BOSS Seat - Biggest piece of junk I've ever bought

[wks]

So, around November of last season I dropped the coin on a new BOSS seat for my Arctic Cat. Figured for $400 it would be a nice upgrade. WRONG.

After my 5th ride or so all of the zipper pulls fell off and the actual zippers didn't work. Couple rides later the edges of the seat started to fray and the snaps connecting the seat to the tunnel broke off too. Didn't do anything out of the ordinary in terms of my riding style. To say the least I was bummed, pissed that I basically wasted money on a product that fell apart, and now the company isn't doing much of anything to fix the problem besides pushing me to upgrad to this year's "new and improved" seat. Ha, yeah right. I ain't making the same mistake. I've emailed the company several times over the summer getting the run around. First it was, "Yeah, we'll take care of you, sorry for the inconvenience..." and now it's "well, for $50 plus another $75 shipping, we'll get you this year's seat cover...". Are you kidding me!? A reputable company would replace the product at no cost, and cover the shipping. I'm done with BOSS and will be sure to tell everyone I know not to ever buy their piece of crap product.

Customer service goes a long way in the snowmobile industry and it's sad to say that BOSS has no customer service. It sucks. Pass it on as I would hate to see someone else end up in the same spot as me.

 

[POLZIN]

Boss claims another victim! This thread is like a broken record season after season on this forum and most others I'm sure. I've had a couple and share the love

 

[MtnMaxMod]

Bummer, mine still looks like new.

 

[M.M. 700]

Sorry to hear.

I never could figure out the BOSS seat craze. Other than putting a knee on my seat when playing in the trees, it doesn't get used.

 

[tudizzle]

Boss should just suck it up and cover all of last years failures with new covers..if thats what they are doing.

You should be able to send your seat in, at your cost, and have it recovered and returned at their cost.

 

[PJ-Hunter]

Sorry to hear.

I never could figure out the BOSS seat craze. Other than putting a knee on my seat when playing in the trees, it doesn't get used.

Back in the day, they actually were lighter than stock seats, that started it. Now, for the price tag that comes with em, I'll keep my stock knee rest cuz it's not that much heavier to justify the $500 bucks.

Boss should just suck it up and cover all of last years failures with new covers..if thats what they are doing.

You should be able to send your seat in, at your cost, and have it recovered and returned at their cost.

Exactly, Klim should do the same thing too.

 

[MrClean409]

That's crap!!

I'm glad I bought the 2010 cat seat. I know the feeling and it SUCKS. Did the whole go around with my Castle gear that is CRAP and will NEVER GO BACK!!!! Can't beleive people won't stand behind their products. It's not like you payed $50 for the seat.

 

[Calvin42]

Had the same issue with Sno Eliminators. Took forever to get them once I ordered them. Called and Called and Called. Reported them to the BBB and finally got them only to find out they sent me the wrong ones and had to send them back on my dime. Customer service goes a loooooooong way. Sorry about your seat. Good thing is all sled makers are putting lighter better seats on now so you don't have to mess with BOSS.

 

[dakotadrifter]

So how can you tell one of the crappy older seats from last year compared to the new "better" seats? How do I know when Im ordering it which one Ill get? I was looking at one for my 1M but now im a little scared!

 

[Himark]

Boss claims another victim! This thread is like a broken record season after season on this forum and most others I'm sure. I've had a couple and share the love

agreed...I was reading down the posts and was just waiting for the "find a good dealer to take care of you" fact is why should the dealer have to suck it up for the manufacture anyway.

 

[Himark]

Back in the day, they actually were lighter than stock seats, that started it. Now, for the price tag that comes with em, I'll keep my stock knee rest cuz it's not that much heavier to justify the $500 bucks.



Exactly, Klim should do the same thing too.

My sediments exactly. Back in the day they were the thing! they would make a ole low rider sled sit up and ride as close to rider fwd as they could get given that chassis.

But when you start reading they are only 3/4 of an inch taller than stock the only thing they could fall back on was "its a special non water absorbing foam" well the factory seats have even got that covered now.....somebody has moved the cheese!

 

[SledsWest]

My sediments exactly.

You're a geologist too????

 

[wks]

Their excuse for not getting on the ball with the seat issue this summer was they they were moving their headquarters. Ha. Took 'em almost 4 months to finally get back to me with a legit answer. Turns out last year's seat had a flaw in the zippers. I guess so. After showing them this thread and pushing them further, they are now going to replace the cover of the seat with this year's new and improved YKK waterproof zipper/no fade seat cover. We'll see what happens. I still have to pay shipping, which in the end I can deal with, but still a pain in the ***. Again, my 6 year old AC stock seat never showed wear and I'm still tempted to go back to it. We'll see what happens this year.

Not looking to throw BOSS under the bus, but all I ask for is some decent customer service. At least communicate effectively and don't give me the run around.

 

[SledsWest]

After showing them this thread and pushing them further, they are now going to replace the cover of the seat with this year's new and improved YKK waterproof zipper/no fade seat cover.

Um, don't feel like you gained a victory with that deal. Thats been their "replacement plan" since last spring when I complained to them about their zippers.

 

[jasonrev]

are they replacing the cover for free or for $50 like they told me?

 

[wks]

Run-around.

 

[GoBigParts]

So how can you tell one of the crappy older seats from last year compared to the new "better" seats? How do I know when Im ordering it which one Ill get? I was looking at one for my 1M but now im a little scared!

As far as I know all of last years seats are sold out. If you ordrered one and it has not shipped yet or you have not received it then you getting this years new and improved seat with the new YKK waterproof zippers. There were some zipper issues last season. Mine are holding up and the rest of the seat stilll looks new.

 

[wks]

Oh wait, I take that back. ****ty customer service! Steve from BOSS emails me this morning and says, ship it, we'll take care of it. Specifically asked them if it would be no cost to me and they told me 'yes'. Then several hours later emails again and says, once you ship, send the $50 and we'll replace the cover. Screw 'em. A reputtable company would replace the cover at no cost. I hate getting the run around. Don't give them your business. Company sucks and their customer service is worse. Won't make this mistake again.

 

[wks]

My reply to BOSS:

Steve,

I have to say I'm very disappointed. This has to be the worst customer service experience I've ever had with any company. An expensive seat that was purchased brand new in November, falls apart within several rides, and then a company that doesn't back their product trying to pull more money from their customer. It's going to cost me $61 to ship, another $50 to get the "new and improved" seat cover, and then another $61 to get it shipped back to me is ridiculous. I would at least expect to get a new cover at no cost to the customer and shipping at the expense of the manufacturer. This is just poor customer service. For such a small industry you think the manufacturer would take care of their customers so they tell their friends and come back for more. Not in this case. An extreme disappointment. An expensive product that falls apart (zippers, fraying, fading, piece of junk) within a few months is not acceptable. I would like to have the phone number, email, name, and contact information for the company President/VP so I can express my concerns. What's to say this new seat cover won't fall apart after a season of riding and then I'm out another $160. I could see if the seat was a few years old, but come on, it was ridden on for maybe a dozen days at most. I'm not looking to take advantage of the situation, just want to be treated fairly. And I don't feel as though I have been treated fairly. I've been getting the run around since April now and quite honestly I'm tired of dealing with this situation. My one and only request is that the seat is replaced at no cost to the customer (seat cover or new seat). If that can't be met, then I will take my business and my snowmobile club's business to another company.

Thanks
Dave

 

[SledsWest]

I would like to have the phone number, email, name, and contact information for the company President/VP so I can express my concerns.

Jim Atherley is the president of the company. Heres a vid of him explaining their Boss Noss system.

http://www.youtube.com/watch?v=cBBl5pZ4YLw