SPEEDWERX CUSTOMER SERVICE

[bowerman61028]

Just curious how many people on here keep all their receipts of all their aftermarket parts they purchase?
I have only owned my new sled for a month and I could not produce a single receipt if something went wrong now. There is no way I would be able to a year from now.

BTW- Speedwerx Inc. can't even see this post because he chooses to remain a basic member. A sled company that wont pay to have a premium profile on a sledding website??? See anything wrong with this picture?

 

[detz1000]

Maybe I asked too much but, if the guy I talked to was a little helpful and even offered to take a look at it I wouldn't be so pi**ed. Maybe I'm spoiled by other companys that have tried to keep the customer happy. I own my own business and have had to eat thousands of dollars for something that wasn't even our fault but did it because hopefully it will keep him happy and I'll eventually make a thousand off him and many thousands off the people he tells that I took care of him. I'm not driving 3hrs to see you when all it would of took was "Send it in and well see if we can fix it or work something out".

 

[backcountryislife]

BTW- Speedwerx Inc. can't even see this post because he chooses to remain a basic member. A sled company that wont pay to have a premium profile on a sledding website??? See anything wrong with this picture?

#1, basic trolls like us can see 75 posts.
#2, He obviously just created this account, and being as he has a whopping 3 posts on SW, it wouldn't make much sense for him to buy a membership.

He's only on here because I told him about this thread. Some of the mfg's just don't waste their time on here like we all do! I'll say why I'm not happy with them, but I figure it's only right to give Jeremy a chance to explain himself.

btw, since this thread he has made a point of emailing me back & forth to try to resolve an issue I had. I'm not saying it makes everything right, but if an effort is being made... It's a step in the right direction for me anyhow.

 

[Woody67]

#1, basic trolls like us can see 75 posts.
#2, He obviously just created this account, and being as he has a whopping 3 posts on SW, it wouldn't make much sense for him to buy a membership.

He's only on here because I told him about this thread. Some of the mfg's just don't waste their time on here like we all do! I'll say why I'm not happy with them, but I figure it's only right to give Jeremy a chance to explain himself.

btw, since this thread he has made a point of emailing me back & forth to try to resolve an issue I had. I'm not saying it makes everything right, but if an effort is being made... It's a step in the right direction for me anyhow.

agreed. When the owner (Jeremy) was made aware of an unhappy customer it certainly looks like he is trying to make it right. Sure he does not want his company being bashed and he is doing what he can to correct issues.

While reading the thread I keep thinking back to that old saying..Ok sir how about if we give you some free ones, give you all your money back, close the store, and shoot the owner, then would you be happy lol.

 

[tar]

I had to weld my SW m1000 pipe two times. The first time it cracked around the o2 senser, second time it cracked on the bottom side of the pipe and turned the head black.

This pipe was just over the one year limit. I emailed SW to see what they could or would do. I was told to send it in and they could look at it, or I could buy a new one at a discount or I could have it rewelded and I could buy the clamp kit.

I was told the band kit would fix the cracking. I would think that if SW's pipes are cracking because there was no band they would just send me one.

So I welded it again,And put SLP's band kit on it($6.00)

When it crackes again, it's going in the scrap bin.

I may go with SLP next time, I had a SLP pipe on a 800 polaris for five years with no problems.

Tar.

 

[bowerman61028]

#1, basic trolls like us can see 75 posts.
#2, He obviously just created this account, and being as he has a whopping 3 posts on SW, it wouldn't make much sense for him to buy a membership.

btw, since this thread he has made a point of emailing me back & forth to try to resolve an issue I had. I'm not saying it makes everything right, but if an effort is being made... It's a step in the right direction for me anyhow.

#1- I thought you could only see 20 or 40 posts, my mistake

#2- If he created an account for the specific reason to get in contact with the customer then PROPS

#3- If all it took was one person talking about their negative experience publically for him to try and make it right then I'm impressed and look forward to more people talking about positive experiences they have in the future.

 

[rooster740]

I had my then dealer(Midwest machinery) JohnDeere and arcticcat dealer.Get me the parts but they are no longer a arcticcat dealer. I would love for them to take care of this but they won't because there out of the business.

Wonder why Hmmm? Sounds to me like you have bad dealer judgment and love to whine? I run a SLP pipe that broke,but it looks to me like Speedwerx is trying to help you out if you did not notice. Oh I have one for ya, have you ever heard of welding? or a welding shop? Shtuff breaks learn to fix it. I do not want a big whizzing match here just offering my opinion, take it or leave it.

 

[backcountryislife]

Wonder why Hmmm? Sounds to me like you have bad dealer judgment and love to whine? I run a SLP pipe that broke,but it looks to me like Speedwerx is trying to help you out if you did not notice. Oh I have one for ya, have you ever heard of welding? or a welding shop? Shtuff breaks learn to fix it. I do not want a big whizzing match here just offering my opinion, take it or leave it.

Boy, in my world if I spend a decent chunk of $$ on something, I would hope that if something goes wrong with it that the company would help me out. It's just like the people that come one here with a brand new sled & want to know how to fix it... that shouldn't be their problem.

 

[cross7]

D&D

1 year warrenty doesnt sound to bad , does D&D offer lifetime warrenty ?

i have done a lot of work with speedwerx over the years and dont have anything but good experiences

Not sure what D&D's policy is, but it didnt seem to matter and that is why they will be getting many more customers and flourish in this market. My pipe was by NO means NEW, had atleast 2,000 miles on it, and was not in like NEW condition. By the sounds of it SW would have just said too bad, since they only offer a one year warranty. To have a pipe that breaks after that many miles, and then turn around and send me the pipe back in brand new form for FREE, no questions asked, was just amazing. Thats what keeps customers coming back, I know Ill be back, and will NOT be switching to anything else. Way to go D&D!

 

[Stack]

Speedwerx has some really cool stuff, and is a big supporter of racers. I like their product offering and dedication to bringing new innovation to the market. I hope that they take some positives away from this thread, and make some adjustments based upon the feedback.

As sledders we should want these aftermarket companies to be successful, because the best innovation comes from the motivation of competition.

I will reiterate that DD just makes things so easy when you have a problem. I don't have to go to my dealer and get a middleman involved, I just call them up, explain the situation, and send them the part....

Everyone has a different business model, In my opinion D&D has a VERY good understanding of the competition in the aftermarket and is willing to go above and beyond for a customer to make it right. Is D&D perfect, Not at all, but they are willing to cut through all the red tape and BS to make the customer happy and right the ship.

John

 

[CO_MapMaker]

Wow the damage is done, 955 views as of now!!!

I think it is credible that Jeremy came on here and tried to help, but it appears that with the initial call to SW, some jacka$$ was having a bad day and created a marketing nightmare for Jeremy.

If i was Jeremy, I would find out who that was and fire his a$$. There is nothing SW can do now to fix this as the 955 views will keep compounding and the time SW could have spent with one person, has now equated into alot of time and $$$ for marketing.

 

[Speedwerx Inc.]

Just and FYI I am not the owner of the company.

Also we sponsor / adverties on this site which in turn helps keep it up and running. IMO should be fair to say we are a member. I can see all of the these posts to.

In a perfect world I would clone my self and answer every phone call personally but that is not possible. I would also monitor every single forum known to man to make sure we are doing a good job at keeping everyone happy.

 

[Woody67]

Just and FYI I am not the owner of the company.

Also we sponsor / adverties on this site which in turn helps keep it up and running. IMO should be fair to say we are a member. I can see all of the these posts to.

In a perfect world I would clone my self and answer every phone call personally but that is not possible. I would also monitor every single forum known to man to make sure we are doing a good job at keeping everyone happy.

I appologize. I thought Speedwerx was owned by you and your brother. Who does own it?

 

[duc848]

Can we just let this thread die please????? I know some people get off on bashing a company but lets get on with it.

 

[tatorsalad]

I think the problem with the speedjerks is just that they have a chip on there shoulder and they act like the customer is an idiot they sent me a m-8 y pipe for a 1000 pipe kit and i want to buy a y-pipe and it seems that you could get that at a discounted rate and the do to there mistake they said NO full price not cool.

 

[Stack]

I am closing this thread, I think enough has been said on both sides of this. Hopefully everyone learns a little something from what was discussed here.

John