No doubt, The owner told me i should ride my 1000 for another year anyway!
Sled deal gone bad
- Thread starter Vertical Vic
- Start date
No doubt, The owner told me i should ride my 1000 for another year anyway!
That's inexcusable!
I'd put an "OBAMA|biden" sign in front of his shop.
I'd put an "OBAMA|biden" sign in front of his shop.
It is partly your responsibility to ensure you have a forsure deal. When I snow checked my sled, I made sure after I gave him my card # I got a faxed receipt and paper work, as to what our agreement was. After I recieved my info, I knew I had a deal. I agree it is wrong what this dealer is doing, but on the other hand, you could have done a bit more on your end to ensure that you had a solid deal. You don't have a leg to stand on sorry to say..........
Call the manufacturer and give them your story...might get one for the original price at least
drop a big ol giant crap on the show room floor when no one is looking, then run like hell
I think the owner already did when i was cursing him!
P
product tester
Well-known member
thats funny my dealer did the same crap to me and 4 other guys when I picked up the sled I did not have my paperwork so I paid the 500 but I found the paper work and he charged me 500 more than the orginal snow check , I am not going to him with it I think Ill go right to ac and see what they have to say about it as I wount be sending any more bis his way and really dont care about the 500 but I do believe its a real good way to make another 500 on customers who dont have there paper work as it was 4 months ago when we made the deal, He is probably counting on you losing the paper work...
Id save that extra $500 and give it to a buddy of mine to bail me out of jail after i put a serious @$$ woopin on the dealer. BUT thats why im in anger management...
The salesman called me tonight at home to appoligize for what happened today(great guy), he wanted to make sure there was no hard feelings between us and said that he just worked for the dealership and was the middle man. How about that!
He must of been reading this post!
Harvey?
No, hour north
Right, tell him apology and $3.50 will by you a cup of starbucks phawakachino. Keep at em you'll beat em out of their precious 500 buck yet
Which dealer? Post it. He screwed you, now screw his business.
P
product tester
Well-known member
I dont want to screw his bis I just want everyone to beware as this same problem happens alot from what Im told he will not be very happy when ac hears the story and sees my receipt and then sees what he charged me, In my book thats not just bad bissness thats dishonest.in the past 3 years I have sold 15 sleds for this dealer and tons of parts but no more.
who is the dealer....???
Doesn't sound right. Is this AC or BRP? Poo or Yam? Sorry didn't read it in your post.
With BRP we have to have the customer sign a form. Then we print out another form with your name on it saying you snowchecked a certain model of sled. Congrats, yada yada yada.
This dealer must still be on the paper system if they can't figure your paperwork out.
I've emailed, scanned, faxed, and mailed forms out so I could get a signature from the customer. Otherwise the dealer would have to forge your signature? You know how legal that is.
Now, please don't take this the wrong way but while we are on subject I'd like to vent after this past week.
Too many people wait until the sled is in to strike a deal. Why is that? Put $500 down on a 15k sled and not go over the details of your purchase? I can't stand it(this is the salesmans fault as much as the customers) when a guy snowchecks a sled, then doesn't even think about financing, or what he/she is, or is not getting with the sled.
belts/plugs/pdi/freight/1st service/spare tethers/other options that the dealer might come up with never get discussed at the beginning. Why is that? Do so many people have so much money that it doesn't matter to them? Obviously not.
And why do people wait until the last possible day to try and get financing? Absurd. I know sometimes it's inevitable but I had a guy stroll in today who was planning on paying for it outright but at the last minute wanted to finance or not take it period. It was 2pm in the afternoon.....the finance people are bombarded with deals they are trying to make happen before a certain deadline....is it a lack of common courtesy or just plain stupidity? Again, sometimes it's just the way things work out. But not on a regular basis. And sometimes sht happens and what you thought was money in the bank turned out to be a lot of hot air. It happens, but rarely. Yesterday it did. Customers bank led him along for weeks and kept saying everything was good, just waiting, waiting, waiting authorization.....only to be denied friday. This leaves him between a rock and a hard place for sure. Customer came through, but not everyone does.
I've snowchecked 2 sleds in my lifetime and I knew, before I gave my CC for the deposit how much I was spending on the sled.....out the door. Any extra's that were discussed afterwards would be handled on a seperate bill. Or would be billed when the sled was ready. I knew what I was getting, what I was paying.....why do people give such a dumb awestruck look when I mention this? (I know I'm funny looking but com'on) I like to know what I have to save up for, or what I have to go to the bank and ask for. Some call it financial planning. I call it common sense.
If your dealer never took your money, if you never signed anything.....you do not have a deal with that dealership. He is free to do what he wants with his sled. If that means selling it for $500 more than what you "wanted" to pay for it....well that's an issue you have to take up with the mirror. Ain't nobody can help you there.
Case in point: Had a customer sign off on a snowcheck and selected one of 4 dealership options. Free install of acc, free belt and plugs, free skidplate, or free 1st service. Well guy decides on the skidplate and off he goes. Come fall, he comes in and expects belt and plugs, free install of acc, gallon of oil, etc etc......and wants to sit down and try to play hardball.....sorry, doesn't work that way. It was explained in great detail in the spring how this works....not my fault he forgot what he picked, or fell into what his buddies told him. I showed him his signature and the option he chose and the paragraph underneath saying he understands what he was signing....I even had a estimate done that was signed by him. His excuse....well who cares....we deal when the sled is in.....I, politely told him to take it or leave it. He raised a stink with the boss but with all the paperwork before me(did I mention I love paperwork in these cases) there was nothing the customer could do. He even had his lawyer call us. After I sent the lawyer the paperwork he(the lawyer) called to personally apologize for wasting my time. The guy came in and bought sled.....but didn't want to deal with me any longer....hell works for me....we still sold a sled for the ORIGINAL agreed apon price.
But if there was money exchanged, you did sign a snowcheck form.....call AC or BRP or whomever and calmly explain to them the situation, tell them you want nothing in return but that you are going with another brand because of the way the company representing the OEM has treated you. If your story is on the up and up,(and they'll find out) then they will kiss your a$$. If it was a verbal agreement with your dealership.....make sure it never happens again. People hate it when I give them paperwork but it's times like these that saving that stuff becomes useful.
If nothing was exchanged like you mentioned...and you've never done anything differently.....well now you know what needs to be done in order to make sure you get to ride that new whip come 6mo down the road.
But maybe we are missing something? Is he charging you for something on top of what you verbally agreed on? Freight? PDI? Doc Fees? These are things that are both the salesman's responsibility and the customers. Again, I try not to have anything "hidden" when a customer comes to pay for a sled. Makes them uneasy, puts you in an ackward place, and it leaves a bad taste in their mouth. The salesman was only the middle man, but he's not much of a salesman if he can't go over the smaller details like how much your new sled is going to cost you, then you don't have much of a salesman either. No matter if he personally called you. He dropped the ball too.
Live and learn, it's all you got going for you right now.
Good Luck.
PS - just to make sure everyone knows, this was a "venting post" not a bash on a fellow snowester. No harm intended.
Just some advice.
With BRP we have to have the customer sign a form. Then we print out another form with your name on it saying you snowchecked a certain model of sled. Congrats, yada yada yada.
This dealer must still be on the paper system if they can't figure your paperwork out.
I've emailed, scanned, faxed, and mailed forms out so I could get a signature from the customer. Otherwise the dealer would have to forge your signature? You know how legal that is.
Now, please don't take this the wrong way but while we are on subject I'd like to vent after this past week.
Too many people wait until the sled is in to strike a deal. Why is that? Put $500 down on a 15k sled and not go over the details of your purchase? I can't stand it(this is the salesmans fault as much as the customers) when a guy snowchecks a sled, then doesn't even think about financing, or what he/she is, or is not getting with the sled.
belts/plugs/pdi/freight/1st service/spare tethers/other options that the dealer might come up with never get discussed at the beginning. Why is that? Do so many people have so much money that it doesn't matter to them? Obviously not.
And why do people wait until the last possible day to try and get financing? Absurd. I know sometimes it's inevitable but I had a guy stroll in today who was planning on paying for it outright but at the last minute wanted to finance or not take it period. It was 2pm in the afternoon.....the finance people are bombarded with deals they are trying to make happen before a certain deadline....is it a lack of common courtesy or just plain stupidity? Again, sometimes it's just the way things work out. But not on a regular basis. And sometimes sht happens and what you thought was money in the bank turned out to be a lot of hot air. It happens, but rarely. Yesterday it did. Customers bank led him along for weeks and kept saying everything was good, just waiting, waiting, waiting authorization.....only to be denied friday. This leaves him between a rock and a hard place for sure. Customer came through, but not everyone does.
I've snowchecked 2 sleds in my lifetime and I knew, before I gave my CC for the deposit how much I was spending on the sled.....out the door. Any extra's that were discussed afterwards would be handled on a seperate bill. Or would be billed when the sled was ready. I knew what I was getting, what I was paying.....why do people give such a dumb awestruck look when I mention this? (I know I'm funny looking but com'on) I like to know what I have to save up for, or what I have to go to the bank and ask for. Some call it financial planning. I call it common sense.
If your dealer never took your money, if you never signed anything.....you do not have a deal with that dealership. He is free to do what he wants with his sled. If that means selling it for $500 more than what you "wanted" to pay for it....well that's an issue you have to take up with the mirror. Ain't nobody can help you there.
Case in point: Had a customer sign off on a snowcheck and selected one of 4 dealership options. Free install of acc, free belt and plugs, free skidplate, or free 1st service. Well guy decides on the skidplate and off he goes. Come fall, he comes in and expects belt and plugs, free install of acc, gallon of oil, etc etc......and wants to sit down and try to play hardball.....sorry, doesn't work that way. It was explained in great detail in the spring how this works....not my fault he forgot what he picked, or fell into what his buddies told him. I showed him his signature and the option he chose and the paragraph underneath saying he understands what he was signing....I even had a estimate done that was signed by him. His excuse....well who cares....we deal when the sled is in.....I, politely told him to take it or leave it. He raised a stink with the boss but with all the paperwork before me(did I mention I love paperwork in these cases) there was nothing the customer could do. He even had his lawyer call us. After I sent the lawyer the paperwork he(the lawyer) called to personally apologize for wasting my time. The guy came in and bought sled.....but didn't want to deal with me any longer....hell works for me....we still sold a sled for the ORIGINAL agreed apon price.
But if there was money exchanged, you did sign a snowcheck form.....call AC or BRP or whomever and calmly explain to them the situation, tell them you want nothing in return but that you are going with another brand because of the way the company representing the OEM has treated you. If your story is on the up and up,(and they'll find out) then they will kiss your a$$. If it was a verbal agreement with your dealership.....make sure it never happens again. People hate it when I give them paperwork but it's times like these that saving that stuff becomes useful.
If nothing was exchanged like you mentioned...and you've never done anything differently.....well now you know what needs to be done in order to make sure you get to ride that new whip come 6mo down the road.
But maybe we are missing something? Is he charging you for something on top of what you verbally agreed on? Freight? PDI? Doc Fees? These are things that are both the salesman's responsibility and the customers. Again, I try not to have anything "hidden" when a customer comes to pay for a sled. Makes them uneasy, puts you in an ackward place, and it leaves a bad taste in their mouth. The salesman was only the middle man, but he's not much of a salesman if he can't go over the smaller details like how much your new sled is going to cost you, then you don't have much of a salesman either. No matter if he personally called you. He dropped the ball too.
Live and learn, it's all you got going for you right now.
Good Luck.
PS - just to make sure everyone knows, this was a "venting post" not a bash on a fellow snowester. No harm intended.
Just some advice.
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