509 Goggles - Terrible Customer Service!

[FireSnowman22]

Placed an order the first part of December on the website and I received my order on Friday, December 12 and it is all wrong. Ordered 2 SNOW camo goggles and I received 2 SKULL camo goggles. Ordered 2 extra lens of the orange tint/chrome and I received 1 just orange tint. I ordered 2 quick snaps and received only one. I was charged for all the product. I have e-mailed Tom twice to no answer....I also called and left several messages to guess what...NO ANSWER or reply. These were to be Christams gifts and had to hold off on giving them because the order was not correct. It is now the 3rd of January and have had no response to my phone messages ot e-mails. I have contacted my credit card company to begin the dispute process and cancel the payment.

If thinking about ordering anything 509, you may want to hold off!! Justy FYI!

 

[spring snow hero]

tom you are an azzhat, how dare you not work on christmas!!

hey firesonwman, have you ever made an error? for you to show up and flame a guy for that is over the top! if you look in the upper right corner of the screen you will find a bright red dot, that is from me, and about 500 others that have seen the gestures from 509/tom.

"Placed an order the first part of December on the website and I received my order on Friday, December 12 and it is all wrong."

HMM? os lets say it was the first of december that you ordered.......you got your chit in good time considering it was only the busiest time of the year and we under a state of emergency in spokane.

I bet you feel like a complete chump when tom pops on here and does something huge to make it right to you......and I bet you still won't be happy.

do me a favor, don't buy anything from me ever.....azzhat!

 

[06 RMK 900]

tom you are an azzhat, how dare you not work on christmas!!

hey firesonwman, have you ever made an error? for you to show up and flame a guy for that is over the top! if you look in the upper right corner of the screen you will find a bright red dot, that is from me, and about 500 others that have seen the gestures from 509/tom.

"Placed an order the first part of December on the website and I received my order on Friday, December 12 and it is all wrong."

HMM? os lets say it was the first of december that you ordered.......you got your chit in good time considering it was only the busiest time of the year and we under a state of emergency in spokane.

I bet you feel like a complete chump when tom pops on here and does something huge to make it right to you......and I bet you still won't be happy.

do me a favor, don't buy anything from me ever.....azzhat!

X2, 509 goggles is the only place all order goggles.

 

[FireSnowman22]

Mistakes happen and I understand that, but when I spend $200+ dollars I expect that when a mistake is made that it is corrected in a timely fashion. The first call was placed Dec 12, the first e-mail was sent Dec 14 and I have heard nothing back from this company. Plenty of work days between the Dec 12th and Jan 3rd to respond to customer inquires!

 

[SAWYER]

Wow, I'm Impressed. Way to take your first to posts on this forum and bash someone.

Tom is an awesome person to deal with and he will make it right with you. It's a busy time of year for snowmobile products and Tom is a very busy person doing all his retail sales and the videos.

Firefag22, please do everyone a favor next time before you post. Unzip your pants, pull down your tighty whiteys, spread your cheeks and pull your head out of your a$$ before you start typing. Thanks in advance

 

[spring snow hero]

pal. do some searches here, see that tom WILL make it right with you. you WILL come out ahead. right now might be a good time to admit you over reacted and delete the very first post you've ever made. if you do it soon enough you might get to recieve some quality information and help from some of the guys here......but showing up and slamming a very well respected member of the snowmobile comunity is not helping anyone.

maybe you should try scott goggles customer service.

 

[Boston Racing]

You guys are all too quick to jump on this guy. If I ordered something nearly a month ago and recieved the wrong parts and I tried to contact the seller several times I would be ticked. This guy may have the best customer service in the buisness but on this deal he sure didnt and that happens. Him being busy is no excuse to not return a call or email in a nearly a months time. It just sounds stupid that you guys are bashing him and telling him to hold on for " something huge" to happen from this guy. All he wanted was his Christmas presents before Christmas.

 

[pinnedunderdoo#3]

i didnt make a thread about this but im going through the same thing right now but im assuming its christmas and hes off right now thats why i aint ryled up yet when he hasnt responded to pms or emails. ordered on the 5th came after x mas i think the 27th and the hoodie and the t shirt are not the correct ones i ordered. he seemed to do every one else right on here when they had a problem so id figure id give him a chance if every thing turns out right i got hole bunch of buddys talking about ordering stuff from him after mine gets figured out. im not putting his hoodies down im just stating that the 2xl is a sized for a girl. lol

 

[red99powerstroke]

I have no complaints I ordered mine on December 25th and I had them December 29th now if I am right isn't that Christmas day and I had them that next Monday!!! That really impressive if you ask me. Thanks to Tom goggles are awesome!!!

 

[Ollie]

I've delt with him before and am about to deal with him again.
Need new lenses for some goggles.

If you order something during the busiest week of the year, maybe you need to relax a little and try and put up a post to see if there is a problem. I am willing to bet there is more to this than him just deciding to not answer.

Some people actually take vacations around christmas.

 

[SNOW JW]

Sounds like he is realy busy and is just getting a tad behind.

But I'm sure he will make it right with you.

 

[suicideking]

509 goggles

Firesnowman, Tom made it right with me, but I do have to say I FEEL YOUR PAIN. Tough deal.

 

[m8magicandmystery]

sometimes just sometimes in a very busy season a person just hires a fellow new in the shipping or someone just quits...just hopes the guy can read etc..sometimes its not the case and the owners butt is run off for a few days to notice the guy in the back is screwing up..just a tough deal all around...i don;t know what the key to success is in business...but alot of these guys are close to having what it takes...a few cracks happen...just be assured that certainly the goggle guy isn;t happy with what happened either..just a tough deal for both of ya

 

[Rob1334]

Gee I wonder whos alter this is??? Any mods wanna run some IP checks?

Oh, and red rep signed from me for this alter....

 

[team2]

Firefag22, please do everyone a favor next time before you post. Unzip your pants, pull down your tighty whiteys, spread your cheeks and pull your head out of your a$$ before you start typing. Thanks in advance

LMAO.

Tom is super busy between shipping orders and making films and sometimes he cannot get back to your right away but he will.

Heck, we are a 509 dealer and sometimes it takes a few days to get a response but that is because he is BUSY. Tom will get you taken care of just like everyone else.

 

[1M800]

You guys are all too quick to jump on this guy. If I ordered something nearly a month ago and recieved the wrong parts and I tried to contact the seller several times I would be ticked. This guy may have the best customer service in the buisness but on this deal he sure didnt and that happens. Him being busy is no excuse to not return a call or email in a nearly a months time. It just sounds stupid that you guys are bashing him and telling him to hold on for " something huge" to happen from this guy. All he wanted was his Christmas presents before Christmas.

X2. I don't know Tom or the guy that started this thread, but when I order something and it is wrong I can understand. I run a business...it happens...but make it right. Do it in a timely fashion. If you are going to take a vacation during a busy time of the year put someone else in charge. You don't just make customers wait. This guy has a right to be pi$$ed. Why are you guys so quick to bash him?

 

[m?]

I also ordered 509 goggles from tom. Recieved in short time, but they do not have the chrome lense. They are clear with a yellow tint. He told he that they were chrome, i just had to put them up to a mirror! What does he think i am an idiot. wrote back to him many times and now he wont write back.
Last time i do any bussiness with him.

 

[AKtoad]

If he is to busy to have any constumer service then it might be time to hire someone part time to help, if he hires part time he can get away from the benefits offer and keep workmans comp prices down low.

No response or bad service will make me choose someone else even if the product is of less quality.

I think Dragons are better anyways

 

[johnny be banned]

There.
He is green again.

 

[draggin xp home]

X2. I don't know Tom or the guy that started this thread, but when I order something and it is wrong I can understand. I run a business...it happens...but make it right. Do it in a timely fashion. If you are going to take a vacation during a busy time of the year put someone else in charge. You don't just make customers wait. This guy has a right to be pi$$ed. Why are you guys so quick to bash him?

x2.. if i was to bash a this guy i`d be kicked off .look im in the red.i think its all who you know not what you know