Silber turbo what a discussion

[RMK900Tractor]

Push Turbos is going to offer ya better customer service?? That's funny. You'll be back on here next season bitching about them too. At least Silber has dealers that can get you instructions. Do Push install instructions even exist yet? Winters winding down and I've not heard many success stories on the Cats or Poo's.

The reason I am thining about Push Turbos is because they ended up helping me get my Silber kit running. Very helpful when I could not get any Silber assistance eventhough Justin was 5 miles away from where I was staying at the time. However, I will do a lot more research before I spend any more of my money on another trubo kit - and you can bet the farm my money will not go towards a silber kit!!! Even if it is the best kit available and can make your sled levitate and spit gold coins out of the exhaust!!!!

 

[EZmoney]

The reason I am thining about Push Turbos is because they ended up helping me get my Silber kit running. Very helpful when I could not get any Silber assistance eventhough Justin was 5 miles away from where I was staying at the time. However, I will do a lot more research before I spend any more of my money on another trubo kit - and you can bet the farm my money will not go towards a silber kit!!! Even if it is the best kit available and can make your sled levitate and spit gold coins out of the exhaust!!!!

So what was it Push did to get your silber kit running, what was wrong with it?

 

[mnsledder]

My buddy and I delivered our sleds to Justin on a friday and he installed the kits over the weekend so we could shoot out west that Monday. ( Cant find service like that anywhere ) Our sleds ran great and we are very happy/ pleased with the kits. Our sleds have been trouble free and I would personally recommend their kits to anyone. I had one issue with a gauge and they cleared it up.

 

[Silber]

FYI

Silber has no Cronies on the forums. Even my close group of riding buddies dont even waste their time on the forums.

 

[butcher1]

silber

Hey I just seen you and your riding bud in west last week looks like you guys took up boxing but forgot to take boxing lessons.... better get a pair of shades.

 

[sledking]

I have a silber turbo and love it. I had problems with the intial setup and called justin and he answered all my questions no problem and I bought the kit used from someone else not directly from him. Also when I was in the market of buying a turbo (and I think everyone that has any brand of turbo can vogue for me) that you have to expect to run into issues and have to be able to work on the sled and problem solve yourself. I live in MN and had my turbo tuned in here. I got out west the first time a few weeks ago and had a bunch of issues right away and had no cell service or internet to get help so I figured it all out on my own. You have to be mechanically inclined to own a turbo. Dont expect to get something that will be bolt and go. Also dont expect someone to drop whatever they are doing to just help you cuz you are upset its not working. Justin gets a sh1t ton of calls so its impossible to please everyone and also make innovations in the aftermarket snowmobile world like justin is.

 

[snow4shover]

Why do people always have to start a forum bashing when they have a problem and the people they call aren't willing to jump through hoops to help them. All it does is upset everyone and waste people's time. The snowmobile market is the hardest market to support. I do technical support for a living for the every industry from cars to scooters and dread the snowmobile season. I'm on the phone constantly helping people. I work ten hour days and have several phone calls that last 60-80 minutes with the longest being 122 minutes this year. If that is the case I can only take 8-10 calls a day and that is skipping lunch. Just cause you spend 4k-8k on a turbo doesn't mean you have a dedicated tech. support department for yourself. People will buy a product expect you to drop everything to help them with every problem. People need to start taking a little more responsibility for their purchasing decisions. Most companies out there try to make promises for deliver dates and support issues but it is really hard. I don't think anyone on here will understand this unless they are selling products to snowmobilers. This industry is most high demand, stressful and lowest profit of them all.

I'm sure you guys all realize I work for Dobeck Performance. Every summer we sit down and discuss if it is worth the hassle to make snowmobile controllers. We always agree it is cause we don't want to leave our customers out to dry. The more and more I see threads like this makes me think how we should just stop building controllers and take the winter off. At least that way I could actually enjoy winter for a change and ride.

 

[Silber]

Hey I just seen you and your riding bud in west last week looks like you guys took up boxing but forgot to take boxing lessons.... better get a pair of shades.

Jim needs to learn to strap his Helmet, Those polaris bumpers pack a Mean Punch. HAHA, his eye is still black and blue.

 

[tree climber]

not everybody has the knowledge or tuning experience for a turbo kit.... unfortunately for people like silber there is no aptitude test to keep the kits out of the hands that are only capable of bad mouthing from a keyboard

 

[550iq]

Why do people always have to start a forum bashing when they have a problem and the people they call aren't willing to jump through hoops to help them. All it does is upset everyone and waste people's time. The snowmobile market is the hardest market to support. I do technical support for a living for the every industry from cars to scooters and dread the snowmobile season. I'm on the phone constantly helping people. I work ten hour days and have several phone calls that last 60-80 minutes with the longest being 122 minutes this year. If that is the case I can only take 8-10 calls a day and that is skipping lunch. Just cause you spend 4k-8k on a turbo doesn't mean you have a dedicated tech. support department for yourself. People will buy a product expect you to drop everything to help them with every problem. People need to start taking a little more responsibility for their purchasing decisions. Most companies out there try to make promises for deliver dates and support issues but it is really hard. I don't think anyone on here will understand this unless they are selling products to snowmobilers. This industry is most high demand, stressful and lowest profit of them all.

I'm sure you guys all realize I work for Dobeck Performance. Every summer we sit down and discuss if it is worth the hassle to make snowmobile controllers. We always agree it is cause we don't want to leave our customers out to dry. The more and more I see threads like this makes me think how we should just stop building controllers and take the winter off. At least that way I could actually enjoy winter for a change and ride.

It happens because the aftermarket is trying to bring order to chaos. Most folks that have trouble with the aftermarket do not understand the workings of whatever they are trying to improve anyway, so you are looked at for answers to questions they cannot ask. And the ones that vent on this venue cannot appreciate that fact. Well it sure seems that way to me anyway. Just saying. 550iq

 

[RMK900Tractor]

not everybody has the knowledge or tuning experience for a turbo kit.... unfortunately for people like silber there is no aptitude test to keep the kits out of the hands that are only capable of bad mouthing from a keyboard

I don’t dispute the fact turbo are no for everybody. But Let me assure you, I have the aptitude to install and troubleshoot a turbo. I have spent many years pulling wrenches on cars, trucks, motorcycles, semis, etc…. I know my way around mechanics and electronics. These turbo is really not that complicated – it comes down to a bunch of plumbing to route exhaust and air in and out of an engine. The real magic is in the electronics.
What I am complaining about is when the guy leaves you high and dry and won’t answer a phone call or even stop by to help you that’s when I get mad. You have no idea of how many times I had to call to get missing parts shipped or how I had to solder / unsolder wires because I got sent the wrong controller instructions or change out oil pumps that did not work, etc………. I understand turbo systems can be a handful but when you cannot even get basic support from the system designer that is when I speak-up. I got handed a bucket full of crap that I had to sort out. I finally figured out Justin sent me a used Attitude controller box that had a bad boost sensor so I was not getting any secondary fuel. Derek at Attitude was great and did more to help me out than Justin.
I work for a large mobile equipment component manufacture so am very familiar with dealing with issues such as quality problems or misapplication of the product. I always make sure I always return my customer calls and make sure problems are resolved. I am proud of our product line and take pride in making my customers satisfied. I don’t screw anybody over – I have a conscious!
So bottom line is – I don’t give a crap if you listen to me or take my advice but at least I did my best to warn you!

 

[108snowbandit]

You say spend another 1000 on a different kit? Show me a 5300 boondocker invoice for a 13 kit,

 

[Spaarky]

The reason I am thining about Push Turbos is because they ended up helping me get my Silber kit running. Very helpful when I could not get any Silber assistance eventhough Justin was 5 miles away from where I was staying at the time. However, I will do a lot more research before I spend any more of my money on another trubo kit - and you can bet the farm my money will not go towards a silber kit!!! Even if it is the best kit available and can make your sled levitate and spit gold coins out of the exhaust!!!!

So, what exactly did Push do to fix your sled?

Did you seek out Justin in West to try and help out?

 

[RMK900Tractor]

So, what exactly did Push do to fix your sled?

Did you seek out Justin in West to try and help out?

Oil pump went out when I arrived in W. Yellowstone. got in contact with Mike Schad (installs for Push) and he helped me identify a Napa fuel transfer pump that limped me through the trip.

Yes, I tried to seek out Justin. He was staying at a cabin less than 5 miles asway from where I was staying. How do I know that? Because my buddy who rented the cabin was asked by the cabin owner if he ad extra room and if Junstn and a buddy could stay there with him - who, by th way, never gave my buddy a dime for staying there for part of the week - so my buddy go stuck with 100% of the bill. I called Justin numberous time and texted. He only picked up the phone when I used my other buddys phone who he did not recongnize the phone number. Also, texted me back and said he would stop by my cabin to help but never showed up after 3 days of waiting around. I later learned he had retuned back to MN.

 

[jeepin270]

Where is all the mods at? Its nice to see a vendor be able to stick up for himself, whether he is right or wrong. Why do other vendors on this site get the royal treatment as far as getting called out for their bs service. Justin maybe u should have horse over for a sleep over and then u wont have to worry about these threads.

 

[Silber]

Where is all the mods at? Its nice to see a vendor be able to stick up for himself, whether he is right or wrong. Why do other vendors on this site get the royal treatment as far as getting called out for their bs service. Justin maybe u should have horse over for a sleep over and then u wont have to worry about these threads.

Its what these forums are all about, not only snowmobile forums all of them.

Anyways most of the above statements are all false.

Ask anyone that has ran into us while we are testing we go above and beyond for people.

 

[Boston Racing]

The reason I am thining about Push Turbos is because they ended up helping me get my Silber kit running. Very helpful when I could not get any Silber assistance eventhough Justin was 5 miles away from where I was staying at the time. However, I will do a lot more research before I spend any more of my money on another trubo kit - and you can bet the farm my money will not go towards a silber kit!!! Even if it is the best kit available and can make your sled levitate and spit gold coins out of the exhaust!!!!

You have been around long enough to know you could have called me as well.

Sometimes we just can't answer the phone. Thats why you have a couple options to call. Good Luck with your future turbo purchases. Try this, Call a few of the turbo makers on the weekends or after hours....After all thats what you are pissed about.

 

[RMK900Tractor]

Its what these forums are all about, not only snowmobile forums all of them.

Anyways most of the above statements are all false.

Ask anyone that has ran into us while we are testing we go above and beyond for people.

NOTHING I have said is untrue!!!

Let me know if you want to go head-to-head out on these public forums.

I will pull out my documents that document the timeline and every issue I had and post it all here for all to read

Just dare me!!

I have 6 guys that were there with me in West Yellowstone that can verify all the events.

Are you dumb enough to think I just sit around here and try to dream up stuff to bash you over?? I got much better things to do like run my business.

You treated me like such an a** that I am making sure others know about how you are.

EVERYTHING that I have posted is 100% true and you know it. So quick saying it is not true!!

I spend a lot of money with you for a BS piece of crap kit that had extremely poor insulation instructions and defective parts. If you would have just handled the issues like any legitimate business person would have I would not be out here posting.

 

[RMK900Tractor]

You have been around long enough to know you could have called me as well.

Sometimes we just can't answer the phone. Thats why you have a couple options to call. Good Luck with your future turbo purchases. Try this, Call a few of the turbo makers on the weekends or after hours....After all thats what you are pissed about.

First off, I did not know about your company. I have mostly seen you posts in the past year or so.
AGAIN, I am not disputing turbo manufactures don’t answer the phone on the weekend. What I am saying is to buy from someone that has a legitimate business that has someone at the phone come Monday morning.
Justin full knew I was having problems and abandoned me – That’s my issue.
I am not saying the kits need to be 100% flawless right out of the box – what makes the difference is how the problem is handled.
I got hosed and am p***ed and not going away – I will continue to post and talk about my experiences. The truth is the truth and I am not making anything up - 100% factual and documented.

 

[friscospices.com]

Oil pump went out when I arrived in W. Yellowstone. got in contact with Mike Schad (installs for Push) and he helped me identify a Napa fuel transfer pump that limped me through the trip.

Yes, I tried to seek out Justin. He was staying at a cabin less than 5 miles asway from where I was staying. How do I know that? Because my buddy who rented the cabin was asked by the cabin owner if he ad extra room and if Junstn and a buddy could stay there with him - who, by th way, never gave my buddy a dime for staying there for part of the week - so my buddy go stuck with 100% of the bill. I called Justin numberous time and texted. He only picked up the phone when I used my other buddys phone who he did not recongnize the phone number. Also, texted me back and said he would stop by my cabin to help but never showed up after 3 days of waiting around. I later learned he had retuned back to MN.

I would have made the effort to take the sled to him. Just sitting in the cabin waiting for him to show up for one day ok, but really 3 days, I would have camped at his cabin. And if it was in fact a friends cabin you obviously could have been given directions. You say your going to follow this subject around and let everyone know, but it seems you are at fault just like Justin. Not trying to start a fight here just sayin it was your sled your install and you could have made a move after waiting for a day, I would have. Sorry you had issues hope your sled is running good now. Boston Racing is a great dude with a passion for top performance toys and for happy customers. PM him and get his cell he answers anyday of the week and is always got the right answers.

Oh and CARMS if anyone is a crybaby its the people crying about how bad things are. Most of the 150 plus customers that purchased the 13 kit are very happy with it. And even more of the 12 kit owners are blessed with a flawless kit. Sure there is maintenance and some vendor items may have a % of failure but for the most part the kit is a great value.