I think I've already beat it to death, but to put it shortly, social media is the carefully curated opiate of the sheeple, and the Meta/Google/Tiktoks of the world need to burn in hell yesterday. That said, I understand why you'd "have to" use it. If I were Cat, I'd have accounts and keep content flowing there to make sure all the Gen Z riders know I'm not dead, but wouldn't count on that to save me. They'd probably just bleed money trying to wrestle that game away from Poo, or even Doo.
I think the smart money would be getting the brand out where people actually ride. Give sleds away to guys like TRS, and make it really easy for companies like TKI to sell parts and/or service Cat sleds. Cat's dealer network is FUBAR anyway, so why not replace most of the functionality with something that costs you little or nothing? A friend bent the handlebars on his new Doo, and the two closest dealers didn't even have them anyway. That's the kind of thing that'll sour buyers pretty quick, and will probably happen a lot if Cat doesn't find some way to address it.
It's easy to point to social media, but that's far from the only place Cat is dropping the ball. I don't even know where the closest Cat dealer is; I just know there isn't one in Billings. Another big thing (especially in the ramp-up to '25) is getting demos out there. I'm not switching brands without a demo, and I'm not driving 6-8 hours to get one either. Make an appearance at Cooke, and I'll be there - probably along with a line of other riders.