Here is my 2.....
Been going out there for 3 years and have had a great time every time!!! Stayed at Bear 4 times and the passage once and it will be the last time I ever stay there. The year we stayed at the passage was the first year that it was called that. We had a great time, at that time the bar was owned by a guide named Al, awesome person great time at the bar and good food. Our rooms were clean and pretty good, we don't require much not one of those fancy dancy kind of people. The guys I go with have been going longer then I and decided to stay at the passage do to the fact Bear was booked. The next year we were all up for staying there again but decided to stay at Bear in December and were going to book the passage in March. Visibility was horrible one day and so we stayed down low and decided that we would go over and see AL and have some lunch. Well that was the last time I will ever visit the passage as it was the WORST SERVICE I have ever experienced in my life!!!!! Walked in, 5 employees standing around not one said hi, one of us walked up to the bar and the other 4 sat down at a table. Guy that went to the bar sat there for 10 minutes before the workers fooling around at the end of the bar even came up to him. Us guys at the table still waiting after 20 minutes, then 25 minutes, then 30 minutes, ok now I'm pissed. So I walk up to the bar and say something, a little agitated but not yelling. The people just kinda look at me and slowly meander over, well thats when we turned around grabbed our gear and walked out, not a word out of one person!!!!!!
This is the best part, so I get home and send an email to passage resort to tell them of my experience, thinking it might not be known to management. So I write this 2 page letter to inform them of what happend and the time and date. No curse words, no yelling just a nice honest letter. No response period!!!!! So last year I am working at the Minneapolis Snow Show, and a guy comes up to me looking to outfit his lodge with clothing and wonders if he can talk to the person in charge. So I told him that I was a Rep and would be happy to get the owner of the dealership. I quickly find out that he is not willing to spend the money for my line and wants a bunch of closeout stuff for the Passage Resort. I said the passage at Big Horn, he says yaeh you been?? In this happy Jolly voice and I say Yeah, but never again. I asked him if they return emails and he said yeah I read every one myself.... I said then how come you never replied to mine. He proceded to tell me that he never heard of such a thing but gave me his card and said, we had some problems but if you come again I will make it right and you'll see that its much different. So I call him a few times before we leave and never get a call back, I'm sure its changed.......never again waste money or vacation at the place again!!!!!!
Ok it was more like 20 dollars but take it for what its worth, stay at Bear and you'll be happy, Rick and Robertta are awesome people and will do a lot to help you out and make your stay good!!!
DW