O
Oregonsledder
Well-known member
I posted the following in the product review section, but I thought it might also work here.
It’s always easy to bitch about a failed product or a company that just doesn’t seem to care. Well I want to pass on just the opposite.
2 or 3 years ago I bought a pair of KLIM Adrenaline GTX snow mobile boots. I liked the ankle support and grippie sole. They have been good boots, with one exception. They have always leaked a little in the big toe area where the Gortex is mated with the rubber boot toe. It usually wasn’t a problem because the snow usually is cold and not wet. On wetter spring days my feet would get rather damp.
I was in West Yellowstone at the Expo last March and visited the KLIM booth. If you were at last years Expo you know it was a wet slushy mess! In the KLIM booth, they had a pair of their boots in a fish tank. I asked the nice booth lady if the boot model I had on should also be water proof, she said absolutely. I told here mine had always leaked some, and I knew they were no longer covered by a warranty. She told me to send them the boots because they always want to understand problems if they occur.
A couple of weeks ago I sent them my boots. Within a couple of days I got a call from KLIM customer service indicating that my boots were clearly defective and they were sending me a new pair, at no charge!!
A couple of days later, I got them. I have to say I’m VERY pleased with KLIM. I already own their bibs, jacket, gloves and some other clothing and when ever someone asks me about their products, I always say.. “you get what you pay for, so buy the best and only buy it once”.
I now have more to add to a question about KLIM products and now their excellent customer service.
Guys... bottom line, this company really does care about having happy customers!
Thank you KLIM.... let it snow!!
It’s always easy to bitch about a failed product or a company that just doesn’t seem to care. Well I want to pass on just the opposite.
2 or 3 years ago I bought a pair of KLIM Adrenaline GTX snow mobile boots. I liked the ankle support and grippie sole. They have been good boots, with one exception. They have always leaked a little in the big toe area where the Gortex is mated with the rubber boot toe. It usually wasn’t a problem because the snow usually is cold and not wet. On wetter spring days my feet would get rather damp.
I was in West Yellowstone at the Expo last March and visited the KLIM booth. If you were at last years Expo you know it was a wet slushy mess! In the KLIM booth, they had a pair of their boots in a fish tank. I asked the nice booth lady if the boot model I had on should also be water proof, she said absolutely. I told here mine had always leaked some, and I knew they were no longer covered by a warranty. She told me to send them the boots because they always want to understand problems if they occur.
A couple of weeks ago I sent them my boots. Within a couple of days I got a call from KLIM customer service indicating that my boots were clearly defective and they were sending me a new pair, at no charge!!
A couple of days later, I got them. I have to say I’m VERY pleased with KLIM. I already own their bibs, jacket, gloves and some other clothing and when ever someone asks me about their products, I always say.. “you get what you pay for, so buy the best and only buy it once”.
I now have more to add to a question about KLIM products and now their excellent customer service.
Guys... bottom line, this company really does care about having happy customers!
Thank you KLIM.... let it snow!!
