Also I see the front yoke on the picture, that should probably be included on the MX model as part of the package IMO
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
Just my opinion here, but i suggest it is seriously taken as it is for your own good.
The upgraded ball joint spacers, rear slider, track adjusters, and new brake pin setup should be marketed to 2017 customers as a HUGE discount. Honestly even if you lose a little money on them it would be in YOUR BEST INTEREST to upgrade the 2017 kits at a very reduced price.
Don't have to make the pricing public, but if you call in with an existing order number it would be made right. I think we can all agree it would be great if the upgrades were free, but nobody should be paying full price regardless.
Btw the 2018 stuff you outlined in the post is a great improvement and very good to hear. I may be ordering anothter kit next year and this puts mototrax back in the game where it would not have been considered based on this years results
We are waiting on a shipment of custom wound heavy springs that will be available as a free performance upgrade. This upgrade provides a progressive coupling effect. It applies pressure to the rear idlers and keeps the rail tips up. It also serves as a counter balance for engine torque that is applied during acceleration. This upgrade will improve performance by limiting trenching.
Please contact our customer service department if you would like one of these free upgrades sent to you!
That's the same gun I have. It will pull 1/4 ss rivets.This is the one I have.. I have only used it on dinky aluminum rivets though.
http://www.harborfreight.com/14-in-air-hydraulic-riveter-61482.html
EDIT: If I can find some SS Rivets in town i'll test it out on something for you.
Why should I have to call you for rivets? Why don't you just send me the GD things? Man I don't get you guys. If you're afraid of admitting you messed up on the design, well, that ship has sailed. It's time to eat crow and sending some rivets is pretty much the least that you could do.The rivet we use are a standard size, the pull on the rivet 1/8". We don't use an expensive, fancy rivet gun of any sort. We bought an Astro 1423 13-Inch Heavy Duty Hand Riveter off Amozon for about $30.
We have rivets available that we can send you if you would like. They are the same ones that are currently being used in production. We have been running them on our demo fleets and race team and we have had very good success with them. Contact our customer service department and request the rivet kit.
Please be patient with our new system, it is necessary to guarantee that no customer need get missed. It is a brand new system that we are implementing so bear with us, as our staff gets more comfortable with the system our service will only continue to improve.
Also I see the front yoke on the picture, that should probably be included on the MX model as part of the package IMO
Why should I have to call you for rivets? Why don't you just send me the GD things? Man I don't get you guys. If you're afraid of admitting you messed up on the design, well, that ship has sailed. It's time to eat crow and sending some rivets is pretty much the least that you could do.
Is there anything else I should ask for that will keep my bike from falling apart 10 miles from my truck?
My suggestions on your ticket system ( I have never seen anything like it before ever...)
If your going that route....
- Do the tickets internally, its too many extra steps to call then wait for an email ..then re-explain what i need.. then wait for a reply that is hardly every responded to if at all.
- Make it fully online. To where I can fill out my problem online, and I get a login and can see my open "tickets". Requires people to actually answer them though which currently is not the case. ( Thats a system I have seen, but its for one of my 3d printers that is based in the netherlands and the timezone and language barrier makes it necessary, but it worked well the one or two times I needed it )
- Some people don't like online though, or email for that matter.
If your employees cannot keep track of things then the ticket system might need to be for them, not for me.. so have them keep track internally.. don't involve us unless you need a picture or something.
Just some suggestions, from the frustrations I have had.
I have about 50 hours on my enduro kit. I have found that when the rail tips stay up the kit is a trenching nightmare and will not come out of a hole even with someone pulling on the ski. I've found that the best performance in deep snow is to force the rail tips down increasing the nearly non existent approach angle and putting more track on the snow. When I put a 5/8 rubber bumper in FRONT of the sliding bushing it was a much improved deep snow experience. When the pounding that area takes finally forced the rubber bumper to push off over the washer I felt the difference in a couple of climbs and looked to see the bumper gone. If you are focusing on forcing the rail tips up with that spring please test to see if that is better than a spring in front of the bushing. My experience says on is needed in front of the bushing more than the rear. With my 5/8 bumper in front of the bushing I can sometimes straddle the bike and push it out of the hole because it will climb out of the hole. Without the bushing it will not come out of the hole unless someone pulls like hell on the ski. Don't assume. TEST IT.
As you can imagine I'm exited to mount and ride this thing I have had it 2 weeks and have not got to ride it yet that is all. Monday morning called. Wednesday stuff went out.
I felt like unless I talked to Danny on the phone I had no idea what was going on. I was questioning .. "Did anyone read these?". Apparently they were but I didn't know unless I called again.
In summary, talking to Danny on the phone seemed to work the best, ticket/email system I felt out of the loop and didn't know what if anything was being done.
Box is waiting for me at home, hopefully I can get it mounted and ride this weekend and shut up about it.