Whatever happened to the phrase "kill them with kindness?" It would almost seem that there is a new policy when it comes to screening for new moderators on this site. Throw them against the wall and see what sticks. Unfortunately many of the ones that stick have little or no professional courtesy when it comes to representing SW or it's publishing company. Openly creating and engaging in arguments with members and non-members alike which does nothing more than fuel people to want to leave.
As a moderator are those individuals not representatives of a corporation and expected to set a certain image or example online? While they may not be breaking the rules set forth for forum members, they seem to enjoy walking the line of what they interpret as their rules.
I come from a background of over 12 years in customer service management and owner of a business. I sure would not want any of my employees (paid, volunteer or intern) talking to any of my customers, potential customers or former customers in the way that some of them are to people.
You need to listen to your customer base and not the bean counters SW! It's falling apart in front of you. People are walking out from not only their online membership but they are more than likely walking out with their subscription as well. By all mean's the numbers may tell you different, but from my experience it is far more costly to badmouth other businesses or your clients. You make one happy and he might get one or 2 people to join your business. Burn a customer and they will convince 8 people on average, not to do business with you and they will never be back.
Think about what you are doing, and get control of the moderators that are conducting themselves like a group of thugs or get new ones before it is too late if it is not already.
To conclude, I think Big D was a wonderful example of an impartial moderator and Catwoman as well. Some may not agree but both have been fair to me and treated me with dignity and respect. Also we get the fact many people are leaving for other sites already and don't see eye to eye on what is being done on this site or other sites. I think in this matter, we all need to agree that we don't and won't agree and move on.
As a moderator are those individuals not representatives of a corporation and expected to set a certain image or example online? While they may not be breaking the rules set forth for forum members, they seem to enjoy walking the line of what they interpret as their rules.
I come from a background of over 12 years in customer service management and owner of a business. I sure would not want any of my employees (paid, volunteer or intern) talking to any of my customers, potential customers or former customers in the way that some of them are to people.
You need to listen to your customer base and not the bean counters SW! It's falling apart in front of you. People are walking out from not only their online membership but they are more than likely walking out with their subscription as well. By all mean's the numbers may tell you different, but from my experience it is far more costly to badmouth other businesses or your clients. You make one happy and he might get one or 2 people to join your business. Burn a customer and they will convince 8 people on average, not to do business with you and they will never be back.
Think about what you are doing, and get control of the moderators that are conducting themselves like a group of thugs or get new ones before it is too late if it is not already.
To conclude, I think Big D was a wonderful example of an impartial moderator and Catwoman as well. Some may not agree but both have been fair to me and treated me with dignity and respect. Also we get the fact many people are leaving for other sites already and don't see eye to eye on what is being done on this site or other sites. I think in this matter, we all need to agree that we don't and won't agree and move on.
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