HMK GREAT SERVICE

[revrider07]

Had an issue with boa boots that were out of warranty took them to haydays and HMK exchanged them for new style for a small fee.

 

[Quinlan]

I, too, have nothing but good to say of HMK's customer service.

A couple seasons ago I had some seams rip out on my HMK Action bibs. I emailed them my story, along with a couple pictures, and they responded promptly. I paid to ship my ripped pair back (all of $10...maybe...), and they sent me a new pair free of charge, no questions asked! For what we as snowmobilers pay for gear, it's nice to see companies stand behind their products!

 

[M8fever]

HMK's customer service is as good as it gets.

I only use there boots, but did pick up a pair of pants to try this year.

 

[kinneyt]

I bought a set Team Boa Focus at Hay Days 2011 wore them four times last season and the soles were shot. Sent them back and with no questions i got a bran new pair a couple of weeks later.

Great people and company.

 

[Rixster]

I also have had GREAT experience with HMK customer support. Sent a pair of boots back to them and 6 days later a brand new pair showed up on my front porch. No questions asked, no cost to me.

 

[tudizzle]

HMK is totally on their game when it comes to customer service. Plus their Gear is looking fresher every year. Check out the new catalog


http://www.hmkusa.com/_catalog_2012/

 

[Destroyer]

HMK has the best customer service for sure! Never once have I heard anything bad about their service.

 

[Quinlan]

Plus their Gear is looking fresher every year.

I'm actually not a huge of the direction they're headed. A lot of their new line looks like bright and flashy snowboard gear, IMO. I think the Maverick jacket is about the only one I'd even look at wearing. To each their own though. I should be able to get a few more years out of my current gear...then we'll have to see what the market looks like.

 

[tudizzle]

Did you look at the catalog? Every colored coat is available in a muted black as well?

 

[Quinlan]

Yes I did. I'm not a huge fan of all black gear (no need to look like a mobile burnt marshmallow), and do not care for the pattern on the Peak 2 line. Bright colors aside, that pretty well leaves me with the Maverick line.

Like I said, to each their own. I have seen a trend towards "louder" gear recently, but it's simply not for me. I currently run the HMK Voyager jacket in black/snow camo. It has just enough color break-up for me, and isn't "loud" by any means.

 

[Destroyer]

Loud colors are good to locate you or your buddy's when you're stuck in the trees on a snowy day. Good to stand out I think. Might as well have a little style at the same time.

 

[Matte Murder]

I have a pair of there Pro Focus(I think that is the name, 2 boas) and I found a small 1/4" hole in the toe. Looks like a bullet hole. Not sure how that could have happened. Do you think that is something they would warranty or my own problem to deal with?

 

[Quinlan]

I would guess an actual hole will be your own problem. However, take a couple pictures and email them. Worst they can say is that you need new boots.