C30 rotrex supercharger rebuild kit

[supraturbo]

does anybody knows where i can get rebuild kit (oil pump and propeller) for a rotrex c30(mpi supercharger)??? called MPI and they don't want to listen anything....just want to sell me a new unit at 2250$ u.s.
bought the kit last year and just have 2500km and guess what...........NO WARRANTY FOR WHATEVER REASON AGAIN!!!

 

[APEXMTXQC]

specialized turbo shop for car truck etc. they porbably can rebuilt your sc

 

[skyler@mpi]

does anybody knows where i can get rebuild kit (oil pump and propeller) for a rotrex c30(mpi supercharger)??? called MPI and they don't want to listen anything....just want to sell me a new unit at 2250$ u.s.
bought the kit last year and just have 2500km and guess what...........NO WARRANTY FOR WHATEVER REASON AGAIN!!!

Rotrex does not offer a rebuild kit. The cost of rebuilding a rotrex kit would cost more than just buying a new one from the factory. Rotrex's failure rate is less than 1 percent if you take out the coustomer caused faluire such as low oil ,no oil, debrie thought the blower,overheating the oil in the blower. If you bought a blower from us and need a replacement the cost of a blower is $1495 without any good will consideration. Rebuilding a rotrex would be like trying to rebuild a jet engine in your garage with no special tools and with the very very tight tolerence's that the rotrex's have it is just not feesible.If you have any questions please call me here at the shop 888-649-4609 ext 121, Thanks Skyler

 

[supraturbo]

Rotrex does not offer a rebuild kit. The cost of rebuilding a rotrex kit would cost more than just buying a new one from the factory. Rotrex's failure rate is less than 1 percent if you take out the coustomer caused faluire such as low oil ,no oil, debrie thought the blower,overheating the oil in the blower. If you bought a blower from us and need a replacement the cost of a blower is $1495 without any good will consideration. Rebuilding a rotrex would be like trying to rebuild a jet engine in your garage with no special tools and with the very very tight tolerence's that the rotrex's have it is just not feesible.If you have any questions please call me here at the shop 888-649-4609 ext 121, Thanks Skyler

well, how come i called your shop today and the price on the replacment unit was 2295$ ?? what i don't understand Skyler is why can't we have a clear answer by calling your hotline?? ok my english is not so good and your guys might not want to deal with language barrier but hey man,it is not the first time this happen, we are gladly seeing you guys at MPI making bigtime efforts to fix problems on diffrent forum but why when calling directly at MPI we don't receive the Normal answer with normal explanations with the normal replacment cost with normal goodwill consideration THE FIRST TIME .

regarding the supercharger unit, we bought it in coaticook quebec from gagné lessard...............................needless to say, there response on our call was completely agressive/defensive style, like" what the fu$k have you done, impossible this is the first time we see this". i don't mind paying what ever i will have to pay but for god sake i just want a bit of respect in the process. that is simply it.

 

[nytrocharged]

dude you should actually take that up with rotax they make them and mpi is just like me or you to actualy go and by a sc that would be almost inpossible to rebuild a sc your self well i gess you could but you would not be able to re balance the sc and it would probably just gernade

 

[toony]

Mpi

I have had nothing but top notch service from MPI. They have helped me whenever I have called. Maybe you got off on the wrong foot...Just my .02

 

[skyler@mpi]

well, how come i called your shop today and the price on the replacment unit was 2295$ ?? what i don't understand Skyler is why can't we have a clear answer by calling your hotline?? ok my english is not so good and your guys might not want to deal with language barrier but hey man,it is not the first time this happen, we are gladly seeing you guys at MPI making bigtime efforts to fix problems on diffrent forum but why when calling directly at MPI we don't receive the Normal answer with normal explanations with the normal replacment cost with normal goodwill consideration THE FIRST TIME .

regarding the supercharger unit, we bought it in coaticook quebec from gagné lessard...............................needless to say, there response on our call was completely agressive/defensive style, like" what the fu$k have you done, impossible this is the first time we see this". i don't mind paying what ever i will have to pay but for god sake i just want a bit of respect in the process. that is simply it.

Pm sent, Thanks Skyler

 

[skyler@mpi]

I have had nothing but top notch service from MPI. They have helped me whenever I have called. Maybe you got off on the wrong foot...Just my .02

Thanks Toony. Another gentleman here at MPI talked with supraturbo yesterday and i am sorry if he affended you in anyway. I am here to help you guys out with anything you need with our products. I am here at my desk 9-5mst 888-649-4609 ext 121 please do not hesitate to call with any questions you have, thanks skyler

 

[supraturbo]

Thanks Toony. Another gentleman here at MPI talked with supraturbo yesterday and i am sorry if he affended you in anyway. I am here to help you guys out with anything you need with our products. I am here at my desk 9-5mst 888-649-4609 ext 121 please do not hesitate to call with any questions you have, thanks skyler

Thanks skyler, talk to Jared at 2 pm(eastern) today and sent pics and called 5 minutes after with a credit card and he wasn't available left my number and now 8:15 pm and still no call..........i guess i will wait until tomorrow.

 

[skyler@mpi]

Jared will call you shortly. Thanks Skyler

 

[skyler@mpi]

My name is Mike Austin. Tuesday when you called I was the person you spoke with. I am sorry if I came off as rude, I was simply trying to understand what the problem and what we could do to help you. When you told me that the supercharger impeller had made contact with the housing it threw up a red flag. Every failure case where the impeller has contacted the housing the unit is deemed permanently damaged. Which would result in you needing to purchase a new Blower. You asked me for the price of a replacement blower, which is what I gave you. However after I told you the price of the blower I did tell you that we always recommend that you claim any damaged products through your local MPI dealer. Our dealers have extensive knowledge of our product and can serve you in ways that we can’t over the phone. You also did tell me that the blower was more than a year old which is the reason I told you that it would not be covered under warranty as our warranty is for one year from original date of purchase. I am sorry that I misunderstood what you were trying to tell me and I was not trying to be rude. With the language barrier I can understand how frustrating it can be for the both of us to understand the exact situation.



Again, I want to apologize, and promise you that I will do my best to provide you excellent service through the remainder of this issue as well as anything we might be able to do to assist you in the future. It is truly my goal, as well as everyone’s here at Mountain Performance, Inc, to not just meet but to exceed you expectations.



I know you have spoken with some other representatives here at MPI, but it may help if I put this in writing. Since the unit has been disassembled, Rotrex will not consider and warranty or discount. Mountain Performance WILL be happy to provide you a replacement unit at a large discount, $1495 for a C15-60. We have a minimum price we can sell the units for ($1495 is well below this minimum price), but in the case of a replacement such as this we can make this exception To provide this discount Rotrex requires that we have the case portion of the unit which has the original serial number stamped on it and the compressor housing.



I am truly sorry for the situation and wish to do everything within Mountain Performance’s power to help you.



Mike Austin

Mountain Performance, Inc.

 

[RIDECATS]

Classy MPI!!

It's amazing how many people lurk these forums and I think it's smart of aftermarket companies to follow up on post so their customer base knows they care

Good Job MPI

 

[supraturbo]

My name is Mike Austin. Tuesday when you called I was the person you spoke with. I am sorry if I came off as rude, I was simply trying to understand what the problem and what we could do to help you. When you told me that the supercharger impeller had made contact with the housing it threw up a red flag. Every failure case where the impeller has contacted the housing the unit is deemed permanently damaged. Which would result in you needing to purchase a new Blower. You asked me for the price of a replacement blower, which is what I gave you. However after I told you the price of the blower I did tell you that we always recommend that you claim any damaged products through your local MPI dealer. Our dealers have extensive knowledge of our product and can serve you in ways that we can’t over the phone. You also did tell me that the blower was more than a year old which is the reason I told you that it would not be covered under warranty as our warranty is for one year from original date of purchase. I am sorry that I misunderstood what you were trying to tell me and I was not trying to be rude. With the language barrier I can understand how frustrating it can be for the both of us to understand the exact situation.



Again, I want to apologize, and promise you that I will do my best to provide you excellent service through the remainder of this issue as well as anything we might be able to do to assist you in the future. It is truly my goal, as well as everyone’s here at Mountain Performance, Inc, to not just meet but to exceed you expectations.



I know you have spoken with some other representatives here at MPI, but it may help if I put this in writing. Since the unit has been disassembled, Rotrex will not consider and warranty or discount. Mountain Performance WILL be happy to provide you a replacement unit at a large discount, $1495 for a C15-60. We have a minimum price we can sell the units for ($1495 is well below this minimum price), but in the case of a replacement such as this we can make this exception To provide this discount Rotrex requires that we have the case portion of the unit which has the original serial number stamped on it and the compressor housing.



I am truly sorry for the situation and wish to do everything within Mountain Performance’s power to help you.



Mike Austin

Mountain Performance, Inc.

Thanks Mike,
i gladly understand the language barrier, and also understand that you can't do nothing else but give me your cost on the replacement blower, However, i know my sled is not modified in anyway and the only alteration done to it is the alteration needed to install your stage 1 kit.i have your filter, and the rest of the kit was installed to your specification at MPI buy one of your dealer.
How frustrating do you thing it is to spend another 2000$ CAD to get another unit when you know 1000% you are not faultive on the usage of the supercharger, nothing and i mean nothing was done wrong by me, there is no maintenance needed on these kit..........right?..............
so in any circumstances i will recommend your kits and/or your company to anyone i know ......not because of the service i received but because you guys still do business with rotrex which is a company who think they are god !! 1% of defective units(by your saying) and they will find any reasons in the world not to pay under warranty. they(rotrex) with your collaboration have the best system ever to screw people around................do not open the supercharger case or we will void the warranty. simply ship it to us, wait 5 months for our expertise and miss the whole season and on top of that, sorry but supercharger's oil was contaminated.........WHAT EVER!!!!!!!! if rotrex is maintaning they will never be faultive of defective, then this mean you guys at MPI must take the blame on my supercharger failure, simply because it was installed by one of your dealer, 2500km later and EVERYTHING done to your specifications and i mean everything, i shouldn't be held responsible of the failure because rotrex thinks they can't be held responsible of any damages on the supercharger......................if i rode that apex and the supercharger went bad because of whatever, i'm still not responsible since i have your kit installed by one of your dealer and ran it with no other modification than your installation requiered.
when i take a break and think at the warranty process between you and rotrex and your dealers, it is simply a big show so nobody from your organisation will held the blame on whatever failure on your kits(supercharger unit i'm talking about).

finaly, i will never buy one of your kit/product again and i will for sure spend a lot of efforts so nobody will encounter the same $hit i'm going through.

sincerly

gino.
p.s. i will post all of our email exchange on the snowest forum so everybody can have and make their own conclusion on this situation..........objectively..

 

[modsledr]

So let me understand this...you're pizzed at Rotrex, and by default MPI, because your blower failed AFTER the warranty was up and now you expect it to be replaced under warranty? AND after MPI stepped to the plate and offered to take care of you for an $800 discount?

Just want to make sure I have the facts straight.

Also curious what kind of warranty you are expecting with your new turbo??

 

[supraturbo]

So let me understand this...you're pizzed at Rotrex, and by default MPI, because your blower failed AFTER the warranty was up and now you expect it to be replaced under warranty? AND after MPI stepped to the plate and offered to take care of you for an $800 discount?

Just want to make sure I have the facts straight.

Also curious what kind of warranty you are expecting with your new turbo??

you got it all wrong!! i'm pissed because the warranty process with this supercharger is simply impossible to go through, since they say only 1% of the failure is rotrex related,starting from there what can you expect....simply rejection.whatever happen so the supercharger faield, it is not maintenance related and the kit was installed by one of MPI dealer so i have done nothing wrong or anything that would void the warranty.i'am in the car business and dealing with turbos and superchargers for 15 years(toyota racing development ,nismo,sard,hks,titan motorsport ect.)and i have personaly installed in the last 8 months 18 TRD supercharger kit for the 5.7l toyota tundra and all of them are still on the road and even got already 77000km on them with no failure..........of course i can understand a failure can occur but it the process to get warranty that is screwing people around. 2500km and supercharger disasembled????give me a break, even if the oil would have been contaminated, it ain't of my fault, i'm not the one who designed that kit so if oil get contaminated because of debris entering air filter or whatever,it is not my fault but MPI fault. i built my supra up to 1167 h.p.(gt42r garett)and i know exactely how to maintain a car/snowmobile, plus with MPI kit there is nothing to maintain except check a few collar here and there. If rotrex is difficult to deal with is it my fault?? it is MPI who decided to do business with them not me, MPI should stand up and honor the warranty or change supercharger company(find an easiest company to deal with).

has far as the warranty i'm expecting with my new turbo, it is not of your interest,plus i bought the sled second hand(300 miles) and i understand it. i'm having a few issues with it right now and Paul from impulse is one hell of a man, this guys stand behind is product and he is very helpfull, and i'm 100% positive with my new sled next year, I'M BUYING AN IMPULSE KIT AGAIN FROM PAUL.

fnaly modsledr, i own a toyota and nissan dealership for now 9 years so i think i'm qualified for evaluating a warranty process or customer service.....Paul at impulse and steve at ezryde are some great guy to deal with and most of all the stand behind their product 100%. At MPI, they sell and their business philosophy is simply: We won't spend one penny for anybody.....we sell and that's it.

when i was inquiring about a possible rebuilt kit, i call to other rotrex dealer in the U.S. and both of them told me to send the supercharger even with an open case,so they can send an expertise to the company and see if the unit can be under warranty(they offered even if they aren't the first seller). as for the 800$ reduction MPI is supposively giving us......well skunkracing offered with no supercharger return(core)1480$$ ...............if i ever needed another unit!!!!so tell me now what do you think and tell me also how you would handle this case....just curious since you seem to have a lot of compassion for MPI.

 

[modsledr]

Actually, I have no compassion for MPI...in fact, in the past I have been one who has called them out for a lack of support.

My point is that they offer a 1 year warranty and you are past that. It does not matter what mileage you (or others) have put on. 1 year is 1 year.

If you are finding a better deal on a replacement elsewhere, thats great info that should be shared so we can give that company our business.

And we'll see if Paul will replace your turbo if it fails AFTER the warranty (if there is one).

Another thought is that you say you have not touched the system...did you change the oil at the required interval?

In the end, if you feel you were treated unfairly, then you should take your business elsewhere. But I dont agree with coming on to a public forum and bashing a company (ANY COMPANY) just because they wont replace an out of warranty part.

 

[supraturbo]

Actually, I have no compassion for MPI...in fact, in the past I have been one who has called them out for a lack of support.

My point is that they offer a 1 year warranty and you are past that. It does not matter what mileage you (or others) have put on. 1 year is 1 year.

If you are finding a better deal on a replacement elsewhere, thats great info that should be shared so we can give that company our business.

And we'll see if Paul will replace your turbo if it fails AFTER the warranty (if there is one).

Another thought is that you say you have not touched the system...did you change the oil at the required interval?

In the end, if you feel you were treated unfairly, then you should take your business elsewhere. But I dont agree with coming on to a public forum and bashing a company (ANY COMPANY) just because they wont replace an out of warranty part.

i took the case publicaly so everybody can see and have their own thought on it, i'm not bashing.....i'm explaining a scam(warranty process with MPI) .............regarding the delay on the warranty, it is 1 year but is it reasonable(keep in mind i have 1 year and 1 month)???, no it is not, these supercharger goes for 300 000km in car(bmw ect..) so the 1 year warranty on a snowmobile is completely ridiculous, i have seen GM loosing a case at the small court where a transmission failed at 102000km, the judge simply asked one question to the GM representative: do you have some vehicule doing more than 102 000km with the same transmission? so the guy said of course our transmissions are realy good and i have seen some vehicule with more than 400 000km with original trans......so the judge said why this one did only 102 000km? .... the guy won his case and GM were obligated to pay the rebuild.........in fact, i just need to take MPI to the small court(free of charge up to 7000$ claim) and it is a 100% winner case........the warranty set by a company is always not fair to the customer and you should know with every province in canada, you have a small court(don't know exactly the name in each province)where they analyse warranty time,process ect. so it is fair to everybody and companies can not take advantage of customer(wich they do all the time.)...even in the car business.
it is not what a compay set as a warranty that matter it is a question of fairness and the laws in north america realy cover that matter.

tell me modsledr, 1 year 1 month, 2500km, knowing the sled has been seated in my garage for 9 month(april-december)......so MPI knows too, do you realy think they aren't responsible at this point on the failure?i completely understand where MPI seating in the middle of me and rotrex but is this my fault?i'm not the one who sell these kits and make the profit on them......MPI is, so they are also responsible on warranty issues being the vendor of their own kit, even if they are the middle man here.

regarding the maintenance on the supercharger, everything has been done by my yamaha dealer(he subcontracted the installation for me) as per MPI recommendations.

regarding Paul and the turbo...........with turbos at least you can rebuild them not to expensive and i can tell you that if i had the same problem with my turbo within a year and a month of the installation, Paul would stand up like a man and resolve the issue.....in fact, Paul not knowing me at all PM me a month ago on snowest and wrote me he knew the guy who owned the sled before me and he asked me to take pics of the sled's header and turbo support to see if the newer replacment parts were installed on it......they were not and he sent them free of charge for replacement (header and turbo support sell for 600$).............this is customer service taken to the extreme but realy shows how Paul manage is company public relation and service support..........and i'm happy and will without any doubt buy my stuff from this guy.............

soooo, in the end, i will take rotrex+MPi+gané lessard(MPI dealer) to the small court for the total cost of the supercharger and invoice from my yamaha dealer on the repair, that is 100% sure..............this is the first time for me as a claimer i will do that, but i think someone must show MPI and their warranty process they may be king in their castle, but out from their own adress in the U.S., the king become a simple valet and must comply with the laws........

 

[modsledr]

Keep us posted and let us know how it turns out.

Good luck and enjoy your turbo!!

 

[supraturbo]

i will sure do !

 

[skyler@mpi]

We are doing everything we can to help you out. We are working with rotrex direct. If anyone has any questions please feel free to call us 888-649-4609 ext 121, Thanks Skyler