Not that it needs to be said anymore, but I'll echo what's been said about the great service and the entertaining conversation. A friend and I bought 2 new holdover '15 Pros from her when the big factory clearance came this fall. I got to visit for maybe 2 hours with her and her crew while we waited for our financing to be approved. It was a pretty busy Saturday and we saw about 15 people come and go and the phone was ringing continuously. Seeing her in action taking care of customers at the counter for parts and service, the crew doing PDI's with other buyers who were there for new machines, and taking care of the general servicing was great to see. I'm lucky that they're just over the hill from me, and in so they are my local dealer, but she takes care of orders for new machines for people as far away as Russia, Europe, and South America.
That all being said, they're a relatively small shop and to see them put out the kind of service they do with the small area they work within is a challenge I'm sure, but they make it work and do it well! Kudos to you and your crew Michelle, we'll see you this weekend for the QD bolt TSB!