On February 1st my chaincase cracked at the drain plug. I had not taken any hits that I knew of but none the less there was a mark on the plastic cover. I didn't know there was an issue until I got home and there was oil all over the sled deck. I also have the DBX chain case guard in place since day 1. I immediately took the sled to the dealer as a I had a 4 day trip planned the next day. Arctic cat took 3 weeks to get a reply back to the dealership and they warrantied the chaincase as when it cracked it took out the tensioner and both gears.
I take the sled to the dealer and they tell me that not only the chaincase is destroyed but there is serious damage to the track and suspension brackets. I have been diligent about checking my track tension and have never had a ratchet in 450 miles. Well they tell me that this is the third AC HC to come in with this issue and unfortunately they recommend a new track and suspension components. At this point I tell them I want to wait a week or so and hear what AC says. After week 4 I decide that if I want to sell the sled at the end of the season I am going to have it in mint condition so I give them the go ahead to fix everything.
Since February I have made 4 calls to AC.
AC is yet to give me a date on when parts will be available. I am very frustrated as each time I call AC customer care I have a long conversation about how I have been without my sled for longer and longer. The representative assures me each time they will look into the delay as a majority of 2020 parts are on backorder. I am told each time that I will get a call back and have yet to get a single return call about the situation. Each time I make sure they have my sleds VIN, my email address and cell phone.
I find this to be quite unacceptable as this is such a short season and we pay top dollar for a high performance machine. Yes, I do understand that parts will break due to abuse and rider error. However, I can not come to accept that not having common parts such as a chaincase during the season is ok.
I have not be able to ride the sled obviously and would have gladly sold it 4-5 weeks ago if I could. Now, I am out of sled for a TBD time and will loose much more money if I decide to sell it when it is fixed.
Does anyone have advice for how I can handle this issue or request compensation from AC?
I have thought about getting the Better Business Bureau involved as AC does not seem to think this an issue worth their time. As well, I believe the dealership should be taking some responsibility for this as they have told me they will not take the part off of one of there machines or offer me a machine to ride. They sell and endorse a product but have done nothing to assist in resolving the situation quickly besides pass the blame to AC.
I have had to rent a sled for a couple trips I had planned and the rest of my season has been ruined.
I am not wealthy enough to pay cash for my sled every couple years so I put a few thousand down and finance the rest. My life revolves around this sport and I have been very disappointed.
Any and all advice would be greatly appreciated as I have never had anything like this happen before. I have been professional, calm, and patient with AC and my dealer as I can be. Now at this point I can afford to keep loosing money and not having a sled to ride.
I am happy to answer any questions as there are probably some details I have forgotten.
I take the sled to the dealer and they tell me that not only the chaincase is destroyed but there is serious damage to the track and suspension brackets. I have been diligent about checking my track tension and have never had a ratchet in 450 miles. Well they tell me that this is the third AC HC to come in with this issue and unfortunately they recommend a new track and suspension components. At this point I tell them I want to wait a week or so and hear what AC says. After week 4 I decide that if I want to sell the sled at the end of the season I am going to have it in mint condition so I give them the go ahead to fix everything.
Since February I have made 4 calls to AC.
AC is yet to give me a date on when parts will be available. I am very frustrated as each time I call AC customer care I have a long conversation about how I have been without my sled for longer and longer. The representative assures me each time they will look into the delay as a majority of 2020 parts are on backorder. I am told each time that I will get a call back and have yet to get a single return call about the situation. Each time I make sure they have my sleds VIN, my email address and cell phone.
I find this to be quite unacceptable as this is such a short season and we pay top dollar for a high performance machine. Yes, I do understand that parts will break due to abuse and rider error. However, I can not come to accept that not having common parts such as a chaincase during the season is ok.
I have not be able to ride the sled obviously and would have gladly sold it 4-5 weeks ago if I could. Now, I am out of sled for a TBD time and will loose much more money if I decide to sell it when it is fixed.
Does anyone have advice for how I can handle this issue or request compensation from AC?
I have thought about getting the Better Business Bureau involved as AC does not seem to think this an issue worth their time. As well, I believe the dealership should be taking some responsibility for this as they have told me they will not take the part off of one of there machines or offer me a machine to ride. They sell and endorse a product but have done nothing to assist in resolving the situation quickly besides pass the blame to AC.
I have had to rent a sled for a couple trips I had planned and the rest of my season has been ruined.
I am not wealthy enough to pay cash for my sled every couple years so I put a few thousand down and finance the rest. My life revolves around this sport and I have been very disappointed.
Any and all advice would be greatly appreciated as I have never had anything like this happen before. I have been professional, calm, and patient with AC and my dealer as I can be. Now at this point I can afford to keep loosing money and not having a sled to ride.
I am happy to answer any questions as there are probably some details I have forgotten.
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