I've called several times on multiple days, left a message and emailed a week ago. NO reply. Did they shut the doors???
Skinz still in business???
- Thread starter tnc110
- Start date
No, just the way they are......
Exactly!
I dont know how they stay in business. 90% of what they sell is never in stock, and as you've figured out.... the customer service is just as bad as their product inventory.
Skinz does make some nice products, but there customer service Is terrible, and maybe they need to hire some more people to keep up with demand, I have a small business, & If I had customer service like Skinz, I'd be out of biz!!
They live primarily through distributor sales. Most of it goes thru WPS etc so I hate to say it but when thats the majority of your volume, its where your energy goes.
Also as far as I was aware they were moving their warehouse and manufacturing, so that could add to the chaos.
Also as far as I was aware they were moving their warehouse and manufacturing, so that could add to the chaos.
They were moving and I also heard that there are some health issues going on but have not been able to confirm that.
If a person is looking for Skinz product they are so much better off going through a distributor. Every time I have ever wanted something of theirs I have done that and it's showed up in days. I personally deal with Paul at Sled Solutions as he can always tell me a real lead time on anything of theirs. Much better way to get Skinz stuff IMO.
I got their product from wps...i need some customer support frim skinz... product info/ troubleshooting. Left another message today.
S
Spaarky
Well-known member
I don't know why everyone else has so much trouble getting ahold of them. We are in contact with them all the time. Getting product is slower this year... They are moving and in the same boat as everyone else. It's hard to find good help.
Love our Skinz set up sleds... Jake has been a huge help.
Your other option to purchase products is through BBA. Then you have another line for tech support.
Love our Skinz set up sleds... Jake has been a huge help.
Your other option to purchase products is through BBA. Then you have another line for tech support.
Pretty sure they are moving headquarters from MN to AZ. It will take time to get back on their feet with new employees, etc.
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