I have to throw out my .02. Went in to get order a part (recoil spring for RMK). First time Iever bought something from Clems shop. Got it ordered and was told it would be here in a week. Cool. I said when it comes in, can you put it in the starter housing? No problem. Two weeks go by and hear nothing so I call. Where's my part? They say it's here and just need to put it in. Be ready tomoorw. I call tomorrow and still not finished but the guy in service said we dropped the ball but I can bust it right out. Cool, call me when it's done. He calls be back in 10 minutes. I'm thinking, while I'm there I can talk to someone about dealing on a new sled. I've been looking for a new Doo dealer. So I head over to pick it up and was floored that I got charged for a half hours worth of labor for less than 10 minutes worth of time especially since I got put on the back burner. I ask the guy at the parts counter about this and he says "I just ring up what the invoice says". He knew I wasnot happy about this and agreed it was a little steep but never even offered to talk to service about it. I don't have time to deal this and I call BS and feel I got bent. Needless to say, I did not stop and talk to any sales people on my way out. Off to I-90 I go. Rant over.