Here is my story.
Half year of riding my boots tore on the tongue when I had them hooked into my Cat and fell off. (Stitching ripped.) Wet foot the rest of the season. Also had the INSIDE STITCHING split in the crotch of my bibs, and they fit, I don't wear them stoopidarse kid low or anything. They stitched the bibs right up for me no charge, couldn't even tell. The boots they denied, and said they didn't have the ability to fix them in the US. I came on SW and complained, suddenly they wanted to "re-evaluate" my boots. All of a sudden the warranty department decided that they were defective and replaced them. The replacements looked to me to be blems or something, the tounges never fit or looked right, like the first pair. Partway through last year, my feet started to get wet. Same time, the zipper stitching started coming out of my bibs. I got ahold of Klim, had a GREAT chat online with someone there, told them that the bibs must have had defective stitching to begin with seeing as how they kept failing, and she told me to send the stuff back in. The bibs came back looking brand new as far as stitching again, and they said the boots were leaking so replaced them.
For one, I take care of my stuff, and it looks it. Even after two seasons on the bibs, they could look at them and tell that I don't abuse my stuff. (No burns, holes, etc.) That probably influences decisions. Who you know (or who you complain to) obviously also makes a difference. I would also be willing to bet that they look at your account to see how much Klim you own. (In other words, register your stuff when you get it.) A guy who owns one jacket trying to get warranty is probably not going to get the same treatment as another who has 15-20 Klim items registered to them. Oops, that reminds me, have some new gloves to register.
Had a long talk with the Doo rep for our area, just an FYI, Skidoo stuff is warranteed for life also, most people don't know that. They are also toning the graphics down so you aren't a walking Skidoo billboard. That being said, I am still going to be wearing my Klim stuff this season, as I have so much of it.
Chris
Half year of riding my boots tore on the tongue when I had them hooked into my Cat and fell off. (Stitching ripped.) Wet foot the rest of the season. Also had the INSIDE STITCHING split in the crotch of my bibs, and they fit, I don't wear them stoopidarse kid low or anything. They stitched the bibs right up for me no charge, couldn't even tell. The boots they denied, and said they didn't have the ability to fix them in the US. I came on SW and complained, suddenly they wanted to "re-evaluate" my boots. All of a sudden the warranty department decided that they were defective and replaced them. The replacements looked to me to be blems or something, the tounges never fit or looked right, like the first pair. Partway through last year, my feet started to get wet. Same time, the zipper stitching started coming out of my bibs. I got ahold of Klim, had a GREAT chat online with someone there, told them that the bibs must have had defective stitching to begin with seeing as how they kept failing, and she told me to send the stuff back in. The bibs came back looking brand new as far as stitching again, and they said the boots were leaking so replaced them.
For one, I take care of my stuff, and it looks it. Even after two seasons on the bibs, they could look at them and tell that I don't abuse my stuff. (No burns, holes, etc.) That probably influences decisions. Who you know (or who you complain to) obviously also makes a difference. I would also be willing to bet that they look at your account to see how much Klim you own. (In other words, register your stuff when you get it.) A guy who owns one jacket trying to get warranty is probably not going to get the same treatment as another who has 15-20 Klim items registered to them. Oops, that reminds me, have some new gloves to register.
Had a long talk with the Doo rep for our area, just an FYI, Skidoo stuff is warranteed for life also, most people don't know that. They are also toning the graphics down so you aren't a walking Skidoo billboard. That being said, I am still going to be wearing my Klim stuff this season, as I have so much of it.
Chris
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