Snowcheck stolen from dealer lot before delivery

[Danbot]

So far, there are no similar snowcheck Std's available from other dealers, we are a month past snowcheck payment deadline now and these things get scooped up pretty quickly on Nov 1st.

At this point, they have set aside a Pro for me and we are hashing out what he will add to it to make it closer to what I was supposed to get. Electric start, the snowcheck storage options, golden ticket, and the upgraded shocks. Nowhere near what I should have, but if I push too hard they will just refund my purchase price and I'll be worse off. Polaris HQ should be backing this as far as I'm concerned but they want nothing to do with it.... from their standpoint, their responsibility ended when my dealer took possession of the crate.

 

[szotty]

It is ur dealers problem Forsure not polaris but ur dealer should make right or close to right as it can get

 

[mountainhorse]

Just re read this.
...

Question.. Did you already pay in full before it was stolen?

Was it in their care when the sled was stolen?



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[Danbot]

Good question, here's the timeline:

-Oct 29th Got the phone call that my sled had arrived in a shipment and had till Oct 31st to secure payment according to snowcheck rules. Sled would not be able to be built for weeks to come... no biggie as I had just had knee surgery and would have a late start to my season anyhow.

-Oct 31st I drove to the dealer and paid for the sled in full with a certified cheque from my local bank, who the loan was financed through. At this time we picked a date for the sled to be built and picked up (Nov 28th). I was provided a regular invoice receipt for the payment as well as some instructions that I would receive 10% discount on all accessories purchased on delivery date (Nov 28th). I did not sign delivery paperwork or receive NVIS.

-Nov 24th salesman called to let me know my sled had just been built, and wanted to know what time on the 28th I would be there to take delivery of the sled, I told him after lunch on the 28th.

-Nov 28th I was at a post op checkup with my knee surgeon at about 930 am when the salesman called and told me the sled had been stolen from their outdoor storage through the night. All he could say was don't bother coming today, and they needed time to figure what to do.

So yes, it was payed for in full. I had received my golden ticket by registered mail last week so they obviously registered it as paid... but i have not signed delivery papers... it was in their responsibilities and their choice to leave this thing outside.
At this point it seems impossible to locate an available similar sled since it was unique to snowcheck in several ways. 163 chain case model, 60th Ann LE, and the included upgrades with snowcheck.
What he has in Stock to work with are a couple 163 Pro's.
I would be missing:
-My chain case chassis, 60th Ann LE package, upgraded shocks, e start, and the storage options.
-The storage and e start is easy for him to fix..... done.
-the shocks I asked to be supplied or reimbursed
-the golden ticket status is unknown since it is tied to a serial number he will be declaring stolen

The manager said he would investigate what he can do about the shocks and golden ticket but seems unwilling to throw more at me to compensate for the loss of my preferred choice of drive train or LE package.
I fear if I push too hard he's just going to say sorry and refund my purchase price in which case I lose more than accepting his "half way" deal.
He is going to call back within 2 days with his offer so I don't know for sure what it is. I plan to spend some time on the phone with Polaris HQ again tomorrow, but judging from my chat with them on Friday, I don't expect any support

 

[kanedog]

Prepare for an all out finger pointing, excuse laden speech from dealer as to why you can't have the exact sled you wanted and snow checked.
Sad, but be prepared to move on. It will ruin your season if you let it.

 

[szotty]

I would wounder if they would give u a td model pro cus it's limited edition also I would try to push for that with the golden ticket and the storage options

 

[Danbot]

I would wounder if they would give u a td model pro cus it's limited edition also I would try to push for that with the golden ticket and the storage options

I asked about a TD since it's closer than a Pro... He has none left in Stock and says he cannot get one.
Again... I'm trying not to push too hard because he can at anytime just refund me my purchase price and leave me in a less desirable position. I have no backing from Polaris HQ to make this stuff happen.

 

[LoudHandle]

Another option is have them get you a PRO RMK that is loaded with the same color options / decals, rails, spindles, etc. as the standard RMK you ordered was. In addition they should provide you with all the necessary standard RMK parts to make the sled you actually ordered and was stolen.

Other than being 1000 miles (+/-) away; I would be happy to spend 12-18 hours to disassemble your sled remove the PRO parts (and retain them to cover my labor, at their expense) and reinstall the standard parts to make your sled how it was ordered.

Granted the dealership could do the same thing but I do not trust those minimum wage clowns to touch my sleds. Just My Opinion

If it were to come to this, they can build the entire sled from parts and get the colors / decals and everything perfect. Expensive? Yes, but that would be the right thing to do and insurance is paying for it so, why not. Dealerships need to figure out that doing the right thing will retain repeat customers and attract new ones, Pissing a customer off does far more harm than the money initially saved.

 

[szotty]

Yeah I can see ur position but his insurance should be covering not like he is paying for it out of pocket And I wouldn't jump in his offer just take it all in and see if it's the best option he has to work out somewhat cus will hurt business in long run with word of mouth and the web tell I would just try to see if he could dealer trade for a pro td series with the storage and some goodies and tell him to leave the shocks on that come on would be faster and better for u than them trying to make one cus I don't trust the stealerships

 

[szotty]

My buddy has a 2014 pro new last spring 60 miles on it and I got the same one u ordered in155 and I can say after this I wouldn't be happy with his and I have 10 miles on it now just the dealer needs to see a pro and the snow check wasn't apples to apples and it was there fault on there lot never in ur possession yet

 

[Reg2view]

If there's a lien with a VIN, it may get more complicated in short order.

Your instincts are good - the dealer could easily just toss your payment back at your and call it a day. Whether you took delivery or not, you have the financial risk, not him. Getting a decent deal on a replacement sled/extras is about as far as you may get, if he's a standup dealer, short of a returned payment. And that's about it. I truly hope there's karma with your bad luck, and you get some good luck in return.

 

[wjl]

After re reading personally I would ask for my money back in full. I know this goes against what everyone is saying and you want a sled.
Call it a learning experience and order next year. As much as you want a sled it is not going to be what you ordered.
Side questions:
I don't know the canada laws, so is this sled registered to you ( paper work finished) only signed accepting delivery was needed?
So it was yours but not handed over and it got stolen. Could the dealer say tough luck ( hope not)

 

[Danbot]

Yes there is a lien on the sled through my bank of choice. The loan is a secured loan tied to the vin# of the stolen sled. Obviously with a statement from the dealer on what has happened, and a vin# from a replacement sled my bank would be fine with it. I have not registered or insured the sled, that would have been done the moment I brought it home.

The delivery paperwork was never signed though and this is what makes this theft the dealers problem and not mine. The manager HAS claimed full responsibility to replace the stolen sled with a package that makes me happy, or to refund the full purchase price.

Even if his package falls short of my expectations, it will be a better deal to me than getting purchase price refunded. I feel trapped for sure.

 

[wjl]

Stupid thrives sucks.
Was your sled the only one stolen? Inside job?

 

[Snowbird11]

complicated situation. in order to operate as a dealer, the dealer should have insurance to cover your loss. I'm not insurance savy but i'd guess that there will be a disconnect between the replacement cost and an insured value. I'm naturally skeptical of salesmen/dealers. Is it possible for him to claim that sled at an actual replacement value and buy you off at the his cost of a pro?

I certainly hope this gets resolved to your satisfaction.

 

[Danbot]

Only one that night Yup... probably the only new sled in the yard though. Dealer is reputable I don't suspect anything like that, wouldnt affect the outcome for me anyways.
Manager says he's lost 3 units (didn't say if they were all sleds or quads) in the last year and recovered one... previous to that nothing had gone missing in 15 years or more.

 

[mountainhorse]

Just reading your account of the situation...payment dates etc.

My opinion.

It is simple now actually.

You paid for the sled. It was your property and the dealer had told you when you could pick it up.

During the time that YOUR new sled was in their care, it was not secured well enough and was lost to thieves.

There were NO "freebies" given to you by anyone... you contracted for the unit, you paid for the unit and the dealer, because the unit was not secured properly, lost the unit.

The value that your dealers insurance company will need to provide you with is the ACTUAL replacement cost... including all options, included warranties and all included accessories.... of YOUR new ZERO mile sled stolen while under their care.

You will need to get the name and contact information of the agent for the insurance company that is handling the claim.

The simple fact that there is NO easy to find exact replacement for the sled you purchased is testament to the now higher value of the the sled that you have purchased and paid for....

Don't be quick to accept the first offer that they give you...unless it meets your needs and gives you exactly the sled that you want. and don't leave without the information of their insurance company.

BTW... Jdrice was correct...The closest, "in season", substitute for your unit that was stolen is a Terrain Dominator (TD Series) PRO RMK... It has the shocks, painted suspension and accessories... But does not have the extra cooler nor the more robust drivetrain....It has a couple of extras like the bumpers though which may be a good tradeoff for you. Just make sure that you get ALL the accessories (ES,Bags etc) that ARE available and the warranty they provide is comparable to what you purchased... read the fine print to make sure the warranty DOES include all items in the original for the original period of time or better.

Remember that it is your dealer that needs to make this right... and that you are going through a lot of extra worry and time to take care of this. They need to act in good faith so that you get fair compensation for what you've already paid for.

Edit:

Just checked... looks like riversideyamaha-suzuki.com has both the 163 TD AND a 163 Anniversary Edition PRO in stock.... The Anniversary version will give you all the color options that you want... but will need to get completely accessorized to meet the Level of INCLUDED snowcheck accessories that you've already paid for and a replacement chassis assembly with cooler for you.


Lastly...Your dealer CAN provide you with a replacement for what you had ordered...
The matte black full bulkhead/tunnel/chassis with the cooler and ALL other items in the 60th version you purchased IS available and can be ordered. They show availability according to my sources.

2205693-1375 KIT, MY 15 CHASSIS, 163 W/CC, RED/BLK [INCL. BULKHEAD][LE 60TH ANNIV]


Also noticed that there is a current promotion for extending the warranty on all RMK's (and PRO RMK's)... I'd push for that to help compensate you for your time.



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[mountainhorse]

Again my opinion.

As far as the lien on the sled... YOU, DANBOT, are responsible to pay them off... not the delaler.

The Sled is yours and the replacement will be as well based on my understanding.




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[Dartos]

Even though it is the dealership's insurance company, the coverage is for the loss of the vehicle, not the replacement. So insurance only pays for the value of the stolen sled.

The dealer appears to be willing to help but it is tough to replace a limited production vehicle that is already out of production.

 

[Danbot]

I don't pretend to understand business insurance but I imagine it's similar to normal insurance we all deal with.
My guess is that the insured amount a dealer would get on a new snowmobile theft like this would have a deductible of some size, and would be related to the invoice price, possibly not including the items marked $0.00 on the invoice / delivery paperwork (the snowcheck upgrades and 60th package).. hard to say tho. I have a feeling his insurance on this won't cover all the extra's he throws in with the pro for a "make me happy package".
Seems like a situation that should be covered in the snowcheck contract since we can sometimes spring order such unique hard to replace machines. Polaris should have something written so that nobody has to face a loss this way, I never had the chance to protect my sled. I have been hiding gps tech on my bike all summer and installed video surveillance on my property... I was geared up to protect my new sled.