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hiherthanu
Member
Hey, we left the parking lot at 7:00 a.m.........at about noon my turbo locked up a bearing.......I was done riding, I didnt think renting for 2 hrs.was worth it
togwotee lodge.
- Thread starter hiherthanu
- Start date
That would explain it. Just wondering.
X
x-guy
ACCOUNT CLOSED
wow sounds like a pretty shady place, but I keep seeing people post about being there year after year, and always getting bad service, so I am curious, why keep going back if you keep having a bad experience? As long as they are making money they could probly care less, not trying to be a jerk, I am just curious is all, we do not have any of this type of thing in my areas I go, so what is the big draw that people keep going back to a place with such crappy service? How does a place like this survive? Has the poor service only happened recently over the past few years?
Wow,
I'm Jeff Golightly. I am the General Manager of Togwotee Mountain Lodge. Reading this thread has been tough.
We are very proud of the fact that 88% of our guests are repeat or referal clients. That kind of number is unheard of in our industry. I know that the primary reason people choose us is because of the snow and our location, but we must to add to the experience with great service or we will lose our clients we worked so hard to keep through the years.
You have our attention. We are having meetings and quoting several of you to have a dialog with our employees today. My expectation of them is to care about your experience with us, and to strive to make your experience the best it can be. Mistakes will happen (we are human), but our response to our mistakes is how I feel we should be defined. Poor attitude is not a mistake and is unacceptable.
When I travel, I have no problem with an error that is immediately responded to and addressed. Poor attitude and a poor service is a sign that for whatever reason management is not getting the right message across, or the person giving poor service is in the wrong position. Not getting the message to our employees is ultimately my responsibility, and I accept responsibility for where I may have failed some of you.
I am very proud of my staff. If some bad apples have gotten in the bunch, or if we have failed to properly train some of them, we will work to correct that situation.
I want to invite anyone who stays and has a bad experience to contact me or one of my directors while you are here so we can rectify the situation immediately (just stop by the front desk and ask for one of us). Also, if there is an issue that you experienced already please let us know.
I believe we have the high rate of repeat and referral business for a reason. We know how to provide great service and will strive to succeed at providing it. This thread had been humbling.
Our phone number is 800 543 2847
General Manager - Jeff Golightly - ext 426
Food and Beverage Director - Duncan Allinson - ext 431
Rooms Division Director (Housekeeping Front Desk Reservations) Ben Wallace ext 404
Snow Ops and Retail Director - Rebecca Horton - ext 415
Take Care,
Jeff Golightly
I'm Jeff Golightly. I am the General Manager of Togwotee Mountain Lodge. Reading this thread has been tough.
We are very proud of the fact that 88% of our guests are repeat or referal clients. That kind of number is unheard of in our industry. I know that the primary reason people choose us is because of the snow and our location, but we must to add to the experience with great service or we will lose our clients we worked so hard to keep through the years.
You have our attention. We are having meetings and quoting several of you to have a dialog with our employees today. My expectation of them is to care about your experience with us, and to strive to make your experience the best it can be. Mistakes will happen (we are human), but our response to our mistakes is how I feel we should be defined. Poor attitude is not a mistake and is unacceptable.
When I travel, I have no problem with an error that is immediately responded to and addressed. Poor attitude and a poor service is a sign that for whatever reason management is not getting the right message across, or the person giving poor service is in the wrong position. Not getting the message to our employees is ultimately my responsibility, and I accept responsibility for where I may have failed some of you.
I am very proud of my staff. If some bad apples have gotten in the bunch, or if we have failed to properly train some of them, we will work to correct that situation.
I want to invite anyone who stays and has a bad experience to contact me or one of my directors while you are here so we can rectify the situation immediately (just stop by the front desk and ask for one of us). Also, if there is an issue that you experienced already please let us know.
I believe we have the high rate of repeat and referral business for a reason. We know how to provide great service and will strive to succeed at providing it. This thread had been humbling.
Our phone number is 800 543 2847
General Manager - Jeff Golightly - ext 426
Food and Beverage Director - Duncan Allinson - ext 431
Rooms Division Director (Housekeeping Front Desk Reservations) Ben Wallace ext 404
Snow Ops and Retail Director - Rebecca Horton - ext 415
Take Care,
Jeff Golightly
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NDflatlander
Active member
Jeff,
I give you a lot of credit for reading through this and taking the time to acknowledge the forum members' complaints. I think that show's your character.
I would like to add to my original post. I thoroughly enjoy staying at togwotee and overal the experience has been great. Like I previously posted the only area that I would say needs improving from our experience is the bar. Our cabins have always been great. We have had nothing but great experience with the guys in the shop. We have needed a few things due to experience with rocks and the shop has been there for us whether it is for simple parts or for repairs, they are done reasonably priced and quickly so there is no rental sled needed.
Thanks Jeff!!
I give you a lot of credit for reading through this and taking the time to acknowledge the forum members' complaints. I think that show's your character.
I would like to add to my original post. I thoroughly enjoy staying at togwotee and overal the experience has been great. Like I previously posted the only area that I would say needs improving from our experience is the bar. Our cabins have always been great. We have had nothing but great experience with the guys in the shop. We have needed a few things due to experience with rocks and the shop has been there for us whether it is for simple parts or for repairs, they are done reasonably priced and quickly so there is no rental sled needed.
Thanks Jeff!!
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Boondock
Well-known member
Please post in Colorado section so more people see this!!! From the sounds of it they don't deserve to be in business!!! I never ride Grand Mesa but thanks for the info
Jeff good luck with the lodge. Hope you get things fixed cause it doesn't sound like just one person having problems but the majority!!!
I was wondering if someone from the lodge might respond.
Jeff, I think it is fantastic that you responded, looks like you might have some personnel issues to deal with, but I am sure you will get past that.
Let us know what you found out, and the steps being taken to remedy the situation.
If I was the general manager, I would light a fire under the attitudes of some of the staff..........
Fires are starting to burn as we speak. All service employees, their directors and managers will read this thread.
We are taking action try to find effecient ways to get this kind of info from guests while they are still here so we can correct or errors immediately. I'll update you as there is more to know.
Jeff Golightly
Way to step up Jeff, I'm glad there's still businesses who care about customer input.
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Superjag
Well-known member
That there is a stand-up response. Kudos to you.
Hopefully, they (your employees) will realize that their actions (Due to the internet) are no longer confined to the people who were there at the time of the incident.
Until you got on here, I would have not booked any reservations at your place...... I would figure it probably didn't get any better so why put myself through that agravation and risk of being being treated like a second class citizen.
One other thing, you might want to ask people during the giring process what they think of snowmobiling and snowmobilers. If they come off like granola crunchers, they will transmit that attitude to the customer eventually......
Just my $.02
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skippy
Well-known member
Thanks for responding! We have reservations in Feb. and after reading this we were second guessing staying there but by you stepping up just changed are minds. See you in 3 weeks!!! Later
Jeff, I would also like to say I appreciate the response on here. We will be there in late Feb. We actually stay at a different lodge, but stop in for gas, food, and drinks at least a few times when we are there. I also should mention that I had some sled issues a year or two ago, and the guy in the shop was very helpful and willing to help, even though he seemed extremely busy.
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OLD GOAT
Well-known member
I have been on this forum since 1999. When the system changed I changed my name & didn't really care to bring my "post history" along that many here seem to regard a a badge of honor & importance. I don't post much because all threads always turn into a b*tchfest by alot of whiners... If everybody is so unhappy with their sleds, were they ride & the places they stay... maybe they should all just quit riding! Go find something to do that makes you happy. I just got back for 4 nights at togwotee lodge. I have been going every year since 1992. Some years the staff & service are better than others, but we always manage to have a great time. This year the food wasn't as good as some years, but better than others. (There is something about a really good steak on a bed of macs & cheese that just seems wrong). This year the snow was great, the weather was great, we had three days of great powder riding along with quite the adventure (right rebecca?), the package happy hour had the beer flowing and the bar was NON Smoking. In the old days you were lucky if the well wasn't dry & you had running water and you could even breath in the bar. Part of our groups love for the lodge is the package deal & going out with a good back country guide that takes you places you would never go on your own. We had 3 days of untracked back country riding in areas that were never touched by anyone before us all year long. For that I'll have my steak with Macs & cheese. Billy D
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I did post it in the CO section, and as I added over there, the owners seemed to be nice people and this isn't a personal attack on them, just my displeasure w/ staying there. Again, the riding was awesome and that trumps bad service or expensive gas any day of the week.
My bother and I stayed at Tog Lodge 2 years ago. We both thought that the service and people were awesome. Everyone was polite, and very helpful. The food was very very good. We were on the package deal, and thought we got a great deal. We hope to return in a year or two by the way!
Dont stay at Lava Mountain lodge either it just as bad
Here is my take. I've been watching this thread since it started.
First off, there is no way to please 100% of the people 100% of the time. There will ALWAYS be a percentage that no one can please, probably like the guy that started this thread and the others that can't seem to find any place that meets their expectations.(You can tell exactly who these people are) Let's do the math, A call drink such as a Captain Coke is $5, A $600 bar tab would be 120 drinks. Either you have a lot of "friends" or you seriously need to think about rehab. I also see your sled broke down, huh, maybe something sparked an attitude. I can't imagine that the staff there would talk to one another. There are always two sides, it's called perspective.
Granted there are snags with employees I'll give you that, but at a lodge that employs as many people as Togwotee thats probably a given.
I am as "local" as you can get to Togwotee and spend a lot of time up there. I have to say that never in my 40 years in the seat have I been able to find a place that offers the quality riding that you can find there for any level of rider. There is a store with gas, a restaurant, a bar, a rental shop, mechanic shop, lodge rooms, cabins and usually more snow than a lot of other places.
Jeff, good job for steppin' up to the plate. For the whinners, find another lodge that meets your specs.
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