Mr. Supraturbo,
My name is Mac Randolph, the owner of MPI. Kraftwerks aka Skunkworks, Mr. Jackson the owner told me that he told you he could not sell you a unit and that he quoted $2200 if you were an eligible customer.
The whole problem is that the supercharger was taken apart. I clearly have warranty latitude. If the unit was 1 year and 1 month old, I have warranty override. For a legitimate claim we will push warranties a lot past 12 months. Check around we have done this for several people. Any customer reading this, please remember we will always do what we can to help, so ask even if the unit is a little out of warranty. We had some bad units in 2004 / 2005 when the C15 design was new. We replaced many units that were well over a year old. Some of these we paid for ourselves.
FYI, the Rotrex unit is a planetary drive and the rollers (or planets) and encased in an annulus (cage). The rollers have a pre-span (or tension) on them and therefore without a very specialized fixture the unit cannot be disassembled without damaging the rollers and analus.
I am thrilled that you have gone to Paul. He is a close friend and we sell him a lot of parts. He has great pride in his workmanship and reputation, just like I do.
Additionally, I just want to clarify that some maintenance is required. As the THRID owner of this kit, you may have not been aware of this. You MUST change the oil once a year along with the filter. The kit you have is now, was originally sold in October 2005. Unlike many companies, the warranty IS transferable. Gagne Lassard originally built the sled and used it for a demo, the following year they sold it to a different Yamaha dealer. They used it and then you bought it from them. Who told you the kit was under warranty? Our warranty is only 1 year, plus a little exception time. Your kit is WAY over 2 years old, in fact, it is over 3 years old!!!
If you have any questions or there is something we can do to further assist you, please contact me personally.
Sincerely,
Mac Randolph
888-649-4609
My name is Mac Randolph, the owner of MPI. Kraftwerks aka Skunkworks, Mr. Jackson the owner told me that he told you he could not sell you a unit and that he quoted $2200 if you were an eligible customer.
The whole problem is that the supercharger was taken apart. I clearly have warranty latitude. If the unit was 1 year and 1 month old, I have warranty override. For a legitimate claim we will push warranties a lot past 12 months. Check around we have done this for several people. Any customer reading this, please remember we will always do what we can to help, so ask even if the unit is a little out of warranty. We had some bad units in 2004 / 2005 when the C15 design was new. We replaced many units that were well over a year old. Some of these we paid for ourselves.
FYI, the Rotrex unit is a planetary drive and the rollers (or planets) and encased in an annulus (cage). The rollers have a pre-span (or tension) on them and therefore without a very specialized fixture the unit cannot be disassembled without damaging the rollers and analus.
I am thrilled that you have gone to Paul. He is a close friend and we sell him a lot of parts. He has great pride in his workmanship and reputation, just like I do.
Additionally, I just want to clarify that some maintenance is required. As the THRID owner of this kit, you may have not been aware of this. You MUST change the oil once a year along with the filter. The kit you have is now, was originally sold in October 2005. Unlike many companies, the warranty IS transferable. Gagne Lassard originally built the sled and used it for a demo, the following year they sold it to a different Yamaha dealer. They used it and then you bought it from them. Who told you the kit was under warranty? Our warranty is only 1 year, plus a little exception time. Your kit is WAY over 2 years old, in fact, it is over 3 years old!!!
If you have any questions or there is something we can do to further assist you, please contact me personally.
Sincerely,
Mac Randolph
888-649-4609
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.......just can't imagine how badly i and my yamaha dealer were ripped off by gagné lessard in quebec(coaticook).
