Broken Motor Mount, Polaris says no warrenty

[Deucer]

Here is what I did. I went to the local hardware store and purchased 4 stainless steel bolts. I got ones that were about 1/2 longer than the original. This gives them a little more shoulder length between the head and the thread (right where they break). Tensil strength is about 8 times the strong as the mild steel bolts they come with.

Here is the hard part. The heads on the stainless steel bolts are about .020 to big to fit into the rubber bushing. I happen to have a lathe so I just turned them down to fit. A drill press and a file will work for this.

The "12" update rubber bushings will except the larger stainless steel bolts without modification.

D

 

[ApeSh*tBananas]

Warranty

If you base your sled (or vehicle) purchases on which manufacturer will warranty an out-of-warranty part....I think you will be dissapointed everytime.

Like B C....I work at a car dealership and see this all the time. Parts break just outside of warranty and people think it's some kind of scam. It's not....and the fact that it broke just outside of warranty is just crappy luck. Would I be dissapointed if it were me? Yes. Would I try to get a freebie on an exception? Yes. Would I be dissapointed with rude phone service? Yes. BUT...by the book, the part is not covered and it really is that simple. I don't blame anyone for trying....but if denied, any bad blood is really on your hands.

As someone who paid extra for the extended warranty snowcheck option....if they're going to warranty your parts with the basic warranty, I will feel a bit of a sucker. Double edged sword.

Like Brew said....a good dealer seeing your dissapointment, may offer to split costs or work a good deal for you. But recognize that is over the call of duty.

It sounds like when we got our 4 year warranty's we kinda got screwed then, I should of looked at the paperwork a little closer, So we really got a 1 year warranty and three years of worthless warranty, I don't expect freebies but if something like this happens and it was a know in problem then i would expect the aftermarket warranty program to pick up the tab. does Ski doo do this same thing with say there 3 year warranty or is all the same warranty.

 

[Jaynelson]

^ I believe the longer 4-year was 4 years comprehensive (bumper to bumper). The first year is factory warranty and the next 3 are Polari-Star (or whatever Polaris calls its extended warranty's) but I believe the coverage is very similar. That is to the best of my recolection.....someone please correct me if wrong?

 

[jakey-boy]

If you base your sled (or vehicle) purchases on which manufacturer will warranty an out-of-warranty part....I think you will be dissapointed everytime.

Like B C....I work at a car dealership and see this all the time. Parts break just outside of warranty and people think it's some kind of scam. It's not....and the fact that it broke just outside of warranty is just crappy luck. Would I be dissapointed if it were me? Yes. Would I try to get a freebie on an exception? Yes. Would I be dissapointed with rude phone service? Yes. BUT...by the book, the part is not covered and it really is that simple. I don't blame anyone for trying....but if denied, any bad blood is really on your hands.

As someone who paid extra for the extended warranty snowcheck option....if they're going to warranty your parts with the basic warranty, I will feel a bit of a sucker. Double edged sword.

Like Brew said....a good dealer seeing your dissapointment, may offer to split costs or work a good deal for you. But recognize that is over the call of duty.

True but these motor mounts are a known problem on these sleds. Enough that they changed them on 2012s and offered an update kit for 2011s. Polaris should have contacted all owners of 2011s and made this a recall or they should suffer the consequences and cover the broken parts when their is a clear design flaw. I don't care if the dragon had a 1 year warranty or 10 Polaris should cover the repair of those motors or offer a true fix for the problem. These motor mounts are the same, everyone knows it's a problem step up and take care of your customers.

 

[Wasatch RMK]

If you base your sled (or vehicle) purchases on which manufacturer will warranty an out-of-warranty part....I think you will be dissapointed everytime.

Like B C....I work at a car dealership and see this all the time. Parts break just outside of warranty and people think it's some kind of scam. It's not....and the fact that it broke just outside of warranty is just crappy luck. Would I be dissapointed if it were me? Yes. Would I try to get a freebie on an exception? Yes. Would I be dissapointed with rude phone service? Yes. BUT...by the book, the part is not covered and it really is that simple. I don't blame anyone for trying....but if denied, any bad blood is really on your hands.

As someone who paid extra for the extended warranty snowcheck option....if they're going to warranty your parts with the basic warranty, I will feel a bit of a sucker. Double edged sword.

Jay,

I disagree. I like doing business with businesses that are customer service oriented; not merely focused on their own bottom line. Polaris does not (in my experience) have a customer oriented philosophy.

Here's a few examples: Bought a 1993 Toyota Four Runner new. It had a 3 year/36,000 mile warranty. At about the four year point with 55,000 miles (Well out of warranty!) we brought it to the dealer and they discovered a bad head gasket. I'm thinking "ouch", but they said it would be covered 100% by Toyota! Evidently Toyota felt they had a bad head gasket design, stepped up to the plate and took care of the problem.

In the mid-2000's Toyota had a frame rust problem with some of their Tacoma trucks. It was pretty bad and once again they took responsibility for the problem and bought them back from the owners. My understanding is Toyota was very generous in the amount paid.

I don't know you or what type of dealership you work for. Not all manufacturers hide behind the warranty legalese drafted by their lawyers. Some manufacturers take responsibility for their mistakes well outside of the warranty period. I gave two examples; one of which I had personal experience with. I could give more examples with different manufacturers.

Do I expect every problem to be covered outside of the warranty period? Certainly not. But if there is a known issue, I think it's the right thing to do.

 

[Jaynelson]

^ I actually work with Toyota and those are 2 great examples!

Anyways, people get emotional about these things because there is money involved and I understand that. I'm not saying what I agree or disagree with as I have been on both sides of that fence.

Even with Toyota....who I consider to be an EXTREMELY straight up company.....I have seen them go the extra mile for someone 10 years out of warranty (ala Tacoma frame recall), and I have seen customers dissapointed because they wouldn't warranty something much smaller outside of warranty. "Known issue" has many levels of just how "known" it is....if it was up to the internet, every problem that popped up is "known," "well documented" and so forth. You can bring in a 1991 Toyota pickup with 500,000 kms and get a new steering bar installed (parts and labour) completely on the house. You can bring in a 2008 Rav with 70,000kms with a clunky steering shaft (fairly common) and you are SOL without ext. warranty. Just sayin

 

[mtncat1]

i also worked as a mechanic and service manager at a dealer ship and i remember when toyota had problems with oil sluging up in there camary's and lexus's with v-6s,it took a class action law suit before they stepped up and agreed to stand behind their product,and it turned out it was all caused by then stretching out their oil change intervals just sayin no has a monopoly on this type of thing not even toyota.

 

[rmk727]

ya and that dam polaris sucked when they replaced all the pistons and most cylinders and and those turds sucked when we got an extra yr on the voltage reg and then the , oh wait maybe they are not so bad after all, get some cheese for your wine and wake up warranty is a two way street I mean just how long is it suppose to be a free deal. try riding your tv up that hill and see how long it lasts, if you ever heard some of the stories demanding free fixes, heres one guy wanted a new a-arm cause it came from the factory bent, turn the sled over to see the last month of where WW2was faught

 

[crf118r]

What is your case (file) number on your denied claim?





.

What does no response mean here...

 

[srosscojw]

DALER IS KEY

I had a similar issue after my 1 yr warranty had expired. I could grab the primary and easily move the motor around 1/4 ". it was not possible to properly align the clutches. Took it to my dealer and explained the issue. He said leave it him and he would get it fixed. I told him warranty or no warranty fix it. Picked it up next day with new bolts and bushings all covered under warranty. I think it depends allot on how it is addressed by the dealer when submits the claim. My dealer has been great to deal with and will continue to get my business.

 

[GREICO1]

Warranty coverage is nearly, completely dependant on how the dealer approaches the issue with Polaris. Good, lengthy descriptions of the failure, accompanied with clear pictures will get best results. As for customer service, the number you call is a company that works for Polaris to handle the initial contact. Ask that your case be escalated to the next level to speak with someone inside of Polaris Industries. Otherwise, they are just telling you what they have been taught. I also believe the moderator asked for a case number from the originator of this thread. No case number, no case.

 

[poorider]

I also believe the moderator asked for a case number from the originator of this thread. No case number, no case.

Actually, he asked twice.

 

[Wasatch RMK]

ya and that dam polaris sucked when they replaced all the pistons and most cylinders and and those turds sucked when we got an extra yr on the voltage reg and then the , oh wait maybe they are not so bad after all, get some cheese for your wine and wake up warranty is a two way street I mean just how long is it suppose to be a free deal. try riding your tv up that hill and see how long it lasts, if you ever heard some of the stories demanding free fixes, heres one guy wanted a new a-arm cause it came from the factory bent, turn the sled over to see the last month of where WW2was faught

I'm having a tough time with your spelling, grammar and sentence structure, but I disagree with your premise that Polaris does even an "acceptable" job of honoring its warranties:

Many of us purchased 2008 800 Dragons. When they were delivered they ran, for the most part, pretty well. I don't know the exact horsepower numbers, but they were a good sled. Polaris had some problems with the engine and came out with an "update kit" under the warranty. That kit included a fair number of parts and the labor was included. Sounds good, huh?

The thing is the update kit essentially de-tuned the engine. I think it's generally accepted the "updated" engines produced less power.

I don't know about you, but if I buy a car with a 450 HP engine and the manufacturer offers an "update under warranty" that brings it down to say 350 HP I'm going to be less than pleased.

Quite honestly I'm more than a little bit surprised Polaris hasn't been hit with a few class-action lawsuits from their warranty antics...