D
dylanrowe
Member
This process started in april of 2012, when i snowchecked a 2013 Polaris Pro RMK White LE with the blue accessory side panels, the mid-white windshield, and the 4 year polaristar warranty. All was well and the dealer told me they would call me when my sled was in. Half way through october i started seeing everyone receiving their snowchecked sleds and began to wonder where mine was. I then called Rexburg Motorsports to see if my LE had came in yet. When i spoke to Rexburg they had confirmed that yes my sled was there, and i set up a time to go pick it up (since i live 12 hours away). A few days later i recieved a call telling me that the dealer had "not ordered enough white LE's to fit their order" and i was the one that missed out on my new snow check. As anyone would be i was furious and demanded answers, they then told me the sleds do not come VIN assigned. I believed their lies and began working with them to remedy the situation. Amongst that time i had recieved my polaristar warranty info that had the VIN to my sled on it and already assigned. When i informed Rexburg of this they then said "we must have sold your sled". I was then once again angry to know that my sled with my warranty was sitting in another persons garage. I then figured out the reason rexburg sold my sled was because they were unable to get ahold of me because i would not answer their emails or phone calls, come to find out they had wrote down the wrong phone number and had spelled my name wrong in the email address. (they still had my mailing address since i did recieve my warranty info) I demanded that something be done and they responded with replacing my Blue LE with a standard black model. I responded no way! and they then were going to "piece" together a blue LE for me. I said this would not be good enough and after about a week of phone calls and me talking to my attorney about the matter they had mysteriously "found" my matching VIN sled. It appeared the person they sold it to hadn't picked it up yet and that i would receive the sled i actually ordered.I was stoked and told them i would be there in a few days to pick it up. Today I drove 12 hours to get my new LE, and when i showed up to rexburg i was less than satisfied when they showed me the sled with blue panels, the wrong graphics, the wrong windshield, and a VIN that didnt match my warranty registration I once again said this will not do! they ended up throwing the graphics i had ordered on the table and told me i could install them myself, or wait until noon the next day to pick the panels up with the correct graphics installed. Again i said this is not what i paid for and that they needed to install the graphics, as they had told me "my" sled was ready to pick up. All was good and they began work on the graphics, in the meantime i asked where the stock white LE panels that were supposed to come on the sled were and they brought me out some scratched up and stained white LE panels. I asked for the box my blue panels came in to put my "****ty new white panels" into and i was supplied with two ripped pieces of foam. 2 hours later i received my blue panels to see that the graphics they had put on were full of creases and bubbles, and on one of the PRO stickers the O was completely melted and disfigured. Their response was they would send me a new "PRO" sticker that i could replace myself or i could leave my panel with them to fix. Not wanting anything of mine in their hands anymore i opted to take my panel home and cut my losses. Just posting this to warn fellow sledders and to tell you BUY LOCAL! Its not worth the small savings as i spent weeks on the phone and hundreds in fuel for an unsatisfactory experience where i didnt even receive what i had ordered 7 months prior.