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BOSS Seat - Biggest piece of junk I've ever bought

sold my boss seat and went back to the more comfortable stock seat on my xp..will never spend$$ on a aftermarket seat again..
 
I had a boss seat that I loved but we bought a nitrous pump and it was a pile. Should have bought the more expensive one from boondockers. Called them and they always said someone would get back to us and take care of it but nobody ever did. Got tired of trying to deal with them. They have the worst customer service I ever dealt with.
 
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Reactions: wks
I used to be a huge Boss dealer sold a ton of seats and for a wile things were ok (not the best) they had a good product also the ONLY good seat option anyone had.

But things have changed I thought last year was the turn around year and I am always willing to give someone a second chance but after reading this post I am not sure?? Time will tell but I am not jumping in anytime soon they burned many of there dealers and customers Gus that worked there at one time was great but every single time I had to deal with Jim the owner things got ugly picked up 50 seats there at the factory a few years back and we had a set dealer price and then he nailed me for a extra charge for the boxes WTF. But again they could come back swinging you never know.
 
Last edited:
2010 seat

i called them today they were nice but cost me an extra 50 for new cover and 16 buck ship sucks but what you going to do. sent me 100 off for nitrous and 100 off new seat. Will i buy another one i dont know my 2007 boss seat still looks new after 2500 miles
 
Holy cow! Not promising anything but let me make a call on Monday. I swear to god if those jokers make MY customers pay anything I'm gonna have kittens! This is not what they promised me last spring when my guys started calling and complaining! Let me see what a little pressure from one of their larger dealers can do!

Shell




[LE[/LEFT]
wks said:
My reply to BOSS:

Steve,

I have to say I'm very disappointed. This has to be the worst customer service experience I've ever had with any company. An expensive seat that was purchased brand new in November, falls apart within several rides, and then a company that doesn't back their product trying to pull more money from their customer. It's going to cost me $61 to ship, another $50 to get the "new and improved" seat cover, and then another $61 to get it shipped back to me is ridiculous. I would at least expect to get a new cover at no cost to the customer and shipping at the expense of the manufacturer. This is just poor customer service. For such a small industry you think the manufacturer would take care of their customers so they tell their friends and come back for more. Not in this case. An extreme disappointment. An expensive product that falls apart (zippers, fraying, fading, piece of junk) within a few months is not acceptable. I would like to have the phone number, email, name, and contact information for the company President/VP so I can express my concerns. What's to say this new seat cover won't fall apart after a season of riding and then I'm out another $160. I could see if the seat was a few years old, but come on, it was ridden on for maybe a dozen days at most. I'm not looking to take advantage of the situation, just want to be treated fairly. And I don't feel as though I have been treated fairly. I've been getting the run around since April now and quite honestly I'm tired of dealing with this situation. My one and only request is that the seat is replaced at no cost to the customer (seat cover or new seat). If that can't be met, then I will take my business and my snowmobile club's business to another company.

Thanks
Dave
Click to expand...
 
FreeAgent said:
Holy cow! Not promising anything but let me make a call on Monday. I swear to god if those jokers make MY customers pay anything I'm gonna have kittens! This is not what they promised me last spring when my guys started calling and complaining! Let me see what a little pressure from one of their larger dealers can do!

Shell




[LE[/LEFT]
Click to expand...

WOW!!!

Now that is customer service.
 
Like a broken record.. It seems every year they get worse and worse.. After our expierence with boss I have made it an effort on my part to keep people from wasting their money.. Back in the day there seats were the bomb but the dealers cought on and fixed the stock seats problem. This made boss cut corners and they have never had any kind of customer service IMHO. Their stupid noss system is a headache and they will not stand behind it or help with setup. I would STAY AWAY from boss. There has to be a better way to spend your money. BOSS SUCKS!
 
My understanding is that you have 2 options if you have a 2010 seat with faulty zippers.
1) Have the zippers fixed for free with new zippers that have been improved to not break.
or
2) Get the entire cover replaced, which includes a "better" cover and the improved zippers, for $50.
 
correct but

SnowBigDeal said:
My understanding is that you have 2 options if you have a 2010 seat with faulty zippers.
1) Have the zippers fixed for free with new zippers that have been improved to not break.
or
2) Get the entire cover replaced, which includes a "better" cover and the improved zippers, for $50.
Click to expand...

zippers fixed for free not unless your within driving distance would have been 35 bucks so i did what she said most people do buy new cover and ship one way they were 3 weeks out also
 
BOSSSEATS said:
I would encourage anyone that has a problem with their zippers last year to give me a call. We're working with our customers to resolve any problems they have and most have been happy with the solutions we have been able to provide.

Jeremy Bates
Customer Service Manager
www.bossseats.com
www.bossnoss.com
801-794-0307
info@bossseats.com
Click to expand...

Sure sounds that way! :face-icon-small-dis

Every fall it's the same thing......

BTW, love my three year old Boss seat! Guess I am one of the luck ones, someday I should try sitting down.
 
I in a order for a local customer so we will see how they handle it and I will report back.
 
SNOW JW said:
I in a order for a local customer so we will see how they handle it and I will report back.
Click to expand...

i have two on order right now for two guys and they were supposed have gotten them by now.....I called and am waiting on tracking numbers.

Shell
 
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