be better but at least you can cook in the cabins. byob ,if you can still drink after riding all day good luck to you .at the altitude your better off with h2o and keeping yourself healthy above all else.
Checking In
Hey Guys!
Just stopping by to see how things are going.
I was reading something on page two that I wanted to respond to:
We have absolutely no tolerance for poor staff attitudes!
If a staffer get's handled roughly by a guest that's one thing, but if one of ya'll are simply asking for something we should be doing anyway, then there is no excuse!
Jeff, Rebecca, Ben, myself, or any of our other directors are here, at any given time, seven days a week, and are never too busy to hear about any concerns you may have regarding anything at all. Day or night one of us is always on call.
This morning I met with the front desk crew and asked that they never hesitate to get a director should there be any problems.
And please don't hesitate to ask for us by name should you have any.
Again, I just wanted you guys to know that I was paying attention and that we are continuing to address your specific concerns daily.
Any questions or any additional concerns please give me a holler!
Duncan
Hey Guys!
Just stopping by to see how things are going.
I was reading something on page two that I wanted to respond to:
We have absolutely no tolerance for poor staff attitudes!
If a staffer get's handled roughly by a guest that's one thing, but if one of ya'll are simply asking for something we should be doing anyway, then there is no excuse!
Jeff, Rebecca, Ben, myself, or any of our other directors are here, at any given time, seven days a week, and are never too busy to hear about any concerns you may have regarding anything at all. Day or night one of us is always on call.
This morning I met with the front desk crew and asked that they never hesitate to get a director should there be any problems.
And please don't hesitate to ask for us by name should you have any.
Again, I just wanted you guys to know that I was paying attention and that we are continuing to address your specific concerns daily.
Any questions or any additional concerns please give me a holler!
Duncan
Hi Duncan,
I just wanted to say thanks for listening. You have a lot of people that come to you for a vacation that is more than than just sledding..
I'm glad to see that someone is finnaly paying attention to what the visitors have to say..
Tog, Jan 24-30,'09
Well,on the PLUS SIDE, this was our 6th season in a row with Brian Nelson Tours at Tog, myself and the GF. I'm retired, she's a few years younger.
Generally we had no issue with the staff. We thot the housekeeping staff was doing a good job, and our room is usually no picnic. LOL! Rather than have our stuff all neat and orderly, it usually looks like a rummage sale. LOL.
Plus I have several high tech toys along, that I don't leave in plain view, but could easily be ripped off, and this has NEVER happened. Congrats to an honest cleaning staff!
We have found that the food is generally pretty good, but pricey for sure. Would be nice to have some kind of ala-carte menu, in addition to the bar menu and the dining room menu. We are not willing to pay $33.00 for a sea food buffet either.
on the NEGATIVE side:
One of our group was on a rant about being charged $11.00 for breakfast that consisted of oat meal , orange juice, and coffee. His comment, "if it weren't for the snow, this place would be out of business in 2 weeks."
Well, thats what he said.
We asked our server if we could order breakfast ala-carte, and he accomodated us, if we limited our selections to olny a couple items. No problem.
Generally found the dining room people friendly and top-notch service, IMO. We tipped accordingly.
The front counter people were hard working and trying to solve problems that seemed like management caused issues, but they were doing their best to help customers.Seems like the lodge accounting system needs a lot of work. Everybody in line had problems. They had us billed on one of their "packages" and we were clearly with Nelson Tours.
Then there was the Thursday night fiasco. Brian Nelson always has a private party for his guests. We used to have it in the Pavillion in the past.
But the Lodge suggested he have it in the fireplace room, so the Lodge wouldn't have to haul all the food, bar, and place settings down there.
So here we are at 6:00pm and the staff is confused, saying they don't have any knowledge of the arrangement. The fireplace room is reserved by another group, and we end up with 34 people in the dining room.
The food was decent, however, but the kitchen was running short of items, and went the extra 10 miles to provide entree's.
I've been friends with Brian for over 25 years, and I've never seem him upset and annoyed like Thursday nite, after he had talked to the kitchen manager, dining room manager, etc, many days in advance, and the Lodge STILL gets it wrong.
Myself and GF spent over $250 on food during the week, much of that amount at the Lodge. Its not the "help's" fault that problems occur. It's the management system. IMO.
PLUS SIDE again.
My Christmas present to my GF was a Yellowstone sled tour , as she had never seen the Park, ever.
I booked the tour thru the Tog Lodge. We went on the "Old Faithful" tour. Although it was -20F on Tuesday, our guide Travis Allen was excellent. Great knowledge of all the geo-thermal sites we visited! And kept our group on schedule besides.
But I'm NOT impressed with the junky Yamaha Venture 2-up sleds that dart so bad, our guide said "don't fight it, just try to keep it between the snow banks on the right and left. (That's a distance of about 30 ft. BTW.) BUT his expertice exceeded the cheezy sleds. "Cat TZ-1's would have been much better!! So for 100 mile distance , we proly put on 25 more with the darting.
We really enjoyed the tour though!
As I said, the Tog guide made the difference.
Well,on the PLUS SIDE, this was our 6th season in a row with Brian Nelson Tours at Tog, myself and the GF. I'm retired, she's a few years younger.
Generally we had no issue with the staff. We thot the housekeeping staff was doing a good job, and our room is usually no picnic. LOL! Rather than have our stuff all neat and orderly, it usually looks like a rummage sale. LOL.
Plus I have several high tech toys along, that I don't leave in plain view, but could easily be ripped off, and this has NEVER happened. Congrats to an honest cleaning staff!
We have found that the food is generally pretty good, but pricey for sure. Would be nice to have some kind of ala-carte menu, in addition to the bar menu and the dining room menu. We are not willing to pay $33.00 for a sea food buffet either.
on the NEGATIVE side:
One of our group was on a rant about being charged $11.00 for breakfast that consisted of oat meal , orange juice, and coffee. His comment, "if it weren't for the snow, this place would be out of business in 2 weeks."
Well, thats what he said.
We asked our server if we could order breakfast ala-carte, and he accomodated us, if we limited our selections to olny a couple items. No problem.
Generally found the dining room people friendly and top-notch service, IMO. We tipped accordingly.
The front counter people were hard working and trying to solve problems that seemed like management caused issues, but they were doing their best to help customers.Seems like the lodge accounting system needs a lot of work. Everybody in line had problems. They had us billed on one of their "packages" and we were clearly with Nelson Tours.
Then there was the Thursday night fiasco. Brian Nelson always has a private party for his guests. We used to have it in the Pavillion in the past.
But the Lodge suggested he have it in the fireplace room, so the Lodge wouldn't have to haul all the food, bar, and place settings down there.
So here we are at 6:00pm and the staff is confused, saying they don't have any knowledge of the arrangement. The fireplace room is reserved by another group, and we end up with 34 people in the dining room.
The food was decent, however, but the kitchen was running short of items, and went the extra 10 miles to provide entree's.
I've been friends with Brian for over 25 years, and I've never seem him upset and annoyed like Thursday nite, after he had talked to the kitchen manager, dining room manager, etc, many days in advance, and the Lodge STILL gets it wrong.
Myself and GF spent over $250 on food during the week, much of that amount at the Lodge. Its not the "help's" fault that problems occur. It's the management system. IMO.
PLUS SIDE again.
My Christmas present to my GF was a Yellowstone sled tour , as she had never seen the Park, ever.
I booked the tour thru the Tog Lodge. We went on the "Old Faithful" tour. Although it was -20F on Tuesday, our guide Travis Allen was excellent.
Great knowledge of all the geo-thermal sites we visited! And kept our group on schedule besides.But I'm NOT impressed with the junky Yamaha Venture 2-up sleds that dart so bad, our guide said "don't fight it, just try to keep it between the snow banks on the right and left. (That's a distance of about 30 ft. BTW.) BUT his expertice exceeded the cheezy sleds. "Cat TZ-1's would have been much better!! So for 100 mile distance , we proly put on 25 more with the darting.
We really enjoyed the tour though!
As I said, the Tog guide made the difference.
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Duncan, I hope you have the powers to fix all of the above. Not one of them is exagerating.
Duncan,
Thanks for the replies!! Glad you are trying to make things better.
Thanks for the replies!! Glad you are trying to make things better.
Just got back from Tog.
The house keeping has changed from -0 to 4.8 star ( need to leave more TP ). They even did our dishes the fisrt day. The next day we felt bad so we did the dishes before we went riding and let them drip dry on the table. When we got back the dishes were put away.
Only went to the bar one night, so hard to give a fair report. Service is better (-0 to 3 ).
Cant say anything about the food. Cooked in the cabin the whole time.
Duncan, I would still like to know about the 5% service charge?
I hate extra charges other than tax. If you want 5% more add it to the rate not hide it at the end.
As Frank would say thanks for the memories.
The house keeping has changed from -0 to 4.8 star ( need to leave more TP ). They even did our dishes the fisrt day. The next day we felt bad so we did the dishes before we went riding and let them drip dry on the table. When we got back the dishes were put away.
Only went to the bar one night, so hard to give a fair report. Service is better (-0 to 3 ).
Cant say anything about the food. Cooked in the cabin the whole time.
Duncan, I would still like to know about the 5% service charge?
I hate extra charges other than tax. If you want 5% more add it to the rate not hide it at the end.
As Frank would say thanks for the memories.
we were also at tog from feb 4-9. i wouldn't say anything was bad, housekeeping came 2 times in 5 days which was fine with me. the second time they didn't make my bed but left a note saying that there were not comfortable moving my belongings which was my video camera and other valuable electronics. i respected that quite a bit. i didn't care that they didn't make the bed, and i wouldn't even remembered i left my camera out if they didn't leave a note. the hot tub was open, and got beers at the bar when i wanted them. i feel for the location you cannot beat the price. they cabins are small but i am not paying to stay in the cabin, i am paying to stay on the mountian right in the good snow.
S
Sleddingfarmer
Member
Saw your yellow chevy in the lot while I was there had another sled in the back correct?? Saw a black/red renegade on the hill one time but never saw it riding around in the lot...
Anyways I was out there from feb 5-11... Reading many posts here so far this season, I wasnt sure what to expect there this yr but overall I was pleased.
We stayed on the 3rd floor of the lodge and I think housekeeping came almost everyday as I think the bed was made everyday if i remember. Really not a big deal to me. Like above im really just there to ride and dont need to be pampered. Having the whole lodge on a wireless network was nice and appreciated. Beat having togo down in the lobby to get the signal like last yr.
I thought the food was better this yr(actually talked w/chef our first afternoon there at the bar) over last yr, still could use abit more selection at both breakfast and dinner but thats jmo, cant beat the biscits tho.
Hadnt spend alot of time in the bar area til this yr, but 3 of the 4 bartenders were good. The two girls my age(20's) were nice to talk to and pretty cool, the one w/the dreads was good to. The other one was kinda b!tchy one night when the social hr room was full and we wandered over...Some of the local microbrews were good
Outside of one or two the staff was friendlier and overall seemed more compantent than lasts. I wont name names but the two shaved head servers in the grizzly were cool guys, the other w/hair was a dink.
The only thing that wouldve made it better was had they gotten some snow. What couldve been better is they only got a few ins at best the entire time we were there but they could use a good 18-24" snowfall. Our guide Jeff was great and got use to nice some play areas each day.
Also what is the deal w/the insurance rates?? Up to 40-45/day and a 1200(i think) deductible? I kinda want a mtn sled so i signed off and figure if I crash it then ill get my sled..Almost got it to
Anyways, I was happy how my trip turned out this yr. I went out w/some different folk than in the past and that made it fun but not experiencing any of the issues discussed here was nice too...Didnt happen to notice any extra charges or anything on any of our bills either, so dont what happen w/you other guys?
Have to work on getting some photos...
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yep, that was us with the yellow chev. and the black/red gade is mine. did you guys fly out there? if not that must have been a long drive. i agree about the bar, the 2 girls were pretty good, i definitely had enough drinks! maybe a few to many, the last day of riding was painfull.
It's good to hear!
Hey Guys!
It is really good to hear that we're seeing some improvement!
I really appreciate all your comments!
The results you've seen are a direct result of the feedback you've given!
The 5% service fee is a way for us to give an end of season bulk gratuity to all our staff (Housekeepers, Snow Shovelers, Gas Station Attendants) based on their performance during the season. Each staffer's supervisor grades them 1-5 based on various performance topics like friendliness, attendance, quality of work, etc. Then at the end of the season 100% of the Service Fee Pool is distributed to the staffers... each one's portion appropriate to their score.
Again guys I really appreciate all your feedback!
Keep those comments and questions coming!
Duncan Allinson
Hey Guys!
It is really good to hear that we're seeing some improvement!
I really appreciate all your comments!
The results you've seen are a direct result of the feedback you've given!
The 5% service fee is a way for us to give an end of season bulk gratuity to all our staff (Housekeepers, Snow Shovelers, Gas Station Attendants) based on their performance during the season. Each staffer's supervisor grades them 1-5 based on various performance topics like friendliness, attendance, quality of work, etc. Then at the end of the season 100% of the Service Fee Pool is distributed to the staffers... each one's portion appropriate to their score.
Again guys I really appreciate all your feedback!
Keep those comments and questions coming!
Duncan Allinson
S
smarlenee
ACCOUNT CLOSED
Even rude to onstar
This weekend, on the evening of February 21st, I used my OnStar to look for a room at TML. After nearly ten minutes of waiting, my OnStar advisor came back to me, completely astonished. She told me that she tried to call several times, with no answer, then when she finally got an answer, the receptionist at TML was SO RUDE that my OnStar felt that she must have gotten a wrong number. Again, she called back and tried to reserve me a room. Again, the receptionist was incredibly rude and even hung up on her. She came back to me, laughing in disbelief, and told me that in the years she has been at OnStar, she has NEVER encountered a resort that was so rude. After that experience, you can bet that I won't even bother to check rooms at TML.
This weekend, on the evening of February 21st, I used my OnStar to look for a room at TML. After nearly ten minutes of waiting, my OnStar advisor came back to me, completely astonished. She told me that she tried to call several times, with no answer, then when she finally got an answer, the receptionist at TML was SO RUDE that my OnStar felt that she must have gotten a wrong number. Again, she called back and tried to reserve me a room. Again, the receptionist was incredibly rude and even hung up on her. She came back to me, laughing in disbelief, and told me that in the years she has been at OnStar, she has NEVER encountered a resort that was so rude. After that experience, you can bet that I won't even bother to check rooms at TML.
OnStar
Hi Smarlenee,
Would you happen to have the telephone number that your OnStar advisor called?
Duncan Allinson
Hi Smarlenee,
Would you happen to have the telephone number that your OnStar advisor called?
Duncan Allinson
Duncan
as a business owner and employer, might I make a suggestion.....why not tie the bonus that we as consumers of service at your wonderful lodge, and the fact that we are paying the 5% service fee be able to have input through customer satisfation surveys completed at checkout time to what departments desrve props for their service. Naturally not all would be fair and accurate just due to the fact that some folks are never satisfied, but you could throw the best ten and worst ten out. It seems to me that if you tied the employees pay to getting a positive review from their customers you may see quite a turnaround in some attitudes. Works well for me.
Will be out to visit you guys again in march!
as a business owner and employer, might I make a suggestion.....why not tie the bonus that we as consumers of service at your wonderful lodge, and the fact that we are paying the 5% service fee be able to have input through customer satisfation surveys completed at checkout time to what departments desrve props for their service. Naturally not all would be fair and accurate just due to the fact that some folks are never satisfied, but you could throw the best ten and worst ten out. It seems to me that if you tied the employees pay to getting a positive review from their customers you may see quite a turnaround in some attitudes. Works well for me.
Will be out to visit you guys again in march!
S
Sleddingfarmer
Member
They kinda have one, tho I dont think its quite what you are talking. About a week ago I got a survey from the lodge/GM Jeff ???? on my early feb trip. It was broken down to different sections and service etc.... There were comment boxes where you could name names if you so desired. I didnt directly give names but used certain characteristics that were easily detectable...
Had some friends go to Tog. last week and it sounds like the housekeeping went back down the toilet. We are going there next week. Might have to give Lava Mountain or Turpin Medow a call and check them out.
Housekeeping
Hi Dakota,
Did your friends happen to mention any specifics around their negative housekeeping.
Given your last post (February 12) I really got the impression we were headed in the right direction.
Any additional feedback would be very appreciated.
Duncan
Hi Dakota,
Did your friends happen to mention any specifics around their negative housekeeping.
Given your last post (February 12) I really got the impression we were headed in the right direction.
Any additional feedback would be very appreciated.
Duncan
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