Goldfinger LHT - Do they return calls or e.mails?

[matt159]

I requested info on a replacement cable & casing for my Goldfinger Jan 28th & got a reply the same day from Tara saying they were available. I've tried DAILY via phone & e.mail since then to place the order, but no one has responded to phone or e.mail messages since.
Does anyone here know if they are on vacation, out of business or is this level of service just typical from them at fullthrottleinc.com??
Thanks. --Matt

 

[Thistledoo]

I emalied them a few days ago...no response...not really impressed

 

[matt159]

Tara just called me about 5 minutes ago & said it was their busy time of the year for something. I didn't get the impression that she received multiple messages from me, but just said the she "got my message" and would send out what I needed today. Still not impressed with the service, but a new cable, housing & boot supposedly will be $7.00 including shipping so I am less annoyed.

 

[cat600x2]

at least they replied ,Isent a email to hmk on their boots in dec. and have never herd a word wont buy them again .

 

[Rprecision]

If you have a local bicycle shop, I am sure they could take care of you, cheaper too..