What happened to KLIM?

[pindallout]

Ok, I completely agree. With shipping it would have cost $130.00....
$100.00 for the repair + $30.00 to ship it there. I am not sure if there would have been shipping back to me. That's a bad ratio in my book. I might as well buy throw away products.

Now before anyone says what a great product it is, I know it is, along with customer service is great. I had I buddy fall through a beaver dam and take swim with it. So with that said.
If you add up my boots, pack, balaclavas, jacket, bib's, etc...... you are talking 1200.00+ dollars. That's still, Showing a repair cost with a valued at 10% of original cost with everything included.

Now the second part is the unequal treatment of warranty/repair work. Two guys with great outcomes tends to give a guy hope and high expectations of a company. Then you get the email. Those two knew what happened, their fault clearly, sent it in and got superior customer service. I just didn't expect the 30% repair bill for an 8" x 8" repair is all.

 

[winter brew]

One time I tore a Klim coat....loved that jacket but only got to wear it two times before it caught it on a tree and basically tore it in half...I threw it in the garbage. It was my fault it tore, not klims any no business in their right mind is going to warranty damage like that.

 

[Hawkster]

When you punch a hole threw your gore-tex just go done to your local fabric store and get some gore-tex iron on patches . If you do a nice job trimming so there's no edges you'll have no problems with the patching and your gonna have to look pretty hard to see it when your show boating .

 

[dragonflats]

how much is the coat worth now as is? I'm going to guess not much fix it wear it for a year or 2 and sell it for 200 the next season

 

[aebsledder]

gloves

I posted a thread a few years ago about some Klim gloves that tore along the stitching. They were the mid-weight gloves that Klim sells, I can't remember the model name.( PowerCross?) I got a little bit of crap from some folks that claimed I burned them, tore them on a branch, blah blah. Klim denied the warranty on them, and I just threw them in the trash. A few years later I sent in my bibs that were leaking in the butt, but my dealer sent them in. Low and behold, I got a brand new pair of bibs from them! Go figure

Definitely hit or miss with those guys..

 

[907to406]

Not to hijack or anything but think this will get warrantied?

My pair of KLIM Extreme bibs I've had for a few years. Its on the inside of both the left and right leg/ankle area. The holes started small after a year or so then just kept growing and I kept dealing with it. Just got around to dealing with it and am waiting to hear back from KLIM. I also noticed on their newest version of these pants they changed that area of the pant to a thicker/heavier duty material... guess we'll wait and see what happens?

Other than these areas the pants are in great shape and do their job well.

 

[INDEEP]

One time I tore a Klim coat....loved that jacket but only got to wear it two times before it caught it on a tree and basically tore it in half...I threw it in the garbage. It was my fault it tore, not klims any no business in their right mind is going to warranty damage like that.

Bingo!

Because Klim went above and beyond with some other claims of leaking and wear doesn't mean you should automatically expect it. The price to repair it seems high but take it or leave it. You tore the coat.

 

[PJ-Hunter]

Apples and oranges PJ. Both companies warranty their coats/bibs against leaking. The OP had a tear in his coat/jacket. I wouldn't expect Klim, MotorFist, or any other company to warranty an item that "caught a branch or what ever" and tore.

I have also had them warranty a few sets of gloves for tears and one jacket that was torn on the front pocket so it's not all about leaking.

I do have a set of Klim pants that has a non-functioning zipper and am half tempted to send them in.

 

[norsepeak]

been dealing with Klim for many years. I've had repairs done (my fault) and I've had warranty replacements. Customer service has always been top notch for me. As far as I can see, if you tore it or damaged it, then they shouldn't be expected to warranty it, that's just the way it is. Now as for your issue with the price, hmmm, I can see your point, seems like a lot of money, but it is what it is, after it's repaired will you still have great clothing that will last you many, many season? Yep. Gotta pay to play, so suck it up, get it repaired and move on to a great sledding season.

 

[phatty]

doooood. you ripped a hole in your coat and tried to sneak it past warranty and got denied. then you come online and immediately set out to incite the masses of snowest to try and make you feel like you should have gotten a free coat?

with a rip like that even if it was justin summer's coat it wouldn't be passing through for warranty. Sorry about your bad luck with the tear. That sucks. But that's no reason to come online and try to bash a really really good company for sticking to their warranty policy.

feel free to complain about prices all you want, most all of us do. nothing in this sport is cheap. Keep in mind that a klim repair still allows you to have warranty on the coat into the future against manufacturing defects, leaks, etc...

 

[av8er]

Motorfist Redline gloves

Last year I was using my redline gloves, and one was warm and dry the other was wet and cold, I called Motorfist, told them what was up, they sent me A new pair of gloves by Thursday, they did not ask me for a credit card, just to return my old gloves after I received my new Pair. which I did Happily. I was so Impressed. I bought a pair of their Bibs, and Pants.

 

[ullose272]

ok so say you had a $5000 used car, and you blew some head gaskets, and it was 1250 to fix it, would you fix it or buy a new car? now what if this was a kia or something that was about 10k new and now its a couple years old 70,000 miles or something, still under warrenty but the head gaskets blew because a rock went through the radiator. would you expect the warrenty to cover it even tho it is no fault of the auto maker? i wouldnt i know that

I see your point somewhat........

I for one did not expect a "new" pair of pants, only a repair at an honest and fair price.

But with your analogy, you mention spending 175.00 to fix your car, which I don't have a problem with as your average newer used car is worth what, 20,000.00?

Now take into consideration a pair of Klim pants that cost just over 300.00 and the repair with shipping is 105.00, basically almost a third of the price of new. And again two very small holes, was all that need to be fixed.

So getting back, you wouldn't have a problem making almost a 7000.00 repair on a 20,000.00 car????? I think most people would would question that or try to come up with a different solution?

I just think for the value of the product the cost of the repair it's a little high for what had to be done.

Again, not banging on ya, just saying.

 

[ullose272]

and actually i worked in a gm dealer for 30 years and saw plenty of people put 10,000 dmax motors in 25000 trucks, and i know people fixed alot of there pos 6.0 powerstrokes. 25% is alot cheaper than 100%

I see your point somewhat........

I for one did not expect a "new" pair of pants, only a repair at an honest and fair price.

But with your analogy, you mention spending 175.00 to fix your car, which I don't have a problem with as your average newer used car is worth what, 20,000.00?

Now take into consideration a pair of Klim pants that cost just over 300.00 and the repair with shipping is 105.00, basically almost a third of the price of new. And again two very small holes, was all that need to be fixed.

So getting back, you wouldn't have a problem making almost a 7000.00 repair on a 20,000.00 car????? I think most people would would question that or try to come up with a different solution?

I just think for the value of the product the cost of the repair it's a little high for what had to be done.

Again, not banging on ya, just saying.

 

[FatDogX]

As far as my situation, some of you may be missing the point a little.

I'm not pissed off, I'm not bashing Klim I just think for the damage I sustained to a pair of pants, I don't believe 100.00 to fix two EXTREMELY SMALL holes was fair. If the repair was larger and required more work, I would have no problem paying the fee. That's all, I'm just a little disappointed. I still have a bunch of other Klim gear and plan on using it and if I have other issues, I'll address them when and if the time comes.

I agree with the analogy of the above listed "vehicle" comparisons but take into consideration you probably wouldn't pay what "you" believe is an excess amount for a small or minor repair. Most people would shop around and look for other avenues to remedy their specific situation.

I guess I looked at it like this, it's 100.00 fix this year, next year it's another 100.00 fix pretty soon you have old gear with a bunch of $$$ wrapped up into them. I personally will probably just cut my losses, and sell them as is at a fair price and put the $$$ towards something different.

There basically brand new other than these two very small holes. I have other bibs and pants I'll wear or I'll look at other stuff and maybe try something different.

We all really need winter to kick in so we can quit debating the warranty and repair practices a big company that we have no control over.

 

[ullose272]

I get what your saying, but klim as a company needs to make money so i see why its priced at that. call other gotex repair companys and see how much they charge.

 

[pindallout]

I'll say it again for phatty who didn't read the whole post. I never asked for a new jacket. I was simply expressing my opinion that a repair estimate was way too high in my opinion. NOT for new jacket. AND I'll say it again the customer service is nice to deal with. I also expressed my opinion that from one day to the next depending on the person whether you have a great experience with repair/warranty people. One day you get new gear the next 100.00 dollar repair.

I'm sure it doesn't matter for those who have money falling out of their butt or a 40% off sponsership.
I love to see how people extract bits and pieces from the above posts and interpret things the way they do. I am sure by the time it hits a hundred posts I'll have requested five sets of gear and a beannie for the dog.

 

[Jay]

Klim makes dog beannies? I can't find that in their catalog.

 

[zebiraross]

I've spent a good amount of coin on Klim gear over the years. I've always had great experience with their customer service. I just got done with them replacing my 3 year old bibs for free that were leaking. No tears, just leaking.

Just one guys experience. I'll continue to do business with them.

 

[christopher]

I love to see how people extract bits and pieces from the above posts and interpret things the way they do.

Lets not forget your opening dig at KLIM...

"Now, I KNOW this wouldn't have happened if Summers still owned and operated the company."

That little comment pretty well set the whole tone of your post.
Everything else was pretty much secondary to your slam against KLIM/POLARIS right there...

 

[BikerPepe`]

I wouldn't say I'm a seamstress or anything like that... but I did a good share of stitch work in prosthetics and orthotics before I went out on disability.
From what I understand about the material involved (not cheap), the repair process and the protection expected (both durable and waterproof), the size of the hole doesn't really matter.

You may look at the damage and say to yourself... well, that's a tiny little thing and it shouldn't be any big deal to repair.
What you may not be considering is a quality repair that should stand up to the same abuse as the original condition would require that all the material in the damaged piece of fabric be completely replaced. From stitch to stitch. If the panel needing repair is 2" and the rip is 1", you still need to replace the whole 2" panel. If the panel is 12" x 6" and the hole is 1", you still need to replace the whole panel... from stitch to stitch to maintain the original designs integrity. Anything less would be unwarrantable. The only way to do otherwise requires inferior patch working and compromises the integrity in a major way.


Just something to consider. I've got no dog in this fight.
I can barely afford the carhart gear I use.