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I 90 motorsports REVY OR BUST!!!!!

my riding partner calls me from whistler and informs me he bent his rails and rear axle.The only problem is its wed and we are leaving fri for revy, so i call all the doo dealers in wa looking for 163 rails no luck.Desperate i call I90 back Remko answers i explain our situation he says let me call you back,a few minutes roll by and my phone rings its Remko he says i have a set on a machine you split the labor remove and replace and their yours,so i run down to I90 thurs around noon to get the rails and Remko suggests rail stiffeners done deal.I jump in my truck with parts and head for my riding partners house to arrive at the same time he was from whistler.we replace rails and axle throw the skid back under the sled adjust track,start her up to check track,HORRIBLE VIBRATION?bent driveshaft,DESPERATE i call Remko he ask me where we were i told him he came by after inspection loaded the sled in his personal truck,called a mechanic and asked him to come in early friday morning.10 AM FRIDAY WE LEFT ISSAQUAH HEADING FOR REVELSTOKE A GREAT TIME WAS HAD,THANK YOU REMKO AND TOM LOOK FORWARD TO RETURNING THE FAVOR'''':beer;:D
 
Kikazz service

that is how you ....

KEEP..............customers
GET NEW........customers
SELL...............parts to new and old customers (by having in stock)
DO NOT...........give your customers a reason to go somewhere else



and the lifeblood of any longterm buisness , and also the bread and butter of any succesful buisness........

the "glowing referal "...it is worth it's weight in gold

only one way to get it

jmo
 
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I have been keeping an eye on all the info about local dealers, being I'm already kind of a doo guy, I-90 will be getting my business.
 
Last week I decided to replace my sled... It came down to dealer support close to home. Remko and Tom made it easy to stay with Doo!

Loving my 800 XP! (No matter what Graveler says!)
 
Awesome story...
Toast.gif
 
Not nearly as great a story as JR's, but years ago I bent a trailing arm and showed up as they were walking out the door closing. They ran back inside, grabbed me a trailing arm, and since the registers were shut down they couldn't process my credit card. They just asked that I call in tomorrow with the number and sent me on my way with the parts. Good guys!
 
thats how things work at i-90. its like the old berger king add (have it your way) most of the time , or at least try. good job guys. ed.
 
Hears a story of GREAT Customer Service.. Again the the reason why I will keep buying stuff from these guys.

Last week I'm up on the hill and my sled has a Key issue , It wouldn't read the key I'm not going anywhere and towing wasn't a option Deep Steep pow I'm stuck and its getting dark quick.. Now this is a Friday night about 5pm. So I call Remko and tell him my issue. Yep no way around the Key issue gives me some suggestions and then to my surprise he said
"If that doesn't work I'll grab the PC and a Key and come out there" I am shocked WTF who would do that.. Answer REMKO .. Anyway I got it work and made a mad dash for the truck. it doesn't end there I called Him back asked if he would be around so I can get a new Key so I could ride on Sat. He said No problem I'll wait for you.... I 90 is the best

Again this is the way to keep customers ... I've never had customer service like that before and now I know why Ive bought 2 sled and 2 bikes from them.

There the best dealer around from my view...
 
I have also been very impressed with these guys. I had always been a southend guy trying to use the dealer that was close to home and the fact that they shut down has been the best thing that could have happened! They went above and beyond on all the updates that the 08s had at the beggining of the year.
I had some broken chaincase bolts that they could not get out and instead of making me miss a trip that I had planned, they took one off an 09 and sent me off with a smile!
I actually got home today and noticed another bolt is broken and all the oil leaked out, so I called up Tom and im taking it in again tommorrow. Hope they can work there magic again so I do'nt have to miss the weekend.
I have been telling everyone that I ride with that these guys are the sh*t!:beer;:beer;

Keep it up guys! C-ya tommorow.
 
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