are all warranty setups this way ? (sled companies)
not defending polaris just wanna understand the playing field
not defending polaris just wanna understand the playing field
EVERYONE WITH A PRO AND WARRANTY MUST READ!
- Thread starter bxtreme4life
- Start date
first off that sucks ! sorry man
the warranty to me reads: no single event/repair can cost more than the vehicles worth (like totaling a car) BUT ! that should apply to each situation individually. right ?
this crap all comes down to your dealer you gotta have a good one or your screwed
X2 It reads to me the same, per event.
S
samiams2
Well-known member
Bxt is this what they told u too? That the whole warranty was over because of reaching the nada value on one incident? Does it say that specifically? B/c the part of the warranty u cited did not include that reaching this nada value would cancel all coverage. That is ridiculous. I would contact my dealer then Polaris and RAISE HE!! Seems like it might be a fine print problem if it is listed there but simmering that poo might help u out on if u go high enough and hard enough. Don't scream at people or cuss em out. Be respectful and you might get there.
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I am sure a good dealer can help, but the problem lies with Polaris.
I bought a brand new Polaris Ranger in the fall of 2011. I had several issues with the unit right out of the gate. When I first purchased the unit it had a cracked battery and it leaked acid all over itself on the first trip out. The dealer I purchased it from put a non OEM battery in it that had a better warranty (because they were trying to do something nice to make up for the mess I had to deal with on the maiden voyage). Next trip out I had an oil leak at the dipstick tube o-ring (known problem on the 800 XP). When I took to my local dealer to get it fixed, Polaris found out that it had a non OEM battery in it and refused the warranty claim for the dipstick o-ring. And said that my warranty was completely void going forward. This was the 2nd week that I owned it! When I called the warranty claim center I got no where with them. They are a 3rd party company and they are paid to tell you no. And they are pretty good at it. And when you say this is BS who do we escalate to they say there isn't anyone. That is no way to do business.
I called the "warranty center". My conversation with them was simple. I have a brand new unit that I have used twice. The first time I took it out it leaked battery acid all over the inside of the cab, front transaxle and winch. I took it to the dealer where I purchased it and they fixed it. I took it out a 2nd time and noticed it was leaking oil. I took it to my local dealership and they are telling me you will not warranty it because the other dealership put a non OEM battery in it? And you are also saying that it no longer has a warranty at all. Does that make any sense to you? The reply "Polaris is saying that you have to take it back to the original dealer that put the non OEM battery in it and they are responsible to correct it". I said that dealer is a 4 hr (round trip drive from my house) they said they were sorry but that is what Polaris says you have to do. I said even though it is a known issue with the dipstick o-ring. The response - yes. Over a battery? - yes.
It took 2 of the best known dealers in our area to get them to cover it (Carls and Oregon Trail). I figured if it took that much horsepower to get them to honor their warranty I had just purchased my last Polaris product until they could prove that they are going to stand behind their products.
Also, it was cold when I started using it....and you don't put many miles on them in the winter without an enclosed cab. So in the summer when I started to use it we noticed that it would get so hot under the seat that the seat would melt and collapse. I took it in and found out that the warranty was only 6 months. Luckily I had an extended warranty thanks to Oregon Trail putting one on it for free after the intial issue we had with the battery. So Polaris/PolarisStar put a new seat in it (would have cost me $400 if I had not had the extended warranty). I walked over and looked at a 2012 model and noticed that they had added a heat sheild and support bracket to stop the problem from re-occuring. Polaris refused to update my unit with the hardware. I had to buy the parts and install them myself.
Fool me once..............
I bought a brand new Polaris Ranger in the fall of 2011. I had several issues with the unit right out of the gate. When I first purchased the unit it had a cracked battery and it leaked acid all over itself on the first trip out. The dealer I purchased it from put a non OEM battery in it that had a better warranty (because they were trying to do something nice to make up for the mess I had to deal with on the maiden voyage). Next trip out I had an oil leak at the dipstick tube o-ring (known problem on the 800 XP). When I took to my local dealer to get it fixed, Polaris found out that it had a non OEM battery in it and refused the warranty claim for the dipstick o-ring. And said that my warranty was completely void going forward. This was the 2nd week that I owned it! When I called the warranty claim center I got no where with them. They are a 3rd party company and they are paid to tell you no. And they are pretty good at it. And when you say this is BS who do we escalate to they say there isn't anyone. That is no way to do business.
I called the "warranty center". My conversation with them was simple. I have a brand new unit that I have used twice. The first time I took it out it leaked battery acid all over the inside of the cab, front transaxle and winch. I took it to the dealer where I purchased it and they fixed it. I took it out a 2nd time and noticed it was leaking oil. I took it to my local dealership and they are telling me you will not warranty it because the other dealership put a non OEM battery in it? And you are also saying that it no longer has a warranty at all. Does that make any sense to you? The reply "Polaris is saying that you have to take it back to the original dealer that put the non OEM battery in it and they are responsible to correct it". I said that dealer is a 4 hr (round trip drive from my house) they said they were sorry but that is what Polaris says you have to do. I said even though it is a known issue with the dipstick o-ring. The response - yes. Over a battery? - yes.
It took 2 of the best known dealers in our area to get them to cover it (Carls and Oregon Trail). I figured if it took that much horsepower to get them to honor their warranty I had just purchased my last Polaris product until they could prove that they are going to stand behind their products.
Also, it was cold when I started using it....and you don't put many miles on them in the winter without an enclosed cab. So in the summer when I started to use it we noticed that it would get so hot under the seat that the seat would melt and collapse. I took it in and found out that the warranty was only 6 months. Luckily I had an extended warranty thanks to Oregon Trail putting one on it for free after the intial issue we had with the battery. So Polaris/PolarisStar put a new seat in it (would have cost me $400 if I had not had the extended warranty). I walked over and looked at a 2012 model and noticed that they had added a heat sheild and support bracket to stop the problem from re-occuring. Polaris refused to update my unit with the hardware. I had to buy the parts and install them myself.
Fool me once..............
The local dealer screwed you too. Shouldn't have said anything about aftermarket battery to Polaris, irrelevant. Unless you drove it off a cliff the first few rides, it would be quite obvious your not trying to beat the system. That's a good way not to build local customers. I can see what you drove 4 hrs round trip to purchase it somewhere else.
Man, I thought there was some kind of lawsuit that prevented this kinda crap with the battery. I know in cars, unless the manufacturer is going to provide you with free air cleaners and exhaust, they must prove your change in such parts caused a problem for them to not cover a warranty claim. Thought it blanketed all motorized vehicals. Maybe not.
G
geo
Well-known member
Everything has a LIMITED warranty today. You have to read what is the LIMITED part. You may be surprised. Most salesmen and dealers (even though IMO that's THIER job)don't know cause it changes almost yearly.
All these aftermarket companies are in it to make a profit and you read about it happening with everything from trucks to toys. "My dealer said no warranty,,, My dealer warranteed it."
To the OP. If you had know from the day you signed and deposited for your sled what the warranty covered, what it doesn't cover and it's LIMITATIONS you probably would not have posted.
Trouble is, the fine print was not there for you to read or your dealer to explain. Usually you get it in the mail 10 mons later and shove it in a drawer. It should be a law that this is disclosed before you can sign so that if it is not disclosed you have a tainted contract with the seller a little liable.
I've bought trucks where the sales guy was trying to sell extended to protect my investment. When I pointed out that factory warranty covers that long and more they denied then are "surpised".
It's still buyer beware out there so do your homework. The more you know, the more you will realise they are all the same and how the paper work is initially handled can be the big difference.
When I signed for my Pro it came with a second year drive train I think lol. I asked for a copy then and when I picked it up. Still don't have confirmation or copy today lol. Difference is I do my own warranty. Unless it is a catastrophic failure in the first 100 miles. I just fix it myself. Easier and done right is my reason.
I don't know if this is still true but there used to be a parts warranty from OEM (1 year x miles, no labour). I used to use it lots as a service manager. Possibly the second engine could have been handled through Poo instead of the aftermarket company leaving you a bit of limit.
That's the limit that was there since the first day you picked up your sled.
All these aftermarket companies are in it to make a profit and you read about it happening with everything from trucks to toys. "My dealer said no warranty,,, My dealer warranteed it."
To the OP. If you had know from the day you signed and deposited for your sled what the warranty covered, what it doesn't cover and it's LIMITATIONS you probably would not have posted.
Trouble is, the fine print was not there for you to read or your dealer to explain. Usually you get it in the mail 10 mons later and shove it in a drawer. It should be a law that this is disclosed before you can sign so that if it is not disclosed you have a tainted contract with the seller a little liable.
I've bought trucks where the sales guy was trying to sell extended to protect my investment. When I pointed out that factory warranty covers that long and more they denied then are "surpised".
It's still buyer beware out there so do your homework. The more you know, the more you will realise they are all the same and how the paper work is initially handled can be the big difference.
When I signed for my Pro it came with a second year drive train I think lol. I asked for a copy then and when I picked it up. Still don't have confirmation or copy today lol. Difference is I do my own warranty. Unless it is a catastrophic failure in the first 100 miles. I just fix it myself. Easier and done right is my reason.
I don't know if this is still true but there used to be a parts warranty from OEM (1 year x miles, no labour). I used to use it lots as a service manager. Possibly the second engine could have been handled through Poo instead of the aftermarket company leaving you a bit of limit.
That's the limit that was there since the first day you picked up your sled.
I'm on my first poo in over 20 years.
I have heard stories from my buddies that sound very similar to yours.
That s why when buying my sled I didn't get the extended warranty.
myself I do not buy anything because of the warranty. I buy because its what I want to ride. Plus it don't stay stock very long.
One of my good friends had warranty work refused by dealer because he had installed a vent kit.
DEALER, DEALER, DEALER I do all the warranty paper work at our dealership. Never in my life has Polaris asked what brand of battery it is, never especially when the failure is not battery related. Your second engine had a 90 day warranty from Poo before it went to the 3rd party. We always have better, easier time with the 3rd party than regular Poo cuz Poo makes us submit alot of pics. But If I want something taken care of and I am articulate enough I can at least get a out of warranty claim through with parts only then we(dealer) do the labor free or at a small price depending on customer and condition of unit, if customer is reasonable and is our customer or a visitor from a far. We are not the best nor am I braging but bad dealers piz me off. Also I myself have never seen a long block warranty, a few short blocks but never a long block , not saying it doesn't happen but I've never heard of it nor heard of a reason for it other than maybe a fire or something like that.
My local dealer is Carl's Cycle.......you won't find a better Polaris dealer out there. I do not understand why people keep bashing dealers. Both dealers worked their a$$es off to get my Ranger fixed. Polaris was the one that did not want to cover the work.
I should mention that the most likely reason the battery came up when the oil leak was being fixed by Carl's was because they saw some corrosion on a spot where some wires went into the transaxle assy and wanted to fix it before it became a problem. This is likely the reason the battery discussion came up with Polaris.
Beware, extended warr. of any type.
Extended warrenty companys will do anything to get out of paying. My experience.This includes sleds, trucks, cars, furniture. They are like insurance companys in the way they operate for profit and inspect, investigateto hold back payment if you say or present in the wrong way.
Study up and read before starting you claim. knowlege of correct wording and procedure will help in getting coverage.
Polaris has been excellent on warrenty issues for me, and the dealer (service manager) is also a key factor.
Extended warrenty companys will do anything to get out of paying. My experience.This includes sleds, trucks, cars, furniture. They are like insurance companys in the way they operate for profit and inspect, investigateto hold back payment if you say or present in the wrong way.
Study up and read before starting you claim. knowlege of correct wording and procedure will help in getting coverage.
Polaris has been excellent on warrenty issues for me, and the dealer (service manager) is also a key factor.
