It appears that everything will work out since he's conversing with you along with ordering. Everything I've read was positive in regards to their tile. I would have loved to get some samples but........Yeah that sucks and hearing about your experiences was a little off-putting. When he picked up both times I called I decided to give them a shot. The real test will be how communication goes if the shipping is severely delayed beyond what we discussed. I'll be sure to let everyone know how it goes.
If the Ribtrax would have been a closer fit in my trailer I definitely would have been more inclined to go that way. I would have been throwing 90% of a 32' row away along one side of the trailer to fill it out wall to wall.
I'm glad that they're going to work out for you leaving you without much waste. Since my trailer won't arrive until mid January, I'll probably wait until spring for installation. I do however plan on doing my ramps immediately with 18" rubber down the center with the remaining being Caliber LowPro Grip Glides (link below). Please keep in touch in regards to your install. ??
Caliber LowPro Grip Glides